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Project Manager Management

Atlanta, GA
March 15, 2018

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Ashante Roberts, PMP, SSGB **** Piedmont Rd Atlanta, GA 912-***-****

Professional Summary

Sr. Lead Project Manager

AT&T, Atlanta, GA June2017 – Jan 2018

Project managed Waterfall and Agile software development projects supporting Cloud integration and Enhanced Control Orchestration of managed policy deliverables. Deployments leverage open source OpenStack components across a unified cloud platform to provide enterprise cloud services and are responsible for efficient control, operation, managed capabilities, and functions within various virtualization ecosystems.

Project: Automate Test Environment

Project scope was to manage CICD + automation framework for set-up of an integrated system test suite, common deployment tools, supporting Microservices and end-to-end environments. Deliverable focused on features that provide a suite of test cases to automate environmental checks for individual deployments and implementation of an online lab planning/health check tool. This project performed via a pilot process to bypass ideation phased activity, reducing project duration by 76 days.

Budget: $2.6M Team: 20+

Developed and maintain estimates, budget, requirements, resource requirements, project delivery plan, SOW, RFPs, and scope.

Complete 2018 Investment required funding forecast to sustain 2017 work, based on Funding need and delivery roadmap.

Engage Project Team, defined business requirement, execute integrated solution plan, performed architectural review of system/technical requirements

Re-scope WBS to define system development life cycle as non-release dependency.

Project: Juniper Contrail Delivery Support

Authorized as Juniper Contrail Release Project Manager to coordinate engagement and triage management schedules, forecasting and planning of software product delivery across an intense domain.

This project was coordinating the delivery of software product features into Multi-Release with Juniper for PMO’s Integrated Cloud Technology Development business unit. Assist internal Program Managers with tracking release delivery of branch code for cloud integration – through iteration of multi-release. Level of effort produced a Defect Ticket Operations process outlining engagement best practice with an Internal Defect Management Group. Deployment to both Greenfield and Brownfield end to end production environments

Budget: $12.6M Team: 20+

Coordinate schedule and delivery of release packages between Integrated Cloud teams and Juniper; capture any differential and its impact on various releases. Measure the impact of the key functionality of feature enhancement and forecast the remaining defects.

Ensure updates provided in engagement were correlated and collaborated with Development, CICD, Tenants, LABs, Design, and Testing business units to create a summary of analysis and establish cadence for cross-org assessment and cross-functional communication.

Managed weekly Triage Defect ticket call with Juniper Contrail to review report of release delivery, re-spin delivery, and closed issues with lead Solution Engineers.

Established Bi-weekly internal stakeholder stand-up to review must fix defect tickets and capture internal stakeholder’s position on key items.

Assist program with planning and forecasting on release packages that support Program Managers effort with the management of separate project s, their initiatives and individual lead project managers’ effort to track LAB deliverables, as well as all overarching program schedule subtask.

Manage defect ticket log of severity, and priority 1& 2 bug must fix issues, ticket movement, and ownership.

Ashante Roberts, PMP Page 2

Professional Summary continued…

Sr. Program Manager

IBM Atlanta, Ga July 2016 – June 2017

Program: IBM Access Management & ATT Most of World. Most of World (MOW) Carrier infrastructure deployed projects dependent on IBM systems network architecture enterprise.

Budget: $567k Team Size: 13

Deliver Access Management program volume for IT Systems Software Development of Code and Test Support Product Suite under IBM Global Connection Management Portfolio.

Role and Responsibility

Managed Program financials and estimation guidelines across 30+ IBM internal Applications.

Lead Project Managers/ScrumMaster for Waterfall and Agile methodology software development projects in the Technology Development business unit.

Managed project interaction of 30+ Network systems architecture development teams, test management teams and a 13 member Project Management team via tracker process.

Track and manage monthly budget gaps & excess reporting, and actual vs estimate reporting on all volume.

Tracked customer change request volume to ensure minimal impact to program budget.

Level II Senior Technical Project/ Program Manager

AT&T (Wireless) Atlanta, Georgia August 2013 – June 2016

Managed Core deployment projects supporting Domain 2.0 Cloud and Mobility Services & Platform’s Network Core Deployment for both labs certified intake and business as usual (BAU) growth such as: IaaS - Cloud Architecture, content management systems deployment, automation; Virtual Machines (VMWare), Software Defined Network deployment and Network Functionality Virtualization (NFV) Infrastructure deployments.

Project: Cloud Architecture Migration

This project followed a blended Waterfall & Agile methodology, and was responsible for executing network functionality virtualization Core deployments. Work with engineering teams to create a virtualization roadmap of Network Functional Virtualization infrastructure (NFVI) access hardware and systems software throughout National Technology Center (NTC) and Regional Data Center (RDC).Technical operations that support cloud computing architecture. Project supported Transfer of Business (ToB) of Direct TV (NFL) / U-verse video asset distribution across origin server platform.

Budget: $893K Team: 12

Worked with lead engineers to virtualize all regional Data Center & National Technology Center environments in preparation for open-stack / open system deployment for cloud computing on APIs.

Managed Integration of Software controlling Network elements -SYSedge and hypervisor level, white box switches, software routers. Hybrid switches.

Sit-in SME on Incident Management criteria for uptime, response time for platform outages linked to Video asset failure across content platforms.

Managed Integrations calls detailing virtualization infrastructure in Regional Data Centers in preparation of video content management platforms across single server, origin server and over 150+ endpoints linked to distribution footprint.

Integrated Incident Management (IM) reporting (RCA) process defining monitoring, MTTR, outages, and publication via status IO.

Define implementation process for Install, configure, administer and monitoring of cloud-based infrastructure.

Ashante Roberts, PMP Page 3

Professional Summary continued…

Project: National Server & platform migration –NFV NTC Chicago and Broadway

This project was to coordinate a Prior to Migration Plan for functional testing in POC production environment supporting 3rd party content management systems (CMS). Engaged as the sprint planner to team of systems engineers, 3rd party technical solution owners and network planners.

Budget: $1.5M Team: 16

Vette and support platforms and documented Corner test cases.

Capture platforms performance linked to sanity test and record status.

Coordinate selected 3rd party TURF vendors – Managed monitoring and track request for pricing (RFP) progress for award of bid. Work with Pre-sale on sign-off of S.O.W. Work with customer on preliminary timeline. Routine customer premise site visits to perform kick-off. Conducted site walk trough’s, executed weekly ad-hoc to discuss billable hours for project team resources.

Vette hours worked against T&M contracts to minimize project scope and to determine if change request (CRs) were required to prevent undocumented overage. Daily tracking and coordination of project inputs, scheduling and resource constraints, project timelines and project level communications for all wireless, data development, deployment, migration, software and infrastructure projects.

Target Goal, to grow and implement when appropriate the IT systems infrastructure needed to manage National Technology Center (NTC) & Regional Data Center (RDC) supporting Cloud Computing transformation.

Sr. Technical Project Manager (AT&T),

AT&T, Atlanta Ga March 2011 – August, 2013

Senior technical project manager on-boarded under Mobility Infrastructure Ethernet Core Transport Deployment program supported by organizational EPMO. Managed PMO processes by leveraging 10+ years of project management experience and best practice guidelines to manage 10+ PMs and Sr. Lead Engineers across 14 different organizations within ATT Infrastructure Planning & Engineering.

Role & Responsibilities

Evaluate quarterly capital expenditures against the plan. Drive PMs to complete 3rd party Out of Franchise Carrier construction – fiber build lifecycle, supporting Backhaul transport for Regional capacity.

Monitored demand and forecast reporting to execute the National plan of record (POR) dictating Account Teams, Engineering & Operations triggers for capacity core build-out supporting the vision of Infrastructure Transport Portfolio.

Deliverable: GigE Core Transport Infrastructure supporting Ethernet to Cell site migration from 3G to 4GLTE for all regional data centers & mobile telephone switch offices in Alcatel –Lucent (ALU), Ericsson & Cisco markets.

Technical Project Manager Atlanta, Ga Aug 2010 – Feb 2011

Performed as a technical project manager to lead a project team of 5 through SDLC for B2B/Enterprise mobile platform deployment of Salesforce software - supporting small business growth initiative progressing toward mobile app platform from functional .NET suite.

Role & Responsibilities

Professional Lead - on requirements gathering session concept of user journeys, experience flows, requirements definitions, engagement strategy and Tech assessments

Track monitor and implement communication plan. Consistently update external stakeholders and client sponsor on Design directional scope changes, variance and contingencies that materialized during implementation stage of project.

Led design and code team through development schedule of content production + Asset production + Platform development. Finalizing code completions, and UX testing.

Maintained project schedule and strong relationships with internal clients design team, QA, BA and Development teams.

Monitored and tracked request for pricing (RFP) progress for award of bid. Work with Presale on sign-off of S.O.W. Work with customer on preliminary timeline. Routine customer premise site visits to perform kick-off. Conducted site walk trough’s, executed weekly ad-hoc to discuss billable hours for project team resources.

Deliverable: Mobile / Web - Application minimal viable product (MVP) - solution for VZN Corp. an end-to-end (E2E) Managed Solution Emerging Market (EM) IT Infrastructure start-up firm.

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Professional summary continued...

Delivery Manager / Customer Implementation Manager

ORANGE BUSINESS SERVICES (formerly SITA - Equant) Atlanta, Georgia Sept 2005 – Oct 2009

Technical solution lead for project deliverables that met Large Account objectives for certified special project deployment in matrix organizational environment with PMO provided PM authority to perform customer contract negotiations.

Role & Responsibility

Responsible for on-time delivery of various wireless, VoIP, data, and video product solutions for large multinational customers and small to medium-sized clients

Managed vendor facilitation and integration of 3rd party hardware procurement with Supply Chain Management and third party logistics (3PL logistics) for onsite client deployment.

Project team Implementation Manager for business as usual (BAU) capacity projects for Orange Business Services’ Service Transition Unit (STU) internal operation. These front door projects managed were initiated for subsequent IPVPN projects such as migration of ATM to Ethernet, ATM, FR, VoIP, and DSL.

Systems Management Analyst

CERIDIAN, Atlanta, Georgia June 2004 – June 2005

Assistant Principle technical writer + contributor to Operations Manager in the programs’ Network Operations Center development; Identification of internal organization(s) needs, administrator of team schedule processes; development of execution strategies to service corporate mission & operation objectives targeted in needs assessment.

Accomplishment: Responsible for implementing, and supporting network call center infrastructure for internal HR client. Provide consultation and coordination of planning, problem management, integration, and network scheduling of Cisco UC environment.

Technical Procurement Manager

SITA – EQUANT (JV), Atlanta, Georgia April 1998 – June 2004

Managed Executive Sales & Business Engineering account receivable and account payable for WAN portfolio supporting Disaster Recovery, Data Center, and Data trace for all major airlines utilizing SITA-Backbone, and EMC 3rd party Network.

Role & Responsibilities

Managed Executive Sales & Business Engineering account receivable and account payable for WAN portfolio supporting Disaster Recovery, Data Center, and Data trace for all major airlines utilizing SITA-Backbone, and EMC 3rd party Network.

Accomplishment: As a key member of Professional Services Team, procurement efforts contributed to accounting for $10.5(M) of billable revenue redeemed from Gap Capital Carry - Over initiative. As the owner for EUMA procurement, Accounting & Legal teams were led to identifying $3.6(M) of billable revenue contributing + 30% of the total identified Gap Capital dollar amount recovered. This effort established the present Best Practices “SYNERGY” initiative for present day product services under Telephony Portfolio using ICOMS billing system, and ACSR system with vendor carrier ordering & billing.

Ashante Roberts, PMP Page 5

Educational Experience

Major: Telecommunications DeVry University

Certified Yeoman, NEC YN-2514 considered YN “A” School Naval Technical Training Center, United States Navy

Certified AGILE (Scaled Bronze Partner) AT&T University (TU)

Certified Project Manager Professional (PMP) Project Management Institute (PMI)

Certified Six Sigma Green Belt 6SigmaStudy

Black Googler Network (BGN) Diversity + Google Employee Resource Group (Affiliate)

Principled ITIL V3 Foundations (Knowledge Partner) AT&T University (TU)

Certified Program Manager Professional (PgMP) Project Management Institute (Pending)

Technical Skills

MS Office Suite (Project, Power Point, Visio, Excel, Word, OneNote, Access), SLACK, Global Port Management, NetCool, SharePoint, Outlook, Lotus Notes, Granite, Business Objects, Google Trend, Portfolio Management & Tracking Tool (PMATT), Envision, Database Management, Google Docs/Mail/Apps, Google Accelerate, Care, Product, ITO- enterprise architecture, network, Open Stack environment, JAVAScript + Platform, Jenkins, Docker, FUSE, PRISM, Juniper, Contrail, Launchpad, iTrack, Skype4Business.


Business Technology Transformation, Big Data Management and Analytics, Google My Business, Cloud Computing, PCI, SOC2, ISO 27001, Ubuntu, Microsoft SQL, Linux, Red Hat, Oracle Database Administration, SAP BUSINESS ONE, PagerDuty, API Integrations, DynaTrace, Puppet, Jenkins, Docker, DataDog, New Relic, IVR tool, Kofax PRISM, TDUP/T-Process, AT&T Financials, Rally, VIDUR, Cisco Internetworking & Devices, Cisco UC (Contact Center/IVR), Voice & Data Telephony, Nortel Devices & Sonus Hardware, IoT, IFTTT, DevOps, Edge Computing, Scrum of Scrum (SoS), B2C, Salesforce, UX, B2B, SOC2 Compliance

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