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Customer Service Executive Assistant

Wayland, MI, 49348
March 14, 2018

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Portasue Hendrickson

***** **** *****, ******* ** 49348


Qualifications Summary

Accomplished administrative professional offering over 20 years of administrative experience reporting to C-level executives.

Consummate professional dedicated to providing the very best customer service, effective gatekeeping and conflict resolution.

Advanced computer skills in MS Office Suite and other applications/systems. Self-taught on numerous programs ~ mastered every system necessary for each position held.

Professional Experience

AP/AR and Collections, November 2016 to Present – Michigan Kenworth, Grand Rapids Michigan

Prepare and approve invoices for payment.

Collect payment from customers, up to and including collection proceedings.

Maintain database of accounts; run reports as needed for Executive review.

General Manager, September 2015 to August 2016 - Camping World, Grand Rapids Michigan

Managed a retail store, including staff of eight; coordinated schedules, coached and trained.

Analyzed inventory; allocated resources to exceed budgeted ROA and ensured timely delivery.

Coordinated service needs of customers with partner company to provide outstanding customer experience.

Director of Administration, 2004 to September 2015 - Paws With A Cause, Wayland Michigan

Provided administrative and business support to the CEO and Board of Directors.

Member of the Management and Strategic Planning implementation team.

Managed support staff, including hiring, professional development and performance reviews.

Worked with legal counsel to ensure legal compliance and trademark protection.

Drafted and maintained organizational policies and procedures.

Network administration, document control and database management.

Facilitated accreditation compliance and membership in Assistance Dogs International.

Executive Assistant, 1994 to 2004 - Paws With A Cause, Wayland Michigan

Maintained CEO’s calendar, planned and scheduled meetings, teleconferences and travel.

Drafted organizational correspondence and maintained database.

Recruited and negotiated terms with independent contractors

Improved office efficiency by implementing computer networking system.

Wrote and edited organization’s national newsletter.

Legal Secretary /Collections, 1993 to 1994 - Van Dam & Jesson, PC, Grand Rapids Michigan

Maintained past due account files, initiating collection procedures

Transcription, assisting with estate planning, divorce procedures and bankruptcy.

Human Resources Secretary, 1984 to 1993 - Old Kent Bank, Grand Rapids Michigan

Customer Service Assistant

Workers Compensation filing and maintenance;

Maintained files, records and auditing; application and resume screening and filing.

Database entry and training material preparation.

Customer service and telephone training for all new employees.


Creston High School, Grand Rapids, Michigan

G. R. Community College, Grand Rapids, Michigan Liberal Arts Studies

Davenport College, Grand Rapids, Michigan Business related courses

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