Customer Service Sales

Michelle Sabine

**** ***** ****, ***** ** *****

301-***-**** **********@***.***

www.linkedin.com/in/michelle-sabine

SUMMARY

I am a Professional Senior Administrator with solid grasp of both training and account management principles, policies with solid hands-on management practices. I am a goal-oriented professional with strong leadership capabilities, am organized, highly motivated and detail-directed when assigned project assignments. I am able to direct complex full life cycle projects to full operational status, building strong relationships with both internal and external clients. Telecommuting for several years.

With extensive background in client relationship management, I have a recognized ability in working harmoniously with staff and management teams of all levels. My positive work ethic and clear focus on client as well as company’s best interests is my staple inspiration on performing quality work leading desired results

EDUCATION

Hagerstown Business College/Kaplan College - Major: Paralegal Studies

Training: Microsoft Excel Certification 2017 Master’s Program – Ongoing, Voice/Read music, Public Speaking Certificate, Medical Reserve Corp., Community Emergency Resource Team (C.E.R.T.), Shelter Training, Disaster Case Management Training, Water Well Testing Training,

RECOGNITION/VOLUNTEER/CIVIC

The Pioneer Award for Outstanding Service and Leadership Leader of the Pack Award Outstanding Performance Award Perfect Attendance Award Golden Eagle Award for Outstanding Customer Service Service is Golden for Customer Service SHARE Food Network-Hagerstown MD Site Manager/Volunteer Coordinator REACH Cold Weather Shelter-Hagerstown MD Volunteer Rescued Rotts by Scooby-Jack Co. - Co-founder/board member Medical Reserve Corp, C.E.R.T Member

SKILLS

Functional:

Application: Microsoft Office Suite, One Note, Sales Force, STAR, NYCE,

Licenses: Health, Accident, Life Insurance 2017

EXPERIENCE

First Data, Hagerstown MD / Sugar Land TX XX/97 to XX/17

Client Service Analyst II

Managed day to day operations and maintained solid relationships with seven major credit card accounts with annual sales volume over $7 billion as well as fifteen associated check accounts with annual sales volume over $1 billion

Maintained positive client relationships with Fortune 100 national accounts

Coordinated multiple meetings per month between relationship management and account holder owners

Performed multiple process training meetings per week, along with periodic equipment training sessions

Managed rate reviews, additional outlets, gift cards and equipment sales/rental/leases

Analyzed and resolved all payment discrepancies and/or disputes

Used STAR and NYCE network gateways to research and accumulate information for investigative purposes

Established, maintained and updated a variety of files, databases, records and documents which reflected any changes within contracts, rules, regulations and fees, as appropriate

United States Census Bureau, Hagerstown MD XX/07 to XX/10

Telephone Interviewer

Made outbound calls to complete the American Community Survey

Lincoln National Insurance, Frederick MD XX/89 to XX/93

Senior Group Benefits Representative

Established, maintained, and updated files, databases, records, and other documents

Ensured claim payments met employer coverage and contracts

Prepared, composed and ensured timely responses to a variety of claim inquiries

Managed relationships and corresponded with clients, insurers, and providers

Performed payment discrepancy/dispute investigation and problem resolution

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