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Manager Operations

Suffolk, VA, 23435
March 14, 2018

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Shelia Capehart

**** ********** ***** *******, ** 23435



Motivated and customer oriented professional seeking a part-time position that will enable me to utilize my skills towards optimizing the mission of the organization.


More than 20 years of administrative experience in a professional setting.

Possess solid computer and clerical skills.

Excellent leadership and problem solving skills.

Ability to effectively train, motivate, and supervise employees.

An effective team player.

Strong interpersonal communication skills.


Internosis, Inc.

2001 –2006

Hampton, VA

Operations Manager

Coordinate all site Systems Administration including, reporting, backups, vendor relations and service level agreements. Train junior engineers on the implementation of site applications. Responsibilities included conferences with the client for planning strategy on the implementation of new hardware and software. Responsible for planning for IT Department systems upgrades. Planning system usage or eliminated while considering impact on the user and customer environment. Provide infrastructure consultant services to client on all system related issues pertaining to system migrations, installation and troubleshooting of all hardware and software connectivity for all operation systems (i.e. Wanlan. Telephony, Unix, Cisco Routers).

Internosis, Inc. 1997-2001

Hampton, VA

Senior Engineer

Implement all projects within the client’s call center. Install and maintain all levels of

hardware for the client’s utilization. Deployment of all applications requirements

until the completion of project. Managed Unix database. Maintained the upgrade of

UNIX, NT, Banyan servers and associated workstations. Organized and trained

junior consultants. Supervised and performed the deployment of 15 different

applications on 1000 seating capacity environment. Provided documentation for

hardware and software deployments.

Management Technology 1993-1997

Norfolk, VA

Operations Manager

Perform Banyan/NT LAN Administrator duties by maintaining all aspects of

software and hardware. Setup and install Microsoft Exchange servers throughout the

Army Corps of Engineers.

National Technologies Associates, Inc. 1991-1993

Norfolk, VA

Computer Specialist

Responsible for maintenance of various computer systems at NADEP Norfolk Code

94800. Configure microcomputer software and peripherals. Implemented an on-site

PC repair center. Accomplishes both PM and CM to on board computer systems.

Compose proposals for government requests for new maintenance acquisitions at


Astronautics Corporation 1989- 1991

Milwaukee, WI

Field Technician II

Maintain and repair all standard remote equipment contracted by the government, i.e.

Optical scanner units, LCU, medium and high speed printers, card punch, and reader

storage module disk (SMDD). Maintained Novell Network for Langley Air Force


Computer Dynamics 1986-1989

Virginia Beach, VA


Provide Technical support for CINCLANFLT Compound Building NH95 (high

Security). Provided operation network communications support and routine

maintenance for Data General and Micro Vax II Systems. Installed and maintained

fiber optic cable. Performed daily and weekly backups.

Digital Equipment Corporation 1981-1986

Virginia Beach, VA


Process all computer equipment orders for sales persons from Bell Operating DEMs.

Perform backups via RPO6 disk packs. Route all incoming service calls from users and

customers, perform per call maintenance in non-contract customers.


Southwestern Elementary School 2014 – 2015

Chesapeake, VA

Librarian Aide

Assisted students in grades K-5 with selecting reading material based upon the age

and reading level of the student. Cataloged library books without errors. Responsible

for assisting students with book return and check out. Effectively led other volunteers

during preparation of the annual book fair. Effectively assisted the librarian with

managing student group activities.


Associates Degree in Computer Science June 1974

Southern College of Birmingham

Birmingham, Alabama

References are available upon request

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