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Customer Service Sales

Location:
Munster, Indiana, United States
Posted:
March 10, 2018

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Resume:

ERIC GRAY

*** ******* ***** *** *******, IN ***** H-219-***-**** C- 931-***-****

ac4rma@r.postjobfree.com

United States Army Veteran with an exceptional background in retail, finance, and logistics seeking a role where my skill set can be used to effectively leverage the company.

EDUCATION AND TRAINING

MASTER’S CERTIFICATE IN BUSINESS ADMNISTRATION

DeVry University- Tinley Park, IL 2011

BACHELOR OF ARTS IN BUSINESS ADMINISTRATION - FINANCE

Florida Atlantic University- Boca Raton, FL 2008

SUMMARY OF QUALIFICATIONS

Prepared quarterly and monthly profit and loss statements

Manager for 9 departments that generated over $28 million in combined annual sales revenue

Performed financial budgeting, forecasting, and modeling for seasonal projects resulting in 30% sales increase

Ensured that loss prevention policies, systems, and procedures were implemented in all departments and that any discrepancies in stock inventory were investigated to minimize the risk of loss

Excellent problem solving skills, able to analyze and assess complex financial information, identify opportunities for improvements, and resolve critical issues.

Conducted weekly conference calls-monthly Manager's meeting; discussed sales/marketing strategies, and performance reviews for each department.

Interviewed, hired, coached, and trained candidates and employees

PROFESSIONAL EXPERIENCE

JEWEL- OSCO October 2010-Present

ASSISTANT STORE DIRECTOR Chicago, IL

Implemented merchandising policy in accordance with company standards

Maximized sales by 12% through strategic sales message execution in areas of customer service, profitability, training, and merchandising

Assists with sales projections and store operating budgets; responsible for employee schedules, controlling labor and other overhead costs.

Directed operations for multiple departments grossing over 28 million dollars annually

Monitored daily sales and customer service performance.

Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits

Developed sales focus, targeting relationship building increase customer retention by 10%

Plan, organize, direct, and control all store activities and operations plus make effective and objective decisions regarding operational choices in work procedures, inventory allocations, ordering, scheduling

Maintain inventory, determine sales and advertising strategies, provide excellent customer service, execute merchandising programs, and ensure safety and security standards are upheld

Analyzed daily production reports for sales, markdowns-mark ups, lost and stolen items, and payroll

Ensure desired company results in areas of customer service, profitability, training, and merchandising

HOME DEPOT May 2006-October 2010

SALES ASSOCIATE Frankfort, IL

.

Instruct warehouse personnel in loading, unloading, bracing, segregation, palletizing, and selection of stock and storage areas.

Provide inventory management and logistics status to ensure products are available for customers and to reduce shrink.

Assist in development and preparation of operations information including plans, maps, sketches, data analysis, overlays, and other data related to supply organization.

UNITED STATES ARMY September 2000-September 2004

LOGISTICS SUPPLY SPECIALIST Fort Campbell, KY

Assisted in analyzing statistical data and reports to determine trends, conformance to standards and directives, and efficiency of operations

Helped plan activities of Army units and organizations engaged in acquisition, receipt, storage, preservation, and issue of weapons, office supplies, vehicles, and other supplies.

Performed research and determined sources of supply, stock/part numbers, costs, and reimbursable status of material.

Prepared requisition documents, maintained document register, assigned document numbers, and recorded status and demand for materials.

Maintained stock control levels in storage facilities and performed packing, shipping, receiving, handling, and transportation.

Prepared supply and purchase transaction reports and conducted monthly reconciliation of document register.

ADDITIONAL TRAINING

Advanced Army Supply Training, US Army, Fort Campbell, KY, 2004

Standard Army Supply Training, US Army, Fort Campbell, KY, 2003

Automated Logistics Training, Fort Lee, VA, 2001

Honorable Discharge September 13, 2004



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