Kiran Chilla

Mobile: 908-***-****

Email :ac4r7m@r.postjobfree.com

Mobile: 908-***-****

Current Status in USA: US Permanent Resident

Professional Summary

Having 15 years plus QA experience that include 10 plus years in AMDOCS inc, IST and UAT Test Team Lead(Technical) and back up Manager leading and managing user acceptance testing to ensure test planning and execution. Adept at carrying out testing procedures according to the highest possible standards. Specialize in efficiently managing in IST and UAT and related business resources.

Career Objective:

To give effective as well as efficient efforts towards attainment of organizational goals with exploring wide scope of knowledge and intelligence. To work in an environment that provides a challenging and rewarding career ensuring a high-level job satisfaction. In the process apart from benefiting my employer, I also expect to learn for my overall development.

Core Qualifications

Especially adept at identifying and recording risks and developing mitigating actions

Adept at developing and implementing IST and UAT test plans and testing processes

Outstanding ability to manage IST and UAT team projects in a timely manner

Strong ability to ensure that the right IST & UAT testing procedures are being applied

Solid ability to manage UAT teams and resolve testing issues

Detailed knowledge of testing tools and procedures

Substantial people management and resource allocation skills

15+ Years of industry experience in the area of Software Testing (Manual) with a solid understanding of Test Planning, Test Design, Test Execution and Defect Reporting & Tracking that includes 2 years of Automation

Expertise in Understanding and Analyzing Test Requirements, Tracking changes and maintenance of Test Requirements.

Well acquainted with all phases of SDLC and STLC.

Handson experience using Selenium Tools.

Strong Experience in Automating Web Application Testing using Selenium WebDriver with TestNG framework.

Good Experience in Java Programming, Selenium WebDriver and TestNG.

Well versed with Handling Elements in Selenium WebDriver.

Writing Test cases using Element locators, WebDriver methods, Java programming features and TestNG Annotations.

Executing Selenium Test Cases and Reporting defects.

Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid.

Possed good knowledge in implementation of Automation framework using Selenium.

Strong Experience in Telecom Domain.

Strong Involvement in Test Estimations and Test strategy implementation.

Proficient in devising all the artifacts of testing such as Test Scenarios, Test Cases, Defect Reports and Test Summary Report

Self-motivated, energetic and highly ethical in all work related assignments thus able to immediately contribute to corporate goals and objects

Good written, communication, interpersonal skills, proven team player with an analytical mind bent to problem solving and delivering solutions.

EDUCATION QUALIFICATION:

1995-1998Masters in Computer Application(MCA),

Osmania University, Hyderabad, India

TECHNICAL SKILLS:

O/S : UNIX, Windows XP/NT/2000/98/95, MS-DOS,

Testing /Performance Tools :WinRunner7.0/6.0,QTP6.2/6.5,TestDirector 8.0/7.6/7.0/6.5/6.0,MercuryQualityCenter10.0/9.0/8.2/8.1,Clear Quest7.1,HPQualityCenter10.0/11.0,TDP,Dynatrace,Graphana,splunk,Jira,Rally,Selenium,Jenkins,TestNG

Documentation Tools: :MS Office, Adobe Tools, PageMaker, Dropbox

Automation Testing Tools: : Selenium WebDriver/, Cucumber, Maven, QTP, LoadRunner

Languages/Frameworks: :JAVA, TestNG,

Bug Tracking Tools: :JIRA, BugZilla, Relational ClearQuest

Test Management Tools: :HP QualityCenter/TestDirector,IBM TDP

RDBMS: :MS SQL Server 2008/2008R2/2012, MySQL, Oracle

Scripting Languages: : Java Script, Python

Operating Systems: Windows 7/8, Windows Server 2008/2008R2/2012,/HP-UX

Domain Knowledge: :Telecom, Insurance, Billing

Managerial Skills

Strategic Planning

Requirements Gathering

Risk Mitigation and Management

Agile and Waterfall methodologies

Change Management

Business Process Improvement

Onshore/Offshore Management

well versed with SDLC

WORK EXPERIENCE

AMDOCS Inc., Chesterfield, MO May 2013 – Till Date

Test Team Lead

Responsibilities:

Application: Light Speed –LS CRM,LS OMS,LS ACS

Lead UAT and IST Testing Phases.

Loaded the needed LS CRM users using automation tool called Ginger

Using detailed knowledge of application features and functions assessing scope and impact of business needs throughout analysis and completion of all enhancement specifications

Prepared the Test Data for appropriate execution of test cases which includes setting of testing environments studying the down stream and upstream external systems in detail to core OMS application for UAT and IST

Involved and participated in maintaining and changing the environment builds with AMDOCS in timely manner and whenever needed during the cross releases

Involved in Amdocs-LS OMS DTV Analysis for IST and UAT phases and also involved in OPUS flows analyzing and review.

Drove the team on a daily basis through optimal resource allocation, prioritization of tasks, and follow-up/support of technical issues for all DTV Projects

Technically performed all LS OMS DTV flows for defect retesting and sanity flows

Lead and was focal point for all DTV needs with ATT Leadership

Lead the team for al important critical Sales Offer project to integrate and test DTV offers from OMS to DTV DB

Managed a team of 5+ highly skilled and experienced Onsite/Offshore QA Engineers.

Guided,Mentor and Lead the offshore team on a daily basis offshore team call on the issues to be followed up with the client on Onsite

Managed projects and performed testing in Waterfall, Automation and Agile development environment of AT&T Mobility, U-verse, DIRECTTV and Project Lightspeed from conception through completion.

Developed manual and automated test sequences for a major sales system that identified over 250 critical defects every release.Once resolved, increased application production by 15%, in addition to increasing quality by 10%.

Streamlined test case development process decreasing number of test cases by 25% while increasing test case scope by 35% resulting in a more robust test process netting a labor cost savings of over hundred thousand over a half-year period.

Monitor the performance of project team members, providing and documenting performance feedback and performed audit for QA documents.

Master mind behind defining QA strategy and execution. Responsible for all the QA tracks. Delivered 15% QA cost savings by introducing combined QA & IST Test strategy.

Created training materials, automation and enhancements, conducted training - onshore and offshore testers

Introduced Selenium and led team in setup Automation Environment using Eclipse, Java, Selenium WebDriver and TestNG, & to load the two hundred crm users for all teams tested the Java WEB based applications with various Testing Stages/Levels/Phases.

Part of Project Management process that improved end results, eliminated communication problems

Participated and reviewed and written related documents based on the functional specifications and worked with client team members to formulate, refine and distribute test plans based on the business requirements

Lead the team TEST EXECUTION MATRIX for R1302,1306,1310,1402,1406,1410,1502,1506,1510,1602,1606,1610,1702,1706,1710,1802 LS CRM,OMS DTV Releases.

Written Requirement Traceability Matrix and Requirement Variability Matrix referring the BR ‘s and TR’s.

Any gaps with the compliance have been documented and the Risk has been assessed and the Risk Analysis document has been prepared

Conducted data analysis of the backend database using DB2 during the software life cycle.

Tested the ACS web pages for the following scenarios based on the cookie information i) system down,(ii)invalid user name and password,(iii)invalid address provided, (iv)invalid credit card details.

Participated in the Peer Review meetings and thus provided valuable inputs.

Validated data against the backend database DB2 using complex SQL queries.

Documented test failures using Micro Quality Center,Clarify,Jira and TDP tools and provided bug reports to management.

Responsible for automating LS OMS DTV – PR and CH flows for running quick sanity and smoke needs using AMDOCS Ginger automation tools before handing over the environment to UAT Testing Team for their daily execution

Did performance testing in the LSPE environment to test Load performance via Load Runner Tool

Responsible for requesting all the Emergency Fixes in the environment for the defects fixed and make them ready for retest successful and closure

Worked closely with the development team, DBAs, Release Management and Users on various technical aspects. Participated in product development activities with Business analysts, developers and project managers at the planning and execution Levels.

Used TOAD, SQL Plus for validating the transformed data. Generation of 'data feed' (for various orders processed in OMS ) using SQL for the back office units for data reconciliation

Worked with HP Quality Center for Defect management, created, prioritized, and tracked defects. Currnetly using IBM TDP to Generate Defect status reports and conducted defect review meetings

Provided LS OMS,L CRM flow requirement details s to Performance Team that used Dynatrace to test ATT.com and to ATT micros-services team which uses Graphana

Always lead and guided a team of minimum 5 testers

Environment: IBM TDP(Technology Delivery Plaform ) HP Quality Center 11.0,SQLPlus, Oracle 8i/9i, MS SQL Server 2000, TSQL, Clarify, Weblogic Server, SQL Connect, Windows NT/98/2000/XP, Unix, Microsoft Office TOAD, SQL, PL/SQL,,AMDOCS Ginger Tool

AMDOCS Inc., Chesterfield, MO May 2012 – April 2013

Team Lead

Application: US Cellular -OMS

OMS is the Order Management application for US Cellular and is an AMDOCS Clarify CRM Application .It is used within the context of Clarify for internal Customer Service Reps to enter customer/product order information. It manages the ordering and provisioning steps to activate the product/services ordered It notifies billing when service is activated or changed or disconnected. System end-users access the OMS web server via browser

Responsibilities:

Involved in E2E and ST AMDOCS OMS Application Testing Phases.

Using detailed knowledge of application features and functions assessing scope and impact of business needs throughout analysis and completion of all enhancement specifications

Prepared the Test Data for appropriate execution of test cases which includes setting of testing environments studying the down stream and upstream external systems in detail to core OMS application

Involved and participated in maintaining and changing the environment builds with AMDOCS in timely manner and whenever needed during the cross releases

Involved in Amdocs-OMS System Analysis and also involved in Amdocs-Ensemble analyzing and review.

Drove the team on a daily basis through optimal resource allocation, prioritization of tasks, and follow-up/support of technical issues.

Guided,Mentor and Lead the offshore team on a daily basis offshore team call on the issues to be followed up with the client on Onsite

Participated and reviewed and written related documents based on the functional specifications and worked with client team members to formulate, refine and distribute test plans based on the business requirements

Any gaps with the compliance have been documented and the Risk has been assessed and the Risk Analysis document has been prepared

Conducted data analysis of the backend database using DB2 during the software life cycle.

Participated in the Peer Review meetings and thus provided valuable inputs.

Validated data against the backend database DB2 using complex SQL queries.

Documented test failures using Micro Quality Center,Clarify,TDP tools and provided bug reports to management.

Performed Mobile Application Testing and Mobile Device Testing

Responsible for making changes in the Java XML files based on the requirements.

Worked closely with the development team, DBAs, Release Management and Users on various technical aspects. Participated in product development activities with Business analysts, developers and project managers at the planning and execution Levels.

Used TOAD, SQL Plus for validating the transformed data. Generation of 'data feed' (for various orders processed in OMS ) using SQL for the back office units for data reconciliation

Worked with Micro Quality Center/Test Director,TDP for Defect management, created, prioritized, and tracked defects. Generated Defect status reports and conducted defect review internal team meetings and participated in daily Defect meetings with Defect Mangers.

Environment: Mercury Quality Center 9.0/8.2 SP2/8.1,SQLPlus, Oracle 8i/9i, MS SQL Server 2000, TSQL, Clarify, Web logic Server, Windows NT/98/2000/XP, Unix, Microsoft Office, TOAD, SQL, TDP,Jira,PL/SQL,

AMDOCS Inc., Chesterfield, MO May 2009 – April 2012

Sr Testing Expert

Application: Light Speed -OMS

Responsibilities:

Involved in E2E and ST AMDOCS OMS Application Testing Phases.

Using detailed knowledge of application features and functions assessing scope and impact of business needs throughout analysis and completion of all enhancement specifications

Prepared the Test Data for appropriate execution of test cases which includes setting of testing environments studying the down stream and upstream external systems in detail to core OMS application

Involved and participated in maintaining and changing the environment builds with AMDOCS in timely manner and whenever needed during the cross releases

Involved in Amdocs-OMS System Analysis and also involved in Amdocs-Ensemble analyzing and review.

Drove the team on a daily basis through optimal resource allocation, prioritization of tasks, and follow-up/support of technical issues.

Guided,Mentor and Lead the offshore team on a daily basis offshore team call on the issues to be followed up with the client on Onsite

Participated and reviewed and written related documents based on the functional specifications and worked with client team members to formulate, refine and distribute test plans based on the business requirements

Written Requirement Traceability Matrix and Requirement Variability Matrix referring the BR ‘s and TR’s.

Any gaps with the compliance have been documented and the Risk has been assessed and the Risk Analysis document has been prepared

Conducted data analysis of the backend database using DB2 during the software life cycle.

Tested the CLARIFY AMSS web pages for the following scenarios based on the cookie information i)system down,(ii)invalid user name and password,(iii)invalid address provided, (iv)invalid credit card details.

Participated in the Peer Review meetings and thus provided valuable inputs.

Validated data against the backend database DB2 using complex SQL queries.

Documented test failures using Micro Quality Center,Clarify tools and provided bug reports to management.

Responsible for making changes in the Java XML files based on the requirements.

Worked closely with the development team, DBAs, Release Management and Users on various technical aspects. Participated in product development activities with Business analysts, developers and project managers at the planning and execution Levels.

Used TOAD, SQL Plus for validating the transformed data. Generation of 'data feed' (for various orders processed in OMS ) using SQL for the back office units for data reconciliation

In every release there will be a several Scope Items which cover some new ASR functionality.

Intensively worked on Release Testing Involved in Planning of the Release Scope Items, written test cases on scope items and uploaded them into Quality Center, Executed test cases and opened defects for the issues occurred during execution. Resolved the issues by coordinating with different groups. Written test cases for LS CRM OMS ACS and DTV functionality and Executed successfully and resolved issues with ATT contacts.

Reviewing Technical documents like BR, TR, SFD and IA and Prepare Test scenarios and TestCases.

Lead the team for the test data requirements for IST /IT/Regression Teams based on the test data requirements.

Create Test Plan and Test Lab in QC and upload Test cases.

Understand and change the Product (IPTV, HSIA, CVoIP Wireless and DTV) configuration and Execute Test cases in different environments as needed and to validate the Functionality.

Followed Waterfall and Agile development methodology

Analyzed business requirements and functional documents, created the test strategy document that define the test environment, phases of testing, entrance and exit criteria into different phases of testing and resources required to conduct the effort.

Involved in writing Test Case by using Rational, Design docs and Acceptance criteria.

Drafted Test Plan which included testing objectives, testing phases, scenarios and test environment after a thorough analysis of the business rules.

Developed Automation framework using Selenium Web Driver.

Used Firebug Tool to identify the Object’s id, Name, XPath, link in the application.

Developed test scripts for web services using SOAP UI and worked with XPATH.

Tested the application in cross browsers such as Internet Explorer, Mozilla Firefox, Safari and Google Chrome for browser compatibility testing.

Developed Selenium test cases using TestNG framework

Maintained and executed Maven build files for running automated tests.

Created automation framework in Selenium WebDriver using behavior driven approach like Cucumber.

Tested applications developed in Java with J2EE framework.

Performed GUI, Functional and Regression testing by automated using Selenium.

Testing of web services using SOAP UI.

Created the data driven framework using HP Service Test and SOAP UI.

Used Selenium WebDriver for writing test scripts for regression test coverage.

Integrated Selenium WebDriver with existing API to test framework.

Involved in design and implementation of Selenium WebDriver automation framework for smoke and regression test suites (TestNG). Checked Log files to analyze errors experienced using Log4j during testing.

Designed and Developed UAT Regression automation script and Automation of functional testing framework for all modules using Selenium and WebDriver.

Involved in providing the efficient locators strategy like XPath and CSS

Used HP ALM for Test scripts, Rational Clear Quest for Defect Management and SharePoint for version control of Documentation and accessibility by all project teams.

Performed Backend Testing of the application by using existing SQL queries.

Coordinated with technical support associates to fix proprietary software issues.

Created manual test cases, reviewed with different stakeholders to validate the functionality.

Verified, edited and update test data in new or existing systems before testing

Worked with Micro Quality Center/Test Director for Defect management, created, prioritized, and tracked defects. Generated Defect status reports and conducted defect review internal team meetings and participated in daily Defect meetings with Defect Mangers.

Environment: Mercury Quality Center 9.0/8.2 SP2/8.1, Clarify, Web logic Server, Windows NT/98/2000/XP, Unix, Microsoft Office, TOAD, SQL, PL/SQL, Java, Selenium WebDriver,, TestNG, SOAP UI, HTML, CSS, JavaScript,

Client :AMDOCS Inc., Chesterfield, MO March 2007 – Apr 2009

Sr SME/Onsite-Offshore Lead

Application: Light Speed -OMS

Responsibilities:

Involved in E2E and ST AMDOCS OMS Application Testing Phases.

Using detailed knowledge of application features and functions assessing scope and impact of business needs throughout analysis and completion of all enhancement specifications

Prepared the Test Data for appropriate execution of test cases which includes setting of testing environments studying the down stream and upstream external systems in detail to core OMS application

Involved and participated in maintaining and changing the environment builds with AMDOCS in timely manner and whenever needed during the cross releases

Involved in Amdocs-OMS System Analysis and also involved in Amdocs-Ensemble analyzing and review.

Drove the team on a daily basis through optimal resource allocation, prioritization of tasks, and follow-up/support of technical issues.

Guided,Mentor and Lead the offshore team on a daily basis offshore team call on the issues to be followed up with the client on Onsite

Participated and reviewed and written related documents based on the functional specifications and worked with client team members to formulate, refine and distribute test plans based on the business requirements

Written Requirement Traceability Matrix and Requirement Variability Matrix referring the BR ‘s and TR’s.

Any gaps with the compliance have been documented and the Risk has been assessed and the Risk Analysis document has been prepared

Conducted data analysis of the backend database using DB2 during the software life cycle.

Tested the CLARIFY AMSS web pages for the following scenarios based on the cookie information i)system down,(ii)invalid user name and password,(iii)invalid address provided, (iv)invalid credit card details.

Participated in the Peer Review meetings and thus provided valuable inputs.

Validated data against the backend database DB2 using complex SQL queries.

Documented test failures using Micro Quality Center,Clarify tools and provided bug reports to management.

Responsible for making changes in the Java XML files based on the requirements. Performed Integration, System, User Acceptance, Regression, Performance and Back end testing of an application.

Performed functional testing, GUI testing, system testing, Integration testing, smoke testing, regression testing, performance testing and User acceptance testing (UAT).

Involved in developing detailed Test plan, Test cases and Test scripts using QC/ALM.

Created Test input requirements and prepared the test data for Data Driven testing.

Designed and created the Project Test Plan which defines the scope, approach and deliverables of testing using Agile/Scrum Methodology.

Assisted Automated test team for scenarios for GUI, Functional and Regression Testing using

Quick Test Professional.

Utilized Burndown Chart to track the testing progress in a Sprint cycle.Created Requirement Traceability Matrix to map between the requirements and test cases.

Used Quality Center to track and report system defects and bug fixes.

Written modification requests for the bugs in the application and helped developers to track and resolve the problems.

Participated in defect review meetings with the team members and developers.

Involved in other test planning meetings and submitted test metrics daily

to the management.

Checking the data flow and extensively using SQL Queries to extract the

data from the Database.

Wrote various simple SQL Queries, joins to test tables for backend testing.

Assisted DB administrators in enhancing the QA database by query tuning

and avoiding deadlocks.

Tested Shell scripts to verify the archived data in QA Server and to execute SQL scripts.

Maintained, and conducted Smoke test for IST environment.

Identify defects in aggregate tables and report data, enter defect in

Quality Center and coordinate with developers to resolve them based on

defect severity and priority.

Implemented Database Checkpoints for Back-end Testing

Performed the Back-end Integration Testing to ensure data consistency on

front-end by writing and executing simple SQL statements

TOAD is used to perform manual test in regular basis. UNIX and Oracle are

used in this project to write Shell Scripts and complex SQL queries by Admin and DBA's.

Validated the data of reports by executing existing SQL queries in TOAD against ODS.

Performed backend database testing by writing SQL to verify data integrity

Promoted application releases from development to QA and to IST and UAT

environments as required.

Tested ad hoc and canned reports for LS OMS .

Managed user accounts and security using Business Objects Supervisor

Used TOAD Software for Querying ORACLE.

Used SPLUNK tool and OMS Logs to debug the exact error to log defects

Creating and executing exisiting SQL queries to perform Data Integrity testing on

an Oracle Database to validate and test data using TOAD.

Involved in extensive DATA validation using SQL queries and back-end testing

Extensively used TOAD Navigator to check the results of Unit test.

Extensively worked in the Unix Environment validating Shell Scripts.

Involved in functional, exploratory and Integration testing.

Performed Data validity testing for reports and feeds based on client's requirement.

Validated format of the reports and feeds.

Created manual test cases for the Production EF's testing .

Assisted developers in debugging efforts by conducting root cause analysis.

Created logs for the development and support team to look at for any incident detected.

Worked closely with the development team, DBAs, Release Management and Users on various technical aspects. Participated in product development activities with Business analysts, developers and project managers at the planning and execution Levels.

Used TOAD, SQL Plus for validating the transformed data. Generation of 'data feed' (for various orders processed in OMS ) using SQL for the back office units for data reconciliation

Worked with Micro Quality Center/Test Director for Defect management, created, prioritized, and tracked defects. Generated Defect status reports and conducted defect review internal team meetings and participated in daily Defect meetings with Defect Mangers.

Environment: Mercury Quality Center 9.0/8.2 SP2/8.1,SQLPlus, Oracle 8i/9i, MS SQL Server 2000, TSQL, Clarify, Web logic Server, Windows NT/98/2000/XP, Unix, Microsoft Office, TOAD, SQL, PL/SQL

Client : SBC (at &t), CA Aug 05 – Mar 07

Sr Technical QA/DATA Analyst (Onsite-Offshore Lead)

Responsibilities:

Application: Light Speed -OMS

LS OMS is the Order Management application for LightSpeed and is an AMDOCS Clarify CRM Application .It is used within the context of Clarify for internal Customer Service Reps to enter customer/product order information. It manages the ordering and provisioning steps to activate the product/services ordered It notifies billing when service is activated or changed or disconnected. System end-users access the OMS web server via browser

Built the data infrastructure from the ground up, including effective best practices and metrics

Involved in E2E and ST Testing Phases.

Using detailed knowledge of application features and functions assessing scope and impact of business needs throughout analysis and completion of all enhancement specifications

Prepared the Test Data for appropriate execution of test cases which includes setting of testing environments studying the down stream and upstream external systems in detail to core OMS application

Involved and participated in maintaining and changing the environment builds with AMDOCS in timely manner and whenever needed during the cross releases

Involved in Amdocs-OMS System Analysis and also involved in Amdocs-Ensemble analyzing and review. Working on Online modules i.e. CSM, Collections and Billing.

Drove the team on a daily basis through optimal resource allocation, prioritization of tasks, and follow-up/support of technical issues.

Guided,Mentor and Lead the offshore team on a daily basis offshore team call on the issues to be followed up with the client on Onsite

Participated and reviewed and written related documents based on the functional specifications and worked with client team members to formulate, refine and distribute test plans based on the business requirements

Designed the TEST EXECUTION MATRIX for 1.1/2.0/2.1.5/3.0/4.0 LS OMS Releses.

Written Requirement Traceability Matrix and Requirement Variability Matrix referring the BR ‘s and TR’s.

Any gaps with the compliance have been documented and the Risk has been assessed and the Risk Analysis document has been prepared

Conducted data analysis of the backend database using DB2 during the software life cycle.

Tested the CLARIFY AMSS web pages for the following scenarios based on the cookie information i) system down,(ii)invalid user name and password,(iii)invalid address provided, (iv)invalid credit card details.

Participated in the Peer Review meetings and thus provided valuable inputs.

Validated data against the backend database DB2 using complex SQL queries.

Documented test failures using Micro Quality Center,Clarify tools and provided bug reports to management.

Responsible as AMDOCS Clarify Administrator to generate and load id’s for testers involved.

Responsible for making changes in the Java XML files based on the requirements.

Worked closely with the development team, DBAs, Release Management and Users on various technical aspects. Participated in product development activities with Business analysts, developers and project managers at the planning and execution Levels.

Used TOAD, SQL Plus for validating the transformed data. Generation of 'data feed' (for various orders processed in OMS ) using SQL for the back office units for data reconciliation

Used and worked on UNIX environment for execution of the scripts in batch process, serial, parallel executions, to obtain the Trace files and process the applications from the shell.

Developed Shell scripts for various scheduling process (batch process, serial)

Worked with Test Director for Defect management, created, prioritized, and tracked defects. Generated Defect

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