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Customer Service Representative

Location:
Philippines
Posted:
March 08, 2018

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Resume:

ARTHUR NOEL ANGELES

*** **. ***** ****** *********** City, MM

63921.647.7359

ac4qmj@r.postjobfree.com

OBJECTIVE:

Customer support representative with over 10 years in experience in the BPO industry seeking to land a position in your company based on my experience.

EXPERIENCE:

Quality Evaluator: 06/26/2017 to 01/31/2018

Convergys Philippines Services Corporation

Security Land Corporation, 6797 Ayala Avenue Corner V.A. Rufino Street, Ayala Bel-Air, Makati, 1226 Metro Manila

- Evaluates voice calls for Sprint telesales, participates in weekly calibration.

Quality Evaluator: 06/27/2016 to 06/25/2017

Convergys Philippines Services Corporation

Convergys 1 Building, 6796 Ayala Avenue, corner Salcedo Street, Legaspi Village, Makati, 1200 Metro Manila

- Evaluates calls, chats and emails related to Cisco clients and partners. Facilitates or participates in weekly calibration. Coaches agents to provide the best practices in order to resolve a case.

Customer Service Representative: 02/15/2016 to 06/26/2016

Convergys Philippines Services Corporation

Convergys 1 Building, 6796 Ayala Avenue, corner Salcedo Street, Legaspi Village, Makati, 1200 Metro Manila

- Back-office supporting Cisco US and EMEAR accounts.Part of the quote fix team that validates the quotes.

Logistic Support Representative: 12/09/2013 to 02/14/2016

Convergys Philippines Services Corporation

Convergys 1 Building, 6796 Ayala Avenue, corner Salcedo Street, Legaspi Village, Makati, 1200 Metro Manila

- Email and phone support. Creates RMA for the partners and clients. Monitors all orders to ensure all replacements arrive in good working condition. Coordinates with third party vendors (couriers and engineers) to ensure that the parts and engineers will arrive on time at the location. Coordinates with the other departments like the asset recovery, warehouse, backorder and duty managers which also play an important role in complete supply chain delivery cycle.

Customer Service Representative: 05/10/2010 to 12/08/2013

Convergys Philippines Services Corporation

Convergys 1 Building, 6796 Ayala Avenue, corner Salcedo Street, Legaspi Village, Makati, 1200 Metro Manila

- Back-office and phone supporting Cisco US account. Create and validates quotes for the clients, Cisco sales team and partners.

Customer Service Representative: 11/04/2008 to 05/09/2010

Convergys Philippines Services Corporation

Glorietta 5, Ayala Ave, Makati, 1200 Metro Manila

- Back-office supporting the Wal-Mart account in the US. Attends to all inquiries concerning all products sold and services offered by Wal-Mart. Provides updates or order status to the customer. Processes replacement orders and refunds for the customers.

Customer Service Representative: 04/04/2006 to 12/31/2007

Convergys Philippines Services Corporation

6th Floor Enterprise Tower 2, Ayala Ave corner Paseo de Roxas, Makati, 1200 Metro Manila

- Back-office supporting the Wal-Mart account in the US. Attends to all inquiries concerning all products sold and services offered by Wal-Mart. Provides updates or order status to the customer. Processes replacement orders and refunds for the customers.

EDUCATION:

Don Bosco Technical College

736 Gen. Kalentong, Mandaluyong, 1550 Metro Manila

Bachelor of Science in Electronics and Communications Engineering

October 1989

Passed board examination given on April 1990

SKILLS:

Quick learner, Analytic skill, Good with numbers, Budget Forecasting

Exposure in B2B environment, Time Management, Knowledgeable in MS Office, Team player, Strives to get first contact resolution and cooking skills.

ACHIEVEMENTS:

Top quoting agent (1st and 3rd quarters of 2013) Top closer (Month of November 2011)

REFERENCES:

1)Henry Dumo: Quality Manager (Convergys) – 63917.676.4673

2)Stephanie Lopez: Quality Supervisor (Convergys) – 1-801-***-****

3)Elaine Florez: Quality Evaluator (Convergys) – 63915.144.1811



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