Ashley N Galston

727-***-****

ac4p9n@r.postjobfree.com

E M P L O Y M E N T

**/**** - ******* **. ******** SYSTEMS ANALYST & LEAD PRODUCT OWNER – FIS, Card IT

+ SME for eZCardInfo (consumer) and eZBusiness (company admin) applications

+ Primary liaison between the business line, operations, and technical teams

+ Direct Scrum and Kanban teams’ efforts to achieve product development goals, objectives and milestones

+ Champion the transformation of Card IT from waterfall to agile

+ Mentor new Product Owners as the Lead PO over five Scrum teams

+ Work with Product to align on the vision, program backlog and roadmap

+ Engage stakeholders for feedback on the product plan

+ Collaborate with customers, program managers, developers to define features and technical user stories

+ Own and drive backlog grooming, prioritizing user stories and creating acceptance criteria

+ Create Business Process Diagrams, UI Mockups, Personas and Use Cases

+ Coordinate release and sprint planning

+ Develop system/user level documentation and training/demo material

+ Participate in client-facing engagements

09/2012 – 10/2016 CLIENT RELATIONSHIP MANAGER – FIS, Client Relations

+ Lead point of contact for credit card issues impacting assigned portfolio

+ Develop and maintain high level of knowledge about FIS products

+ Ensure timely/successful delivery of solutions according to client needs

+ Conduct training and product demonstrations for various FIS products

+ Provide support during conversion events and client rebranding efforts

+ Develop training material for various commercial card product offerings

+ Work with Visa to implement VCF Files and Visa Payables Automation

+ Contribute to development of Commercial Card Payment Integration platform

01/2011 – 09/2012 PRODUCTION SUPPORT & WORKFORCE MANAGEMENT – FIS, Global Voice Services

+ Employee scheduling, realtime call volume monitoring, call forecasting

+ Test Customer Service matrix changes before and after implementation

+ Research, report and track issues with web applications

+ Develop/implement Customer Service/Back Office processes

04/2008 – 04/2010 ACQUISITIONS MANAGER – Mid-Atlantic Finance Company, Inc

+ Oversee team of marketing representatives and admin support staff

+ Develop marketing material for phone, mail and fax campaigns

+ Manage loan pool acquisitions including pricing, underwriting, and closing

+ Track portfolio performance for collection or remarketing efforts

C E R T I F I C A T I O N S

August 2017 PROFESSIONAL SCRUM PRODUCT OWNER– Scrum.org

August 2017 PROFESSIONAL SCRUM MASTER– Scrum.org

E D U C A T I O N

2005 HIGH SCHOOL DIPLOMA – PTEC, St. Petersburg, FL

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