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Customer Service Accounts Payable

Crandall, Texas, 75114, United States
February 25, 2018

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Contact Supervisor: Yes

Eligible under Schedule A or Excepted Service

Christie Watkins

1213 Maritime Lane

Wylie, Texas 75098

Day: 817-***-****

Evening: 817-***-****

Cell: 817-***-****


Profile: A highly talented Accounts Payable & Receivable Specialist with huge experience in performing a variety of complex clerical and accounting functions for department payroll, including verification of invoice information, maintenance of third party billing records, and resolution of a variety of problems; following up on payroll and accounting claims and pay; resubmitting claims and resolving problems.

Summary of Qualifications

Exceptional knowledge of principles and practices of modern organization, administration, budgets and personnel management

Comprehensive knowledge of presenting information with sound organizational skills

Possess sound customer service skills and has the ability to interpret a wide range of instructions provided in the form of oral, written, schedule or diagram

Exceptional ability to develop accurate budget projections with subsequent administration and control of expenditures

Skilled in working independently as well as in a team environment

Thorough knowledge of procurement forms and procedures to provide assistance to other procurement personnel

Thorough knowledge of supplies, equipment, and services ordering and inventory control

Immense ability to maintain calendars and schedule appointments

Strong ability to interact and communicate with people over the telephone, often in stressful situations

Thorough knowledge of employee claims procedures and documentation

Strong ability to gather data, compile information, and prepare reports

Greet customers at Payroll reception area and research and answer questions as able and serve as the Customer Service liaison for the Payroll and Human Resources Department

Maintained quick pay documentation, including copying and filing

Completed and distributed internal control sheets for all quick pays

Monitored and answered or directed all e-mails sent through the Payroll e-mail account

Styx Accounting


October 2014-Present

Supervisor: Owner/manager

Contact: 817-***-****

Hours per week: 40

Review, verify and process accounts payable transactions

Perform bank reconciliations and follow up on collections

Calculate withholdings and prepare payroll check

Investigate and resolve account discrepancies by auditing documentation

Enter and maintain transactions in accounting ledgers on a daily basis

Analyze record documents and transactions to correct errors and make required changes

Offer recommendations to management regarding changes in financial transactions as well as cash flow

Work on maintaining and tallying accounting ledgers in coordination with accounting departments

Record regularly update transactions, manually as well as in management database

City of Palacios

Assistant City Treasurer

April 2014-September 2014

Supervisor: Jackie Jones

Contact: 361-***-****

Hours per week: 40

Processed accounts payable once a week and payroll bi-weekly

Coordinated all audit procedures with external auditors

Established a filing system that will assist the auditors when seeking information

Worked to rectify discrepancies in the book balance

Set up new vendors and new employees in Incode

Performed internal audits on various payable accounts; employee vacation/sick leave accounts, and special audits

Prepared various tax reports required to meet State and Federal regulations

Processed annual W-2s and 1099 for employees, vendors and the Social Security Administration

Assisted in the annual budget process and all budget adjustments required

Implemented a policies and procedures manual for the Accounting Department

City of Everman

Finance Director

September 2013-April 2014

Supervisor: Donna Anderson

Contact: Retired

Hours per week: 40

Managed all aspects of investments for the city

Coordinated all audit procedures with external auditors

Processed bank reconciliation and financial reports monthly

Performed journal entries to ensure balancing of all General Ledgers and Sub-Ledgers

Texas Workforce Commission

Accounts Examiner (Auditor)

December 2011-September 2013

Supervisor: Angela Link

Contact: 817-***-****

Hours per week: 40

Contacted taxpayers to secure tax reports; to collect taxes, fees or penalties; or to enforce the Texas Unemployment Compensation Act

Conducted regular, special audits, and investigations to ensure legal compliance or to-establish tax liability, or to clarify reports

Reviewed employer payroll records to verify questionable wage data for individual filing unemployment compensation claims

Assisted taxpayers in preparation of tax reports; advised employers of appeal rights

Testified at formal or informal hearings or before courts of jurisdiction in tax matters

Communicated with a computer through a terminal to establish new employer accounts, assign account numbers, change addresses, close accounts, monitor ACAP System

Prepared affidavits or statements necessary to certify delinquent accounts to the Attorney General for collection

Reviewed tax reports, field operation, and audit reports for accuracy and completeness

Acted as a liaison between the general public and the state office in Austin to disseminate information

Furnished information by telephone or correspondence regarding tax laws and their application or related matters

Educated clients on how to source income for multi-state returns within the program; assisted clients on how to produce state credits

Wrote client complaints on the program and work with management in getting the complaints resolved

City of Levelland

Finance Director

March 2011-September 2011

Supervisor: Rick Osborne

Contact: Retired

Hours per week: 40

Managed daily financial transactions related to accounts receivable, accounts payable, bookkeeping, payroll, budget, employee training and client service assistance

Coordinated all audit procedures with external auditors

Implemented a policies and procedures manual for the Accounting Department

City of Cameron

Accounting/Payroll Specialist

August 2008-March 2011

Supervisor: Ricky Tow

Contact: Retired

Hours per week: 40

Processed accounts payable once a week and payroll bi-weekly

Worked to rectify discrepancies in the book balance

Maintained fiscal records by reviewing payroll information, purchase requisitions, vouchers, and receipts

Entered data onto computer spread sheets, ledgers, and worksheets

Reconciled accounts/records and extract and compiled information from records as required

Monitored budgets by reviewing fund balances and reporting overages


Master of Public Administration-Kaplan University-2018

Bachelor of Science- Accounting-DeVry University


Certification Public Investment

Customer Service Training

Leadership/Management Training

Accounting Payable/Receivable Training


Microsoft Word, Excel, Power Point, Access, and Outlook

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