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Customer Service Sales

Chandigarh, Chandigarh, India
February 26, 2018

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Harpreet Singh

House number ****,

Sector **,





With the result-oriented attitude and brilliant management skills, looking forward to work with a leading Organization in order to sharpen my motivational skills & leadership abilities to build up a long-term career & to serve the employer with my best abilities. Relevant Experience

Mar2012-May2013, April 2016 – Oct 2017: Area Manager for Subway

(West Midlands,UK).

Duties & Responsibilities Included:

ü Maximising Sales and profitability.

ü Maintaining and increasing standards of customer service. ü Managing Stock Levels and making key decisions about stock control. ü Dealing with staffing issues such as interviewing potential staff and performance reviews as well as providing training. ü Rectifying errors in reports such as inventories payroll, Banking and P& L. ü Training and Hiring crew members whenever required. ü Rectifying errors in inventories and stock counting. ü Banking and preparing reports such as DSR, Schedule, Payroll, and Health & Safety.

ü Inspiring Crew members to achieve 100% in mystery shopper and monthly evaluation.

ü Ordering and organizing stock, resources for the outlet. ü Ensuring customer satisfaction and driving repeat visits. May2013-Mar2016: Sales/store manager for Dominos(West midlands, UK). Responsibilities included:

ü Projecting weekly and monthly sales while controlling the cost. ü Recruitment and promoting right candidates.

ü Develop sales plans incorporating budgets, marketing plans, local store marketing, university fresher’s fairs, business marketing, short term discount promotions such as tactical mega week, school tours, Sms messaging, customer accounts and most importantly any other local opportunities that can be exploited to maximize sales. ü Ensure all sales administrative systems reports and record keeping is carried out accurately and on time.

ü Ensure the store outlets have full knowledge and understanding of the products, promotional and marketing activities.

ü Ensure new products launched as part of each national campaign are understood by the store team by use of internal training videos on the DOTS system, product guide and personal training.

ü Conduct market research on a local basis to ensure sales increase. ü Ensuring that marketing that has been paid for is actually delivered at ground level by monitoring staff visiting distributors.

ü Implementing hygiene regulation, adhering to environmental health regulations. June 11-Mar12: Restaurant General Manager for Darjeeling Heights (Kent, UK). Duties & Responsibilities Included:

ü Ordering and maintaining appropriate amount of stock. ü Resolving customer complaints about food quality or service. ü Taking food/drinks orders and ensuring timely served. ü Answering customer enquiries and taking reservations. ü Organising meetings, functions and banquet parties. ü Responsible for high quality staff and management team are recruited and developed. June 09-Aug 10: Shift Manager for Kentucky Fried Chicken (KFC Chandigarh, India). Duties & Responsibilities Included:

ü Coaching, supporting, briefing and de-briefing crew. ü Making out a plan of the various sections and assigning duties. Handling customer queries, cash and preparing reports.

ü Inspiring and cheering employees to accomplish target. ü Delivering best possible customer service.

Education and Qualifications:

2010/2011: Master of Science: International Business with merit. Coventry University Business School, Coventry (United Kingdom) ü Marketing, Accounting, Strategic Management, International Human Resource Management, Managing International Trade, International business and Global Strategy, Strategic Transformation and Dissertation on The Expansion of Hospitality Sector. 2006/2009: Bachelor of Science: Hospitality & Hotel Administration obtained with first class honors.

Institute of Hotel Management, Bangalore (India)

ü Food & Beverage Service, Front Office operations, Accommodation operations, Food Production, Accounting, Strategic management, Facility planning, Food Safety. 2005/2006 12th: HOTEL MANAGEMENT & CATERING obtained with distinction. GMSSS-10, Chandigarh (India).

ü Food & Beverage Service, Front office operations, Accommodation Service, Food Preparation, Information practices, English.


ü Topper in a Hotel Management & Catering at senior secondary level. ü Runner up in 7th annual hospitality & tourism quiz competition. ü We won a silver medal in Football at college level. ü Actively participated in Chess at college level. ü We won a 2nd place in Handball at regional level. Additional information:

ü Languages: Native Speaker: Hindi. Excellent command of English. Advanced in Punjabi. Beginner in French.

ü I.T. Advanced level of competency in Microsoft Office packages. ü Familiar with social Networking websites and blogs. ü Worked on point of sales and EPOS computer systems. ü Able to use a range of software and can easily troubleshoot software issues.


Available upon request.

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