General Terms and Conditions of Service

Effective September 8, 2017

Hello, and welcome to our General Terms and Conditions of Service. Please read these carefully since they are important and affect your legal rights. Note that our industry is always changing. So, these terms may not be the most current version. Be sure to check our website at https://www.boostmobile.com/about/legal/ for the most up to date terms and conditions.

Let’s dive in and talk about how our relationship is going to work. Para solicitar esta literatura en español, por favor visitarboostmobile.com boostmobile.com/espanol.

Your actual agreement is the column on the left, and the right column is a summarized version. Here Are The Legal Terms Briefly . . .

Who Are We Talking About? When

we say “we,” “us,” “our,” or “Boost,” we

mean Sprint Solutions, Inc. When we say

“you,” “your,” “customer,” and “user,” we

mean a Boost account holder or someone

who uses our Devices or Services.

“Device,” means any phone, tablet, mobile

broadband device, or any other product or

accessory we provide, sell, or that is active

on your account with us. “Service(s)” mean

Boost-branded offers, rate plans, options,

wireless services, payment services,

applications, programs, products, software,

or Devices on your account with us, as well

as any other product or service that we offer

or provide to you that references these

General Terms and Conditions of Service

(“Ts&Cs”).

Boost is Boost, you are you, your phone, tablet,

or other electronic is called a device and our

Services include our offers, plans and customer

care.

Your Agreement With Boost

These Ts&Cs are part of your service

agreement with us (the “Agreement”) and

are the contract under which we provide

you Services. THIS AGREEMENT

CONTAINS A MANDATORY

ARBITRATION PROVISION WITH A

CLASS WAIVER, A

REPRESENTATIVE ACTION

WAIVER, AND A JURY WAIVER

PROVISION. In addition to these Ts&Cs,

the Agreement includes: (i) the subscriber

agreement and transaction materials that

you receive and accept when you get your

Device; (ii) the service plan(s) that you

chose as described in the written services

and transaction materials that we provide or

refer you to during the sales transaction;

(iii) any confirmation materials and invoices

that we may provide to you; and (iv) the

terms set forth in the coverage map

brochures. We strongly recommend that

you carefully read all of the terms of the

Agreement.

Your Agreement includes everything we give

you (hand to you, email you, read to you, etc.)

when you get your Service. Read them! If

there’s a disagreement, you agree to arbitrate it. Our Policies

When you accept the Agreement, you are

agreeing to our business policies, practices,

and procedures (“Policies”), including our

Acceptable Use Policy, our Privacy Policy,

our Visitors Agreement, and our Network

Management and the open internet

practices. To read more, go here:

http://www.boostmobile.com/legal. We

may change our Policies at any time, so

please check our Policies for updates.

Our policies are easy to find! Find a comfy

spot, and check them out here.

Prohibited Device Uses

If you get a Device from Boost authorized

retailer without paying full price (MSRP)

for the Device, you agree not to resell or

trade in, or participate or profit in the resale

or trade in, of the Device to a third party

until you have met all your financial and

contractual obligations to us. If you do this

without meeting your obligations, we

reserve the right to take any action we deem

necessary, including charging you for the

difference between the Device’s full price

and the price you paid for it, and seeking

recovery of related damages. If you have a

separate agreement with Boost to acquire,

purchase, or lease a Device, any restrictions

Please check your contracts. Under certain

circumstances you may not resell, trade in, or

profit from reselling or trading in your Device.

on resale in that agreement will also apply,

so please refer to the terms of any such

agreement to understand your rights to

resell your Device.

Service Activation

To activate Service, you must both activate

your account and establish an appropriate

account balance to pay for pay-per-use

charges and applicable subscription charges

based on the service plan you select. To

establish an account balance, pay a

subscription charge, or make any other

appropriate payments, follow the

instructions provided with the equipment or

at boostmobile.com.

To get started with your Device, you must

activate the device and have an account balance

to pay for a plan.

How You Accept The Agreement

You must have the legal capacity to accept

the Agreement.

You accept the Agreement when you:

• Agree in writing or by electronic

signature or by telling us you accept

by email, over the phone, online, or

in person;

• Activate, use, or attempt to use, the

Services; or

• Pay for the Services; or

• Open any package or start any

program that says you are accepting

the Agreement by doing so.

If you don’t want to accept the

Agreement, don’t do any of these things.

If you sign, email, e-sign, or tell us on the

phone that you agree, you have agreed! And

most importantly, when your service is

activated, you have agreed!

How Will Boost Talk To You

About The Agreement? How Will

You Get In Touch With Us?

Except as the Agreement specifically

provides otherwise, you must provide us

notice by mailing us at Attn: Boost

Customer Service, P.O. Box 15955,

Shawnee Mission, KS 66285-5955 or

calling or writing us as instructed online at

www.boostmobile.com/contactus. We will

provide you notice through your last known

There are many ways to get in contact with us.

Check them all out here.

And we can find you through any number we

have or text message, or your Boost Zone

application on your Device.

address in our records, to any fax number or

email address you’ve provided us, by

calling you on your Device or any other

phone number you’ve provided us, by voice

message on your Device or any other phone

number you’ve provided us, or by SMS or

text message on your Device.

What Happens If Boost Changes

The Agreement?

We may change prices or any other term of

your Service or this Agreement at any time.

We’ll provide you notice of any material

changes and may provide notice of

nonmaterial changes. If you use your

Service after the change takes effect, then

you are accepting the change. If at any point

you no longer qualify and are not eligible,

or if certain rate plans or services are no

longer supported or available, please notify

us or, in some cases, Boost will notify you

and give you notice of the change(s) to your

plan or services. We will provide you notice

of material changes and we may provide

you notice of non-material changes in a

manner consistent with this Agreement.. If

you continue to access or use our Services

or increase your account balance on or after

the effective date of a change, you accept

the change. Do not access or use our

Services after the effective date of a change

if you decide to reject the change and

terminate Service. You will not be entitled

to any credit for the unused portion of your

account balance if you decide to terminate

Service in response to a change to the

Agreement.

If Boost changes this Agreement, and you don’t

like the changes, then you can stop using the

Services, but you will not get a refund on any

unused part of your balance.

Can Boost Suspend Or Terminate

Services?

We can, without notice, suspend or

terminate any Service at any time for any

reason. For example, we can suspend or

terminate any Service for: (a) failure to have

or maintain an appropriate account balance

for applicable charges; (b)

harassing/threatening/abusing/offending or

being excessively impolite to our employees

or agents; (c) interfering with our

operations; (d) using/suspicion of using

Services in a way that violates or is

inconsistent with the Agreement and

Policies or adversely affects any of our

other customers, reputation, network,

property, or Services; (e) breaching, failing

to follow, or abusing the Agreement or

Policies; (f) providing false, inaccurate,

dated, or unverifiable information, including

identification or credit information; (g)

modifying a Device from its manufacturer

specifications (for example, rooting the

device); (h) failing to use our Services or

maintain an active Device; (i) you resell or

attempt to resell the Services or (j) if we

believe the action protects our interests, any

customer’s interests, or our network.

We hope we won’t need to do this but we

reserve the right to cancel service any time for

any reason.

Changing Your Services And When

Changes Are Effective

We want you to be 100% thrilled with your

Boost Services! If you want to change your

Services, you should go to

boostmobile.com, and you can typically

change Services immediately. Some

changes may be conditioned on payment of

certain charges.

Some changes to Services may not be

effective right away. We will not credit or

refund any subscription or other charges as

a result of a change in Services.

While many changes take place immediately,

some will not. Some changes may result in a

fee. We will not credit or refund any unused

charges as a result of a plan change.

How You Terminate Services

If you are thinking about cancelling your

Service with Boost, please call us or visit a

Boost store so that we can try to change

your mind! If we are unable to change your

mind, you can terminate Services by calling

us and requesting that we deactivate all

Services, or by porting your number to

another carrier. You are responsible for all

charges incurred prior to deactivating your

Service. If Services are terminated before

If you want to terminate Service, please call us

– and at least let us hear you out!

the end of your invoicing cycle, we won’t

prorate charges to the date of termination

and you won’t receive a credit or refund for

any unused Services.

Your Privacy

We care deeply about your privacy, and we

want you to understand how we treat your

data. As you use the Services, we develop

information about the quantity, technical

configuration, type, location, and

destination of products and Services you

use, as well as some other information,

some of which is considered CPNI under

federal law. Please take a moment to review

our Privacy Policy, available at

boostmobile.com/legal/privacy.html.

We take privacy seriously and are extremely

mindful of yours.

• CPNI: As we provide

telecommunications products and

Services to you (the account holder),

we develop information about the

quantity, technical configuration,

type, location, and destination of

telecommunications products and

Services you use, as well as some

other information found on your

account (“CPNI”). Under federal

law, you have the right and we have

a duty to protect the confidentiality

of your CPNI.

CPNI is specific info that federal law requires

us to keep confidential.

• Keep Your Account Secure. Your

PIN, passwords, and other account

credentials are specific to you and

are yours to protect. Anyone who

has access to this information, has

access to your account. You (the

account holder) may be required to

password protect your account

information by establishing a

personal identification number

(“PIN”). You may also be required

to set a backup security question and

answer in the event you forget your

PIN. Boost may treat anyone who

presents your credentials as you or

If you let someone use your account, you may

be responsible for anything that person does.

Set a password, keep it to yourself, and use it.

as an authorized user. We may

disclose your account information or

make changes in Service based on a

request by someone with your

account credentials. You agree that

we may contact you for Service-

related reasons through the contact

information that you provide,

through the Services or Devices to

which you subscribe, or through

other available means, including text

message, SMS, email, fax, recorded

message, mobile, residential or

business phone, or mail.

• Information on Your Device. Your

Device contains sensitive, personal

information. Boost is not responsible

for any information on your Device,

including sensitive or personal

information. We recommend that

you safeguard any sensitive or

personal information when your

Device is out of your possession or

control. By submitting your Device

to us, you agree that our employees,

contractors, or vendors may access

all of the information on your

Device. If you exchange, return, or

recycle your Device through us, we

typically attempt to erase all data on

your Device, but you must remove

all data from your Device before you

provide it to us.

Please take steps to keep the private

information on your Device private. It is your

job, not Boost’s.

Your Device, Number And Email

Address

We don’t manufacture any Device that you

use with our Services, including the Devices

we provide. That means we aren’t

responsible for any defects, acts, omissions,

or other problems with your Device. Check

with your manufacturer to determine

whether there are any warranties on your

Device. Device performance may vary

based on Device specifications (for

example, a Device’s software, memory,

and storage), and Device performance

may impact access to our Services. Your

Device is designed to be activated on our

network and in other coverage areas that we

may make available to you. Except for any

legal right you may have to port/transfer

your phone number to another carrier, you

have no and cannot gain any (for example,

through publication, use, etc.) proprietary,

ownership, or other rights to any phone

number, identification number, email

address, or other identifier that we assign to

you, your Device, or your account. We’ll

notify you if we decide to change or

reassign them. We do not guarantee that any

port or transfer of your phone number will

be successful. Your Boost phone may have

be programmed with restrictions that

prevent another carrier's SIM card from

being inserted into your phone’s SIM slot

for use on a different network. Boost will

unlock a capable device, provided the

device is eligible per Boost’s Unlocking

Policy. For more information, please visit

boostmobile.com/unlock.

Most problems with your Device should be

handled with the manufacturer (Apple,

Samsung, etc.) or through any insurance you

purchased.

The specific Device you have may impact your

experience with the Network.

You have the right to port your phone number

(move it to another carrier), but you don’t own

your number.

Not Just A Phone – Other Stuff

You Use On Your Device

Are you going to download all your favorite

apps onto your new Device? Of course, you

are! We want you to know that when you

download or use certain applications,

programs, Devices, and services, you may

be required to accept terms specific to those

items. Generally, the terms will come from

the app developer, software licensor, etc.,

which may be Boost or someone else. Any

terms for third party apps are between you

and the third party. Additional terms for

bundled Services may either modify or

replace certain provisions in these Ts&Cs,

including terms relating to activation,

invoicing, payment, and disputing charges.

When you use these items, you are agreeing

that they may access, collect, use, or

Third-party apps that you install on your Device

have their own terms and privacy policy.

disclose your personal information and that

Boost may disclose your information

including location information to a third

party.

Where And How Will My Device

Work?

Our coverage maps are available at our

authorized retail locations and on

boostmobile.com/coverage. Your signal,

and your specific network coverage will

depend on the radio transmissions your

Device can pick up and Services you’ve

chosen. Our coverage maps show our

coverage estimates using Services

outdoors under optimal conditions.

Coverage isn’t available everywhere, is

not guaranteed, and is subject to change

without notice. Service speeds are not

guaranteed, and depend on the Service

purchased as well as other factors, such

as your Device, your location, structures,

buildings, weather, geography,

topography, server speeds of the websites

you access, network problems, network

or internet congestion, software, signal

strength, actions of third parties, etc.

Services that rely on location

information, such as E9-1-1 and GPS

navigation, depend on your Device’s

ability to acquire satellite signals

(typically not available indoors) and

network coverage. While your Device is

receiving a software update, you may be

unable to use your Device in any manner,

including to call 9-1-1, until the software

update is complete.

We are proud of our network and are constantly

working to make it better. How it works for

you is based on your location, your Device, the

weather, and many other factors.

Let’s Talk About Roaming

When we talk about “roaming,” we are

talking about coverage on another carrier’s

network. Your Device generally lets you

know when you’re roaming. Our right to

provide coverage on another carrier’s

network may change from time to time, and

roaming coverage may change without

notice and may not always be available.

Whether your Device can roam depends on

your Device, your Services, and the

availability of roaming coverage. Certain

Services may not be available or work the

same when roaming (for example, data

Services, voicemail, call waiting, etc.).

Separate charges or limits for voice or data

Services may apply while roaming.

Your apps and Services may work differently

on another network.

Using Data Services.

Our data Services and your Device may

allow you to access the internet, email, text,

take pictures and video, download and play

games, video, music, graphics, sound,

applications and other materials

(“Content”) or send Content elsewhere. We

have no control over the Content that you

access on your Device. Content may be:

(1) unsuitable for children/minors; (2)

unreliable or inaccurate; or (3) offensive,

indecent, or objectionable. You’re solely

responsible for evaluating the Content

accessed by you or anyone through your

Device or Services. We strongly

recommend that you monitor data usage

by children/minors. Content from third

parties may also harm your Device or its

software. We are not responsible for any

Content, any damage caused by any Content

that you access through your Services, that

you load on your Device, or that you

request that our representatives access or

load on your Device. For more information

on Content and restrictions on Content, see

your service plan details. If we provide you

storage for Content that you have

purchased, then we may delete the Content

You use third-party content at your own risk.

We are not the internet police, and we do not

take any responsibility for the content that you

access on the internet.

without notice or place restrictions/limits on

the use of storage areas. Content stored on a

Device, transmitted over our networks, or

stored by Boost may be deleted, modified,

or damaged. You may not be able to make

or receive voice calls while using data

Services. Content provided by our vendors

or third parties may be cancelled or

terminated at any time without notice to

you, and you may not receive a refund for

any unused portion of the Content.

Things You Cannot Do With Our

Data Services

You cannot violate these Terms. Our data

Services are designed for use with your

Boost Device for reasonable and non-

continuous internet access such as web

surfing and non-continuous downloading,

streaming, gaming and other personal

internet access Services. You can’t use our

data Services: (1) with server devices or

host computer applications or other systems

that drive continuous, heavy traffic or data

sessions or automatically consume

unreasonable amounts of network capacity;

(2) as a substitute or backup for private lines

or frame relay connections; (3) for

automated machine to machine connections

or purposes that are designed for unattended

use, or (4) for any other unintended use as

we determine in our sole discretion. You

may tether your Boost Device to other

lawful devices pursuant to the allotments

contained in your plan for use of your

Device as a hotspot or when the Device and

plan are specifically intended for that

purpose (for example, 4G Hotspots,

wireless routers, Data Link, etc.). You also

can’t use our data Services in a manner that

is unlawful, infringes on intellectual

property rights, or harms or unduly

interferes with the use of our network or

systems. Our data Services may not be used

to disrupt email use by others using

automated or manual routines, including,

You can’t use your data Services to do things

that place an unfair burden on the network, or

disrupt others’ use of the Boost Network.

but not limited to “auto-responders” or

cancel bots or other similar routines; to

transmit or facilitate any unsolicited or

unauthorized advertising, telemarketing,

promotional materials, “junk mail,”

unsolicited commercial or bulk email, or

fax; or for activities adversely affecting the

ability of other people or systems to use

either our wireless Services or other parties’

internet-based resources, including, but not

limited to, “denial of service” attacks

against another network host or individual

user. We may limit, suspend, constrain, or

terminate your Service for use that violates

these Terms or for any heavy, continuous

data usage or usage that adversely impacts

our networks’ performance, hinders access

to our networks, or that we determine is

necessary to protect our networks from

harm or degradation.

Our Payment Relationship

Now that you are a Boost customer, we

want you to understand how we do

things, especially how we get your Service

set up and what your payments will

include. You are prepaying for Services

before you use them. The total price you

pay includes a charge for any products

and services provided by Boost and a

charge for any applicable taxes, fees and

surcharges. After each transaction, we

will make a summary of charges

available to you on-line at

www.boostmobile.com. You may also

register to receive this information by

email.

Here is a step-by-step description of our

financial agreement process:

• About Account Balances. To keep

your account active and avoid

service interruption, you must

maintain a positive account balance

at all times. Account balances are

not transferable, redeemable for

cash, or refundable. Charges for

Services (and applicable fees,

surcharges and taxes) are deducted

from your account balance unless

paid for with a credit card, debit card

or Paypal account, as available (a

"registered payment method").There

may be limits on your account

administration, for example account

balance, number change, and device

changes. See the detailed plan or

other information we provide or

refer you to during the sales

transaction (also available at

boostmobile.com) for the account

status rules that apply to your

Service.

You should either maintain a positive account

balance or pay your charges on time.

• Establishing or Replenishing

Account Balances. Information on

how you can establish and maintain

an account balance will be provided

at activation and is also available at

boostmobile.com or through Boost

Customer Care. The replenishment

methods available to you will

depend on the terms of your

Services. A fee may apply to certain

replenishment methods. Some

service plans may provide for

automatic account balance

replenishment through, for example,

automatic billing to a credit card or

debit card or automatic debit from

an eligible account with a financial

institution. Payment through these

methods may be subject to

limitations, including, but not

limited to, the number of times an

account may be debited or charged

in a particular time period; the

amount that may be debited or

charged from an account; or other

limitations imposed by us or the

financial institution that holds the

account.

Check online for easy replenishment methods,

including online or at a Boost store.

• Failure to Maintain an Account

Balance. Your Service will be

interrupted if you fail to maintain a

positive account balance or timely

pay applicable subscription charges

for each effective period. When your

Service is interrupted, you will have

a period of time (which varies

depending on your service plan) to

make payment(s) on your account. If

you do not make such payments

within this time period, your account

will be cancelled. If your account is

cancelled, you will lose any phone

number, identification number, or

email address associated with your

account. Reactivation fees will apply

if you choose to restart Service after

cancellation.

If you don’t maintain a positive account balance

or timely pay charges, your Service will be

interrupted, and you will have a grace period to

pay. After that period, your account will be

cancelled and you will lose your phone number.

• Switching between Service Plans.

Unless we tell you otherwise, you

may switch to any current service

plan. If you switch service plans,

you may not receive a refund of any

portion of any previously paid

charges and you may lose all of your

remaining unused minutes,

messages, and data allotment. Some

service plans are available only on

certain phones. Check

boostmobile.com for details and

options. Repeated switching is not

permitted and may result in

termination of service.

If you aren’t happy with your plan, you may

switch to a different plan. Check

boostmobile.com for details.

• Fees. We may charge activation,

prepayment, reactivation, program,

or other fees to establish, change, or

maintain Services. Certain

transactions may also be subject to a

charge (for example, convenience

payment, changing phone numbers,

handset upgrades, etc.). We will tell

you if any fees apply to your

requested transaction.

There may be additional fees, and we explain

them if they apply.

• No Refunds of Re-Boost and

Monthly Charges. We are not

responsible for, nor do we refund, or

accept returns on, lost, stolen,

misused, or damaged Re-Boost

cards. Please ask your retailer any

questions regarding its return policy.

Re-Boost cards must be applied to

your account within the time

specified on the card. All Re-Boost

sales are final and non-refundable

regardless of who uses or possesses

your mobile phone or Device after

you purchase services, and

regardless of whether the mobile

phone or Device is used with your

consent or knowledge.

All Re-Boost sales are final and non-

refundable. Period.

• Authorizing Other Users. We

may, but are not obligated to,

provide you the opportunity to

authorize someone else to make

changes to your Services. You are

responsible for any changes to your

Services made by a person you

authorize, and those changes will be

treated as modifications to this

Agreement.

The only person we will be looking to for

payment on your account is you, regardless of

who actually uses your Device.

• Calculating Your Charges.

o Voice Calls: For charges based

on the amount of time used, we

round up partial minutes to the

next full minute. You are

charged for connected calls

including calls to voice mail and

your rate is based on the location

of the network equipment

providing service and not your

device location or area code,

including any applicable taxes,

fees and surcharges. Calls begin

when you push a button or

graphic to initiate the call or

when the call connects to the

network and they end when you

hang up or end the call, or the

network connection breaks.

However, the types of charges

actually deducted from your

account balance will vary

depending on your Service. Call

time data displayed on your

Device may be inaccurate and

may not be relied upon for

determining charges to your

account. Calls may be subject to

maximum duration and

automatically terminated if

exceeded.

o Data Usage: Depending on your

Service, you may be charged for

data usage. Unless we

specifically tell you otherwise,

data usage is measured in bytes,

kilobytes, megabytes, and

gigabytes. 1024 bytes equals 1

kilobyte (“KB”), 1024 KB

equals 1 megabyte, and 1024

megabytes equals 1 gigabyte.

Bytes are rounded up to KB, so

you will be charged at least 1

KB for each data usage session

(“data session”). Rounding

occurs at the end of each data

session and sometimes during a

data session. Depending on your

data Services, usage may be

charged against an allowance or

on a fixed price per KB, and you

may be subject to limitations on

the amount of data usage. If you

are charged on a fixed price per

KB, any fractional cents will be

rounded up to the next cent. You

are charged for all data directed

to your Device’s Internet

address, including data sessions

you did not initiate and for

incomplete transfers. As long as

your Device is connected to our

We calculate your call usage by rounding up to

the next full minute, and your data usage by

rounding up to the next full kilobyte (KB).

data networks, you may incur

data charges. Examples of data

for which you will be charged

includes the size of a requested

file or Data Content (game,

ringer, etc.); Web page graphics

(logos, pictures, banners,

advertisement, etc.); additional

data used in accessing,

transporting, and routing the

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