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Sales and Marketing Customer and Personal Service Critical Thin

Location:
Toronto, Ontario, Canada
Posted:
February 21, 2018

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SAFI ABE

Add : Yonge & Eglinton - Toronto, ON, Canada

■ Cell : 647-***-**** ■ Email : ac4j3u@r.postjobfree.com

Summary:

-OVER 10 YEARS EXPERIENCE IN REGIONAL AND SALES MANAGEMENT,BUSINESS MANAGEMENT, CUSTOMER SERVICE SUPERVISION,MARKETING, (B to B) SALES, STORE AND RETAIL SALES MANAGEMENT INDUSTRIAL SALES MANAGER, MARKETING MANAGEMENT LEADING 50 STAFF.

-Accomplished and energetic MANAGER with a solid history of achievement in REGIONAL, SALES & MARKETING. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include SALES, CUSTOMER SERVICE and MARKETING.

-Responsible Manager proficient in sales and marketing. Passionate and motivated, with a drive for excellence. 10 years in management and customer service positions.

-Outgoing Regional Manager offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in Sales and marketing. detail- oriented and organized with unique ability to relate to diverse clients and close high-dollar sales.

-Strong Client Relationships and Multi-Task, Team-work seeking a position as MANAGER. Exceptional customer services skills, with a Ten-year background in high-turnover fast-paced food preparation and delivery.

-Developed strategic world-wide and territory business plan, self-starting closer who can create a large pipeline of business within a short period of time.

-Within strong analytical, conceptual skill, ability and full knowledge: to meet and exceed all quarterly and annual sales quotas, and to work independently as a part of team to deal with ambiguity, to work in a fast-paced, and rapid change environment, to develop and collaborate effectively across functions.

-Strongly communicator-ability to tell a competitive story through insights recommendations, and high intellectual curiosity and CREATIVE AND TECHNICAL APTITUDE on broader business and market / industry trend

- Commitment to providing respectful, inclusive and accessible work environment where all employees have opportunity to achieve their potentials, and to contributed to the Advertising and customer product design including Retail and MANUFACTURING INDUSTRY.

Skills :

Sales and Marketing Customer and Personal Service

Critical Thinking Judgment and Decision Making

Complex Problem Solving Time Management

Education and Training Operations Analysis

Experience:

-REGIONAL BUSINESS & SALES/ STORE MANAGER, 09/2015 to 04/2017 Kaso Company – Vancouver, BC

ESTABLISHED, SET UP AND PROMOTED THE WHOLE BUSINESS FROM A TO Z.

MANAGED, PLANNED, AND DESIGNED STRATEGIES, AS WELL AS ALL BUSINESS AND SALES, CUSTOMER.

MANAGED THE STORE AFFAIRS AS A STORE MANAGER.

Recruited and trained all staff, COORDINATING and following delivery, inventory, solving the BUSINESS PROBLEMS.

Oversee regional and local sales managers and their staffs.

Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Represent company at trade association meetings to PROMOTE products.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.

Prepare budgets and approve budget expenditures.

Review operational records and reports to project sales and determine profitability.

PLAN and direct staffing, training, and performance evaluations to develop and control sales and service programs.

RESOLVE customer complaints regarding sales and service.

Identify, develop, or evaluate MARKETING STRATEGIES, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.

-Sales, Customer Service & Marketing Supervisor, 06/2013 to 08/2015 Road Rug / Silk – Richmond, BC

ESTABLISHED AND SET UP the business PERFORMED ALL FINANCIAL/ ADMINISTRATIVE IMPORTED GOODS AFFAIRS.

Monitor sales staff performance to ensure that goals are met.

Hire, train, and evaluate personnel.

ANALYZE details of SALES territories to assess their growth potential and to set quotas.

Prepare sales and inventory reports for management and budget departments.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

KEEP RECORDS pertaining to purchases, sales, and requisitions.

Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.

Resolve customer complaints.

Forecast and track MARKETING and sales trends, analyzing collected data.

Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

-Sales coordinator, sales/customer service person, 12/2012 to 05/2013 Modern Home Furnishings – North Vancouver, BC

Customized furniture SALES, customer service, marketing and TELEMARKETING affairs, solving customers' problems, arranging delivery, doing paper work, data entry, following up customer satisfaction.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Provide services to customers, such as order placement or account information.

Order and dispense supplies.

Learn to operate new office technologies as they are developed and implemented.

Confer with customers by TELEPHONE or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, COMPLAINTS, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

-Sales Assistant Manager & Marketing, 01/2010 to 11/2012 Electrolux Com. – Burnaby, BC

ASSISTED the manager to SUPERVISE SALES AND CUSTOMER CARE procedures in order to increase the INSIDE /OUTSIDE SALES 50% RATE.

LEADING customer service affairs regarding presenting high quality services to customers.

Building customer value and growth across assigned categories in alignment with broader company and customer initiatives, RUNNING OFFICE, TELESALES & TELEMARKETING.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for clients, customers, or supervisors.

Provide services to customers, such as order placement or account information.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Manage projects or contribute to team work.

Order and dispense supplies.

Supervise other clerical staff and provide training and orientation to new staff.

-Sales Consultant, 02/2009 to 01/2010

Tower Chrysler Dodge Jeep Ram – Calgary, AB

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of vehicles to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Recommend, select, and help locate or obtain desired vehicle based on customer needs and desires.

Answer questions regarding the store and its merchandise.

Help customers try on or fit merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

-Industrial Sales & Marketing Manager, 01/2004 - 11/2008 AZMAYESH MANUFACTURING – Tehran, Tehran Province

MANAGED AND COACHED ALL INDUSTRIAL SALES and products, SUPERVISED PRODUCTION LINE, also Advertising and HANDLING MARKETING the products FOR EXPORT.

RECRUITED AND TRAINED 50 sales and customer service staff, and refreshing staff training every 6 months, planning strategy and I PROMOTED the product quality and quantity and sale procedures UP TO 45%, creativity planning, arranged production and office staff meeting every week to improve and develop the business.

Supervise and assign duties to workers engaged in technical control and production programs.

Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.

Set and monitor product standards, examining samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality.

Develop budgets or approve expenditures for supplies, materials, or human resources, ensuring that materials, labor, or equipment are used efficiently to meet production targets.

References:

-will be available upon request

Education :

-Business & Global Marketing: ( 2013 )

BCIT Downtown Campus - Vancouver, BC

-University Degree: English, ( 2003 )

University of Tehran - Tehran, IR

University Degree: Industrial Electronic (1999 )

University Of Tehran - Tehran, IR

Interests:

-Reading media, Watching TV

-Doing physical exercise

-Walking & Hiking



Contact this candidate