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Administrative Assistant Customer Service

Location:
Lakewood, New Jersey, 08701, United States
Posted:
February 15, 2018

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MARY JO DITZEL

***A Dartmoor Court, Lakewood, NJ 08701

848-***-**** [C] 732-***-**** [H]

ac4hmc@r.postjobfree.com

EMPLOYMENT OBJECTIVE

Receptionist position that will utilize my abilities as my extensive experience in switchboard and office management

SUMMARY OF QUALIFICATIONS

Strong technical skills including proficiency with medical practice software and general office management systems

Familiarity with all phases of office administration such as billing, collections, patient interactions, staffing, payroll and financial reporting

Appreciation for the importance of patient/client satisfaction gained through years of customer service and sales experience

Cited by employers as a worker who displays initiative and is capable of self-directed activity

EMPLOYMENT HISTORY - MEDICAL

Dental Technician, AR Dental Lab, Toms River, NJ 2010 - 2011

Fabricated denture appliances according to dentists’ prescriptions.

Administrative Assistant/Sales Assoc., Dexmed Medical Supply, Toms River, City, NJ 2009 - 2010

Implemented a time-saving system for processing orders that scanned records into Excel and generated confirmation notices to vendors and customers.

Logged phone orders into QuickBooks and coordinated order shipments.

Office Manager, Apex Dental Laboratory, Ocean Township, NJ 2002 - 2006

Greatly improved the lab’s productivity by implementing a new method of scheduling cases based on dentists’ prescriptions.

Served as the lab’s liaison with local dental offices, vendors and sub-contractors.

Managed the lab’s computer network.

EMPLOYMENT HISTORY – Receptionist/Switchboard

Disaster Relief Assistant 2011 - 2015

Coordinated new employee orientation and training for the Federal Emergency Management Agency (FEMA) at its Lincroft and Colts Neck, NJ, offices during relief efforts following Hurricane Irene and Hurricane Sandy. Created a variety of computer tools that helped FEMA manage the actions of 2,000 relief workers.

Transferred in 2014 to the New Jersey Office of Emergency Management in Eatontown. There I assisted clients during the final phase of their applications for Hurricane Sandy relief grants.

Administrative Assistant, Comcast, NJ Area Facilities & Building Operations 2007 - 2008

Set up computer files on all New Jersey buildings and logged information that facilitated building maintenance and snow removal.

EDUCATION & CERTIFICATION

Professional Office Specialist Certification, T.H.E. Technology, Toms River, NJ 2016

This program, accredited by the American Medical Certification Association, included course work in billing & coding, electronic health records and office administration.

A+ Certified Technician, Computer Networking Technologies, East Brunswick, NJ

Liberal arts, office management and computer courses at St. Joseph College, Emmitsburg, MD, and Brookdale College, Lincroft and Freehold, NJ

References upon request



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