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Customer Service Project Manager

Fort Valley, Georgia, United States
February 14, 2018

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*** ****** **** *****

Fort Valley, Georgia 31030

478-***-**** or 478-***-****

OBJECTIVE: Friendly and outgoing professional looking for a Receptionist position. Bringing strong secretarial skills, proven commitment to provide fantastic customer service and ability to operate multiline telephone system to manage the front desk operations in the most efficient way.


Walker Family Health Care- Perry GA

Medical Receptionist, September 2016-Present

Register patients according to established protocols

Assist patients to complete all necessary forms and documentation including medical insurance

Ensure patient information is accurate including billing information

Inform patients of medical office procedures and policy

Maintain and manage patient records

Move patients through appointments as scheduled

Answer incoming calls and deal with inquiries

Transfer calls as required

Schedule patient appointments

Collect co-pays and payments

Report statistics as required

Schedule hospital admissions, tests, scans and outside appointments for patients

Peach County Tax Commissioners Office- Fort Valley, GA

Chief Deputy Tax Commissioner-September 1991- February 2015

Supervised and evaluated assigned staff, handled all employee concerns, directed work assignments, counseled and disciplined employees when necessary, and completed employee performance appraisals.

Managed daily operations of the Property Tax Division, including supervision of personnel in processing cash receipts and expenditures, bank reconciliations, payroll, problem solving, establishes goals and objectives, etc.

Coordinated efforts with the Tax Assessor's Office and Computer Information Systems for tax digest creation and submission to the State Department of Revenue.

Approved purchase orders and check authorizations for Property Tax Division.

Developed and maintained the record-keeping system for accounts, monies received and expended, sources of revenue, and the agencies to which funds are disbursed.

Developed specifications and documentation for computerization of the Property Tax Division; acts as project manager to coordinate with other unified government offices and the software company responsible for tax software enhancements, changes, and bug fixes.

Developed and maintains standard office procedures manual.

Performed as representative for Tax Commissioner in regards to tax collection software and upgrades.

Trained and supervised division staff in the use of upgrades to RSI, Inc. Tax Software and the use of all other computer software used within the office.

Prepared division budget.

Key Competencies

•communication skills

•information collection and management

•planning and organizing

•attention to detail

•customer service skills



computer skills

Education :

Peach County High School-Fort Valley, GA 1982

Crandall Business College- Macon GA

Computer Science/Programming

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