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Customer Service Manager

Hayward, California, United States
February 13, 2018

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Clifford Fujii Home: 408-***-****

**** ******** ***** ****: 408-***-****

San Jose, CA 95148

OBJECTIVE: An upper or middle management level position with a wide range of responsibilities in directing and coordinating a wide range of international/local procurement and import and export documentation, and director of operation functions: reporting manufacturing and production performances, inventory, procurement management and customer service staff and personnel for multiple locations. Procurement position with the responsibilities for directing and coordinating a wide range of procurement service activities associated with procurement, contract administration, materials management functions, budget performance reporting, cost tracking, monitoring and status reporting, office administrations and staff management.


9.5 years as a procurement Manager and supervisor

8.5 years in contract manufacturing

3.5 years experience as Director of Operation

25 years experience in Import /Exporting and Senior Procurement Specialist.

8 years experience in Inventory Control.

19 years experience in Planning.

Excellent presentation skills; objective viewpoint in addressing and resolving issues.

Enjoy the challenge of new projects and handle several priorities at once.

Effective in working with a harmonious staff of ethnic and cultural diversity.


Sales: Good response time to customers.

Service the customer’s needs and commitment to quality.

Meet with customers on a bi-weekly basis for communication.

Mfg Director: Operating production floor.

Oversee all of materials.

Assist customers with quotes.

Scheduling operation and personnel for both divisions.

Hold meetings with production, materials and customer service.

Purchasing: Over see and lead the procurement team with processes and responsibilities.

Skilled in use of ASK ManMan, MRP, Service Man, Oracle, Navision and Erplite.

Negotiate contracts and OEM agreements.

Expedite import documents from all countries.

Obtain machine and fabricated parts.

Purchase cables, passive and other consumable products.


Responsible for auditing financial balance sheets and correlate financial reports for upper and middle management.

Participated on the Material Review Board (MRB) an I.S.O approval board.

Director of Operations for all operations in San Jose & Santa Rosa Locations.

Assist other departments in resolving complex issues.

Proficient in Microsoft Word, Excel and Access programs.


01/04/15-Present Purchasing Manager Lenthor Engineering

Manage the purchasing group and Materials group.

Responsible for PPV’s and discrepancies.

In charge of Purchasing and materials.

Purchase all direct and indirect materials.

Take care of all returns for direct and indirect materials.

Handled cost reductions on a day to day basis.

Working on setting up their MRP system.

1/6/11- 01/04/15 Buyer Threshold Enterprises

Responsible for PPV’s and discrepancies.

Purchase all raw materials for production.

Return all materials that did not meet specifications.

Works on cost reductions.

Trained the purchasing staff how to use their new software.

4/25/07-07/23/10 Purchasing Supervisor Infiniti Solutions USA, Inc.

Supervise all the purchasing group.

Handle all PPV’s and discrepancies.

Make sure all materials arrive on time to meet production.

6/2006-2/2007 Purchasing Manager Extron Logistics

Manage all purchases for on time deliveries.

Make sure all materials met specifications before ordering.

Handled all PPV’s

3/2006-4/2006 Purchasing Dept. J.I.T. Precision Sheet Metal

2003-2006 Owner Kazuko Turnkey Services, San Jose Ca

2000-May 2003 Director of Operations Immecor Corporation, San Jose CA

1995-2000 Senior Buyer/Planner KLA-Tencor Corporation, Milpitas, CA

1982-1995 Sr. Buyer & Import/Export Admin. Hitachi Instruments, Inc., San Jose, CA


Import/Export Administration Regulation Course 1993 Certificate

University of Phoenix, San Jose, CA 1991-1992

Basics for Buyers 1991 Certificate

Legal Aspects of Purchasing 1989 Certificate

Heald Business School, San Jose, CA 1980- 1981

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