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Customer Service Data Entry

Charlotte, North Carolina, United States
February 11, 2018

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Jamorris Singleton

**** ********** **

Charlotte, North Carolina, 28269



Looking for a Benefits Specialist position in a fast-paced environment,” to provide first-line excellent customer service and to ensure the execution of secure and quality service is achieved.


Experience in supporting clients with business software

Experience in troubleshooting hardware and software problems

Superior customer service and communication skills

Professional approach and attitude in dealing with customers' problems

Excellent active listening skills

Effective time management and organizational skills


Lash Group Charlotte, NC (Contractor)

Benefits Verification Specialist October 2017

Performed medical billing and coding, data entry, extensive payer research and payer tracking (Medicare, Medicaid, Tricare, and various private payers.)

Verified benefits, ensured maximum reimbursement and follow-up for the provider.

Obtained accurate benefits to qualify patients for co-pay or patient assistance programs offered by the manufacturer.

Performed prior authorization and pre-determination initiation processes in regards to medical procedures.

Assisted Site Coordinators with accurate benefit information, payer processes and payer research to ensure timely processing of enrollments.

Randstad Charlotte, NC (Contractor)

Various positions July 2016 to July 2017

•Machine Operation


•Computer Room

•Order Puller

•Sit down and stand up forklift operator

The OddParent, LLC Charlotte, NC

Senior IT Customer Support Analyst August 2015 to April 2017

•Diagnosed and solved significant problems a user might encounter, such as difficult viruses, firewalls, and network connectivity issues.

•Supported Microsoft Desktop Operating systems (Windows 7, 10), IOS and Android mobile platforms.

•Used FogBugz and Remedy ticketing systems for the company's help desk to document and resolve issues.

•Installed, configured and managed the technical hardware and software for the company's various offices.

•Maintained the inventory systems

•Communicated and supported consumers, 3rd party partners and vendors.

SCM Charlotte Block Charlotte, NC

Block Operator July 2014 - August 2015

•Worked with automatic machines that casted concrete blocks: Started and stopped machine that automatically fills molds, vibrates molds to compact wet concrete, scraped off excess concrete, and stripped finished blocks from molds.

•Guided hoist to transfer pallets loaded with blocks to curing racks.

•Assisted in machine setup and general maintenance including minor repairs.

•Used machines equipped with automatic off bearing mechanism.

•Verified dimensions of formed blocks, using template.

Wrico Stamping Pineville, NC

Big Press Operator June 2013 - October 2013

•Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.

•Assembled components with hand and power tools.

•Assessed work for errors or compliance issues and made corrections and modifications when necessary.

•Cleaned and finished sub-assemblies or assemblies using hand or power tools.

•Set up and operated greasing equipment to grease components, sub-assemblies or assemblies.

•Completed and entered quality records, scrap reports and machine logs in a timely manner.

•Operated welding, press brake, plate rolls, angle and channel rolls and shear.

•Retrieved correct materials from product inventory to perform various fabrication duties. Determine materials, tools and equipment needed for product orders.

Connextions Concord, NC

Fed Ex (Account Rep) October 2011 - March 2013

•Took an average of 60 to 80 inbound and outbound customer service calls per day.

•Provided timely customer service for FedEx Customers.

•Addressed customer service inquiries in a timely and accurate fashion.

•Created excel reports and other Microsoft documents necessary for team use.

Town and Country Ford Charlotte, NC

Car Salesman October 2009 - February 2010

•Reported to the Sales Manager regarding objectives, planned activities, reviews, and analyses

•Attended meetings and training offered by the dealership and the manufacturer

•Stayed updated on incoming inventory, features, accessories, and other items, and how they benefit the customer; keeping up with technological changes in the products

•Conducted daily, weekly, monthly, and yearly analysis to determine how to better utilize time and plan more effectively

Morris Costume Charlotte, NC

Order Puller October 2005 - August 2007

•Efficiently planned, organized and coordinated outgoing shipments.

•Verified that quantities and products were accurate based off of shipping documents.

•Kept accurate inventory of all products received and periodically conducted cycle counts to ensure that inventory levels were accurate.

•Operated and trained new employees on Forklift, Cherry Picker and Reach Forklift to company standards.

•Utilized WMS systems to conduct daily functions for efficient warehouse flow and documentation.


East Mecklenburg Charlotte, NC

High School Diploma, Jun 2003

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