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Customer Service Manager

Charlotte, North Carolina, United States
February 12, 2018

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Eric Charles Hinson

**** ****** ******

Indian Trail North Carolina 28079


Previous Experience:

Training and Room Rental Coordinator December 2008-Present 3020 West Arrowood Road

Charlotte North Carolina 28273

Responsibilities: Assisting with the implementation of 200 plus events per year. Maintaining accurate schedule for five meeting rooms within a ten thousand square foot facility. Coordination with third party carters for catering for onsite events, including menu design, and price negation. Maintaining catering kitchen and coffee service. Renting of event space including, sales creating contract, room layout design, and assessing Audio visual needs. Assisting clients and guest speakers.

Head Staffing Supervisor

Hard Rock Park November 2007-October 2008

211 George Bishop Parkway

Myrtle Beach, South Carolina 29579

Responsibilities: Creating and maintain scheduled for 200 plus employees, including updating employee availability and tracking employee attendance. Writing and implementing all employee reprimands and occupational counseling, including questions concerning payroll and human resources issues. Maintaining employee files and records. Handling customer concerns and finding solutions to their concerns. Operations / Events Manager September 2000-October 2008 Worth Incorporated dba Biltmore Hotel

111 West Washington street

Greensboro, North Carolina 27401

Responsibilities: Directing maintenance, housekeeping and other building operations. Management of guest services, including reservations, billing, concierge services, and event coordination (parties, conventions, weddings etc.) Overseeing food and beverage services. Human resources, including hiring, terminating and scheduling. General management, including basic accounting, deposits and payroll. General marketing. Convention Services Assistance June 1999-March 2003 Greensboro Visitors and Convention Bureau

317 South Green Street

Greensboro, North Carolina 27401

Responsibilities: Assistant to the Directors of convention Services. Creating and maintaining an accurate record of conventions coming into the city. Providing guest care and services at conventions and other events. Providing and hotel and convention guest services staff with printed material and updates on upcoming conventions. Special or Relevant Skills:

Experience with Microsoft Office products, Including Word, Excel, Access, publisher, PowerPoint and Outlook. Proficiency at budgeting utilities and resources Experience in wholesale purchasing of food, furniture, artwork and other commodities for a business.

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