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Customer Service Manager

Location:
Charlotte, North Carolina, United States
Posted:
February 07, 2018

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La-Qrisha Rogers

Charlotte, NC, *****

Cell: 704-***-****

ac4dzv@r.postjobfree.com

Profile

A self –starter and quick learner. Versatile skill set with experience in billing, and written and oral communication. Adept at implementing innovative operational practices and procedures to improve efficiency.

Key Skills

Research

Records Management

Spreadsheets/Reports

Oracle Database

Data Entry Unison

MS Word

MS Excel

MS Outlook

MS Access

SBT Accounting System

Workqueue

Experience

Lash Group -Fort Mill, SC HR Coordinator Jul-2017- present

Conduct new hire orientations

Perform administrative functions, including maintenance of personnel/benefits files and exit interviews

Input and maintain employee information in HRIS, Payroll, and Time & Attendance systems

Verify/maintain I-9 documentation Run weekly/monthly reports in ADP

Frequent administrator use of HRB, EZ Labor, and Pay Ex

Track employees PTO

Prepare new hire pre-employment and orientation materials

Prepare and maintain departmental reports as required

Serves as primary point of contact regarding employee forms and inquires

Reconcile monthly life insurance and disability premium payments to carrier

Lash Group -Fort Mill, SC Medical Biller Jan-2016- Jul-2017

Work as part of a team to ensure invoices are processed in a timely manner

Perform other duties assigned and deem necessary under direction of the Department manager

Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Ensure accuracy of incoming medical documentation and note acceptance in system

Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Westmed – Charlotte, NC Medical Biller Aug-2012 – Jan_2016

Work as part of a team to ensure invoices are processed in a timely manner

Perform other duties assigned and deem necessary under direction of the Department manager

Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Ensure accuracy of incoming medical documentation and note acceptance in system

Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Payment Posting

Pre-certification, Patient charting, registration and customer service

Monthly Close

The Outsource –Charlotte, NC Medical Biller Sept-2009- Aug-2012

Work as part of a team to ensure invoices are processed in a timely manner

Perform other duties assigned and deem necessary under direction of the Department manager

Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Ensure accuracy of incoming medical documentation and note acceptance in system

Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Payment Posting

Pre-certification, Patient charting, registration and customer service

Monthly Close

Cedar Hill National Bank –Charlotte, NC Collection Representative Jan-2007- Nov-2011

Contact customer to resolve outstanding balances

Perform other duties assigned and deem necessary under direction of the Department manager

Work with customer and completing any necessary correspondence to facilitate account resolution

Setup Payment arrangement

Customer Service

Processing payment received from customer to bring account current

Medical Supply Holdings -Charlotte, NC Office Administrative Assistant Jan-2016- Jul-2017

Work as part of a team to ensure invoices are processed in a timely manner

Perform other duties assigned and deem necessary under direction of the manager

Maintain office supply inventory

Retrieve documents and files when requested

Open and route incoming mail and process outgoing mail

Lash Group -Fort Mill, SC Medical Biller Jan-2016- Jul-2017

Work as part of a team to ensure invoices are processed in a timely manner

Perform other duties assigned and deem necessary under direction of the Department manager

Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Ensure accuracy of incoming medical documentation and note acceptance in system

Work with insurance companies and completing any necessary correspondence to facilitate account resolution

Payment Posting

Pre-certification, Patient charting, registration and customer service

Monthly Close

Education

Ashford University Business Administration - Bachelor Degree - Currently Attending

University of Phoenix – Business Adminstration – Bachelor Degree – Sept-2011_Oct-2013

Ridley and Lowell Business and Technical School - Medical Administrative Assistant Diploma - 1998

Poughkeepsie High School - Business - Diploma - 1993

References

Available Upon Request



Contact this candidate