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Customer Service Assistant

Orange Park, Florida, 32073, United States
February 07, 2018

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Elizabeth A. Anderson

**** *********** *****, ****** ****, Florida 32065



To provide excellent support.


My extensive background is strong in diverse skills and experience both as a paraprofessional and volunteer includes: working with children (including exceptional education/needs

interior design, product research and selection assisting, clerical duties, organization, excellent communication skills with students, senior citizens, public, vendors, and staff members, following protocol, general data entry, maintaining files, current inventory, product research, ordering, and customer service experience both in person and in a call center environment..


Customer Service Agent – Adecco, Radial Call Center, Brunswick, Georgia – 2016

FANATICS client/ Sports Vertical. Customer Service Agent.

Handle all Fanatics customer calls in timely and efficient manner.

Inventory, placing orders, product research, shipping, order adjustments, and offering promotions for customer satisfaction and to increase sales.

Reships, Drop Ships, and Refund Requests.

Tracking packages and issuing lost package requests.

Sales of all Fanatics products and correct branding.

Y Reads Program Assistant Coordinator - YMCA-Dye Clay, Orange Park, Florida, 2014

Tutored struggling readers-K-3. (SIPPS Phonics Program).

Maintained communication with parents and staff.

Lead group reading comprehension discussions and activities.

Design coordination for Family night.

Assisted in volunteer recruitment.

Assistant Teacher-Childtime Learning Centers Fleming Island, Florida

2013- 2014

Supervision and leading of group activities for Volunteer Pre Kindergarten class.

Assistant Teacher (ranging from infants to age 12 that include various developmental delays )

Maintain attendance sheets, document accident/incident reports, and file with director.

Maintain positive and informative: parent, child, and staff relationships.

General duties: Sanitize/clean all areas in accordance to company policy.

Avon Independent Sales Representative Orange Park, Florida,


Set up product and catalog displays in local businesses.

Contact customers by phone and online.

Maintain current inventory, files, and invoices.

Kiosk Representative -Florida Career College Jacksonville, Florida,


Generated leads for admissions department.

Leads resulted in high rate of college applications.

Promoted college by in person interaction.

Engaged contact with general public.

Elizabeth A. Anderson-page 2 of 3.

Front Desk Receptionist and Classroom Assistant: Vacation Bible School Volunteer, Holy Family Catholic Church / Volunteer Jacksonville, Florida,


Supervision and management of front desk.

Relayed account of day to day schedule for parents and visitors.

Maintained sign in and out record sheets.

Supervised enter and exit for students and visitors. Worked with students in class: supervision and assistance.

Responsible for sales, cash exchange, and promotion of camp t-shirts.

Senior Staff Assistant, The Haskell Company Jacksonville, Florida


Grew strong relationships with vendors.

Follow up calls and planning events, scheduling, and conducting meetings (strong interpersonal skills, preparing presentations).

Resolved customer problems.

Inventory, shipping, invoices, and receiving.

Found new cost effective product solutions that met specific staff needs within budget.

Office support: computer, copier, fax, filing, literature, and document processing.

Hospital Volunteer, Saint Mary’s Hospital Leonardtown, Maryland


Greeted patients and visitors, senior care (communicating with verbal and non verbal patients, feeding and aiding in wheel chair transportation)

Answered patient and visitors questions.

Directed families by phone and in person.

Filed documents and physician’s mail.

Organized and distributed mail.

Effectively communicated with patients, families and healthcare team .


Associates of Science Degree in Interior Design 1995, Florida Community College at Jacksonville (Deans List and Phi Theta Kappa)

40-Hour Child Care Certified, (Florida), 8-20-12 /CEU- Emergent Literacy for VPK.

CEU Completion: “Emergent Literacy for Volunteer Pre Kindergarten”

Pediatric and Adult - First Aid, CPR, and AED certified by American Heart Association. issue date 08/19/2014.

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