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Customer Service Representative

Location:
Brampton, Ontario, Canada
Posted:
February 08, 2018

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Resume:

PRIYANKA PANDHER

* ****** *****

Brampton

ON L6R1J2

647-***-****

ac4d2q@r.postjobfree.com

PROFESSIONAL SUMMARY

An organized and creative professional with sales and marketing skills and a desire to leans more.

Want to become a part of the best company and to make significant contributions that will lead to company profitability and personal career growth.

Analytical and strategic marketing planner with excellent problem solving skills.

Efficient, disciplined and always willing to go the extra mile for on-time content delivery.

SKILLS

Creative and innovative

Strategic sales and marketing and enthusiastic

Persuasive & Critical thinker

Teamwork

Leadership

Marketing events planning

Confident public speaker

Multilingual - Advanced in English, Punjabi, Hindi

Email and direct response marketing

High communicating and presentation skills

Public and media relations

Revenue generating techniques

Creating promotional materials

Motivated and detail-oriented

Switchboard usage

Licensing and Dealing with Service Ontario directly

WORK EXPERIENCE

Office Receptionist (Part-time)

Dixie Mitsubishi, Mississauga

(Jan, 2018- Current)

Using REYNOLDS/ERA ACCESS software to enter New/Used cars into the dealership database.

Using 180 software to enter client information along with car details and creating internal PO for Service/Sales Department.

Faxing etching sheets to FCPP (First Canadian Protection Plans) for new cars and etching keys to peg them on the board.

Adding Dealer Trade Incoming Vehicles to the vehicle database (180 & Reynolds) and to the Garage Register (Used or New) accordingly.

Adding information including if customer paid by Cash, Cheque and receipts into the Receipt book and putting the in safe.

Licensing Cars (New or Used) for customers, Mitsubishi Dealership and Head office and dealing directly with Service Ontario.

Answering, Screening and Directing calls to the specific departments.

Marketing Coordinator/ Office Administration (Full-time)

Global Aerospace Corporation, Mississauga

(Jan, 2016 to Oct, 2017)

Using SAGE (ACT) software to grab client information and exporting them into Microsoft Excel.

Created POTENTIAL LEADS for the company by cold calling big airlines and increased the company’s Revenue by 15%

Exporting reports and Purchase Orders from QUANTUM MANAGEMENT PROGRAM used to store all the incoming and outgoing parts and their prices along with invoices.

Creating various SERVICE LEVEL AGREEMENT’S (SLA)

Filing ONTARIO CHAMBER OF COMMERCE (OCC) Funding Applications

Managing TRADESHOWS, booking venues and ordering marketing materials

Using ILS (INVENTORY LOCATOR SERVICE) to find aircraft parts information, competitor companies, price of pats etc.

Creating CAPABILITY LISTS for different aircraft types.

Assisting the marketing manager and supporting the sales team with promotional activities.

Act as spokesperson for an organization and answer written and oral inquiries

Team Manager

Sales & Marketing Company, Mississauga

(Nov, 2015 to Jan, 2016)

Teach my team how to overcome their weaknesses and negativity.

Develop a strategy to achieve goals.

Face-to-face presentations for different programs.

Created benefit-oriented sales presentations.

Customer Service Representative

Tim Horton's, Canada

(Feb, 2015 to June, 2015)

Greeted customers in a timely fashion while quickly determining their needs.

Responded to customer queries regarding menu items and billing

Referred unresolved customer grievances to designated departments for further investigation.

Entered data promptly and efficiently with a 99% accuracy rate.

Customer Service Representative

A&W Burgers, Canada

(Oct, 2014 to Feb, 2015)

Worked as an excellent and multi-tasking team member

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Provide timely and courteous food and beverage services

Built long-term customer relationships and advised customers on purchases and promotions.

Operated a POS system to itemize and complete an average of 500 customer purchases

Sales and Customer Service Representative

CD's Store, Canada

(May, 2014 to Nov, 2014)

Sold Cd's using excellent marketing skills.

Identified and qualified customer needs as well as developed sales strategies

Processed cash and credit payments rapidly and accurately

Responded to all customer inquiries thoroughly and professionally

EDUCATION

Sheridan Institute of Technology and Advanced learning

Diploma: Business Administration-Marketing

Brampton, ON

Executive assistant- Sheridan International Student Association (SISA)

TECHNOLOGY

Software: SAGE (ACT), Quantum Management System, ILS system, Adobe Photoshop, Adobe Dreamweaver, Adobe InDesign, MS office (Word, Excel, PowerPoint, Outlook)

Web: Google Ad Words, Blogs, Search optimization



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