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Technical Support Management

Location:
Johannesburg, GP, South Africa
Posted:
February 06, 2018

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Tiffany-Anne Milton

Personal Profile

TITLE Miss

SURNAME Milton

FIRST NAMES Tiffany-Anne

DATE OF BIRTH 1997-08-30

IDENTITY NUMBER 970-***-**** 087

NATIONALITY South African

SEX Female

MARITAL STATUS Single

DEPENDENTS None

LANGUAGES English/Afrikaans

SIBLINGS Two

HOBBIES Jogging, Dancing, Team Activity and Reading

PHYSICAL ADDRESS 6 Hangklip street Claremont

Johannesburg

Secondary Education

MATRIC DIPLOMA 2015 ROOSEVELT HIGH SCHOOL

-English Home language

-Afrikaans First Additional language

-Mathematical Literacy

-Life Orientation

-Business Studies

-Computer Application Technology

-History

Tertiary qualifications

Torque-IT (learnership)

NQF Level 4 technical support May 2016- April 2017

-ComTIA A+ part 1 and 2

-Fundamentals

-Business etiquette

-CompTIA networking+

-Life skills

-MS word

-MS excel

-MS powerpoint

Work Experience

All For practical of learnership :

Compuclinic: September 2016- January 2017

: Milan Dyal

082-***-****

Tech360SA : Febuary 2017-April 2017 :Chad Ransby - 082 990 716

KEY PERFORMANCE INDICATORS

Quality

Service Level

Productivity

KEY PERFORMANCE AREA’S

New Support Tickets/Resolved Support Tickets

Average Response Time

Average Wait Time

Average Resolution Time

Customer Satisfaction

Core Competencies

Analyzing

Learning & Researching

Planning & Organizing

Delivering Results and Meeting Customer Expectations

Achieving Personal Work Goals and Objectives

Applying Expertise and Technology

MULTI CHOICE TRAINING PROGRAM – 6 WEEKS

International Standards

Learn the international standard clause by clause in the introductory courses. Advanced courses take a deeper look at the application of the standard. Industry-specific courses tie in application to your every day work

Accreditation Processes

From application to annual review, learn more about each step in the accreditation process.

Quality Management Systems Processes

Learn more about quality management processes such as management review and root cause analysis with our expert

instructor.

Technical Tools

Master technical skills such as measurement uncertainty and risk reduction. Trouble shooting techniques.Explora packages etc

Soft Skills

Quality in your organization can be enhanced by improving employees' soft skills.

Communication.

Ability to Work Under Pressure.

Decision Making.

Time Management.

Self-motivation.

Conflict Resolution.

Leadership.

Adaptability.

Tracks

Training Track program. This program is designed to pair classes of a progressive nature that enhance the learner's experience and minimizes costs.

Reference

1. Mr De Wet - Roosevelt HS - Principal 011-***-****

2. Bishop Freddy Edwards - 011-***-****

3. Mpunu Mokgatle – Torque-IT - 082-***-****

4. Milan Dyal – Compuclinic – 082-***-****

5. Chad Ransby – Tech360SA- 082-***-****

Skills and abilities

People management skills

Strategic Thinking

Creative thinking skills

Quick learning skills

Effective study skills

Analytical Skills

General

Very open minded individual who is willing to learn.

Friendly, loving and respects life

•My motivation for applying for an opportunity in this excellent self-development company

•I was immediately convinced, when read the careers opportunity that starting career at is the chance of a lifetime to fulfil my objective of developing myself as a prospective business leader.

•In terms of interpersonal communication, I am responsive to my team

•And eager to help whenever possible. am good at team work, able to

•Consider and analyse different opinions, and take the lead when necessary. I am good at persuading others by creating relationships based on mutual trust and understanding as a student I have no work experience. However, I participated in a great range of social activities. During those activities [ sometimes lead teams and was all the time part of a team. Taking part in extra-curricular activities provided me with invaluable organizational, internal communication and leadership skills I know that companies seeks only the brightest and most creative applicants for the job. I also know that I have the ability it takes to perform the job effectively, and that I am excited about the idea of working for a dynamic, internationally recognized company.

I look forward to hearing from you.

Yours faithfully

Miss Tiffany-Anne Milton

061-***-****



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