Resume

Sign in

Corporate Director

Location:
Kuwait City, Al Asimah Governate, Kuwait
Posted:
April 16, 2018

Contact this candidate

Resume:

PPIIEERRRREE EE.. FFAARREESS CCUURRRRIICCUULLUUMM VVIITTAAEE

*/*/**** **** * of 5

Born on the 8th of August 1979, Forbach-Moselle, France. Holding a French citizenship. Married to a Russian citizen. Number of Dependents: 1 boy born on Wed. 20 March 2013 Objectives: Interested in a stable senior management or corporate role, while pursuing exposure to the challenges of hotels, retail, commercial real estate, government institutions, FMCGs, wine & spirits, project development, consulting or recruitment thus leveraging my professional knowledge, experience and career advancement.

Work Experience:

April 2016 –

Present

International Trade Holdings Company K.S.C., Kuwait City, Kuwait http://www.ithc.com.kw

Corporate Director - Food & Beverage

Entirely responsible for the achievement of the whole financial, operational, service-oriented, safety and business goals for the food and beverage growth and strategy of the group, both in the Middle East and Asia.

Actively support and assist in the expansion and diversification of the business entities (retail chains http://irtrading.co/index.html#) and properties (hotels) located locally and internationally.

Develop relevant and contemporary suitable F&B concepts regionally by creating value for the owner, advise ownership regarding suitable brand partners and new store locations based on market reviews and opportunities.

Perform regular on-site inspections and audits for evaluation, training, recommendation and support.

Report to both the Vice President – Hospitality and Chairman/President. Length of Service:

2 years and 1 month

February 2014 –

February 2016

Radisson Blu, Batumi, Georgia

http://www.radissonblu.com/hotel-batumi

168 guestrooms + 4 F&B outlets + In-Room Dining

Hotel General Manager

Fully responsible of all aspects of the property’s general management and leadership.

Reported to the District Director in Ukraine, the hotel’s Owners and the Area Support Office in Moscow.

Managed a team of 125 people.

Successfully completed the General Manager Certification Programme (GMCP) and the Pro Active Leadership for General Managers.

2014 Key Performance Indicators

Year-end total revenue deviation above budget by +2.3% and above last year by +8.7%. Exceeded total GOP% performance budget of 32.5% by +3.8% and above last year by +3.7%. Met all guest satisfaction targets with a Medallia score of 69.4 above last year by +2.9 and above the company’s benchmark by +17.47.

Positively surpassed last year’s Climate Analysis 2013 employee satisfaction survey results of 94% by +1.7% and above the company’s benchmark by +8.2%.

2015 Key Performance Indicators

Year-end total revenue deviation above last year by +0.3%. Exceeded total GOP% performance budget of 37.2% by +4.8% and above last year by +5.7%. Met all guest satisfaction targets with a Medallia score of 79.8 above last year by +10.4 and above the company’s benchmark by +28.05.

Positively surpassed last year’s Climate Analysis 2014 employee satisfaction survey results of 95.6% by +0.9% and above the company’s benchmark by +9.0%. Improved the hotel’s Quality Performance Review on the company’s brand standards mystery audit scores to 92.2% above last audit visit in 2013 by +0.6%.

Awards

The Radisson Blu Hotel, Batumi was named as Georgia’s Best Sea Accommodation 2015 at Welcome to Georgia National Tourism Awards 2015 ceremony on November 20 in Tbilisi. http://awards-tourism.com/?page_id=16684

http://gobatumi.com/en/about-us/media-centre/news/georgian-national-tourism-award/366 http://georgiatoday.ge/news/2251/Radisson-Blu-Hotels-Win-National-Tourism-Awards The Radisson Blu Hotel, Batumi was named as Georgia's Leading Hotel 2015 at World Travel Awards 2015 Europe ceremony on 05 September in Sardinia, Italy: http://www.worldtravelawards.com/award-georgias-leading-hotel-2015 Current Address Permanent Address

P.O. Box 713

Safat 13008

Kuwait City, Kuwait

Mobile: +965-**-****-**

E-Mail: ac45dy@r.postjobfree.com

Antelias

Abillama St., Acacia Bldg.

P.O. Box 16 7128

Achrafieh 1100-2180

Beirut, Lebanon

Mobile: +961-**-***-***

Skype: pierre.fares.79

E-Mail: ac45dy@r.postjobfree.com

PPIIEERRRREE EE.. FFAARREESS CCUURRRRIICCUULLUUMM VVIITTAAEE 4/8/2018 Page 2 of 5

The Radisson Blu Hotel, Batumi was named as Georgia's Leading Hotel 2014 at World Travel Awards 2014 Europe ceremony on 02 August in Athens, Greece: http://www.worldtravelawards.com/award-georgias-leading-hotel-2014 http://www.georgiatoday.ge/article_details.php?id=12580 http://gobatumi.com/ge/world-travel-awards-2014-nominates-radisson-blu-batumi/418 http://ghn.ge/news-113672.html

http://news.boom.ge/geo/11/20140827/3520614/

A member of the Advisory Board in the Department of Tourism & Resorts of Adjara, Georgia. The advisory board plays a leading role in representing most private sectors in working with the Government in various tourism issues, with a special focus on positioning Batumi as a destination locally and internationally.

Length of Service:

1 year and 8 months

August 2013 –

January 2014

Meritus Shantou, Shantou, Guangdong Province, China http://www.meritushotels.com/en

318 guestrooms + 5 F&B outlets + In-Room Dining

Executive Assistant Manager (EAM)

Reported to Meritus Hotels & Resorts Corporate Office & General Manager.

Managed the entire hotel's operation and acting General Manager in the absence of the GM.

Banquet operations with 3 interconnecting ballrooms that accommodate up to 800 guests and 5 function rooms.

Managed a team of 370 people.

June 2012 –

July 2013

Meritus Surabaya City Centre, Surabaya, East Java, Indonesia http://www.meritushotels.com/en

300 guestrooms + 6 F&B outlets + In-Room Dining

Executive Assistant Manager (EAM – Pre-Opening & Opening Team)

Reported to Meritus Hotels & Resorts Corporate Office & Hotel Owners.

Managed the entire hotel's operations/departments as acting Hotel Manager.

Spearheaded the pre-opening and opening phases of the overall operations.

Banquet operations with 2 interconnecting ballrooms that accommodate up to 1000 guests and 10 function rooms

Managed a team of 350 people

Length of Service:

1 year

July 2011 –

June 2012

Hilton Guangzhou Tianhe, Guangzhou, China

http://www.hiltonworldwide.com/

504 guestrooms

Food & Beverage Manager (Pre-Opening & Opening Team)

Reported to the General Manager.

Spearheaded the overall pre-opening and opening phases of the F&B division.

Overseen 8 F&B outlets + In-Room Dining.

Overlooked Banquet operations with 1 spacious pillarless Grand Ballroom that accommodates up to 400 guests, 2 meeting rooms up to 250 guests together and 1 meeting room for 150 guests for sit-down dinner as well as 9 well-appointed meeting rooms.

Managed a team of 150 people.

Length of Service:

1 year and 4 months

January 2010 –

April 2011

InterContinental Abu Soma Resort, Hurghada, Red Sea, Egypt http://www.abusomaredsea.com/ ; http://www.ichotelsgroup.com/ 445 guestrooms

Director of Food & Beverage

Reported directly to the General Manager.

Overseen 10 F&B outlets.

Overlooked Banquet operations with 3 meeting rooms, one ballroom accommodating up to 400 guests, and Abu Soma Tent for up to 1,000 guests.

Managed a team of 250 people (F&B Service Team, Culinary & Stewarding) Length of Service:

1 year

October 2008 –

September 2009

Mandarin Oriental, Kuala Lumpur, Malaysia

http://www.mandarinoriental.com

643 guestrooms

Food & Beverage Manager

Reported directly to the EAM in charge of F&B.

Overseen 7 F&B outlets + In-Room Dining.

Planned, developed and launched two additional new F&B entertainment and food outlets

“Sultan Lounge” the hotel’s first lounge and bar nightspot and “Pacifica” a stylish fine dining seafood restaurant. (Pre Opening & Opening Team)

http://www.thestar.com.my/Story.aspx?file=%2F2009%2F1%2F2%2Fcentral%2F2877034&sec=cen tral

Overlooked Banquet operations with 2 ballrooms + 16 meeting rooms. The Grand Ballroom accommodates up to 2,400 guests and the Diamond Ballroom accommodates 450 guests.

IMS/ISO/HACCP trained and certified.

Managed a team of 350 people (F&B Service Team & Stewarding). PPIIEERRRREE EE.. FFAARREESS CCUURRRRIICCUULLUUMM VVIITTAAEE 4/8/2018 Page 3 of 5

Length of Service:

1 year and 10 months

January 2007 –

October 2008

ROSEWOOD Corniche, Jeddah, Kingdom Of Saudi Arabia http://www.rosewoodhotels.com

127 guestrooms

Assistant Food & Beverage Manager (Pre-Opening & Opening Team)

Spearheaded the overall pre-opening and opening phases of the F&B division.

Overseen 7 F&B outlets + In-Room Dining + 8 meeting rooms.

Reported directly to the Director of Food & Beverage.

Managed a team of 130 people (F&B Service Team, Stewarding & Kitchen). Length of Service:

9 months

May 2006 –

January 2007

Quintessentially

http://www.quintessentially.com/

Pre-Opening Team (Temporary Side Project)

Assisted in setting up a Quintessentially franchise in Beirut, Lebanon for the Levant region with a personal business contact. Quintessentially is a private members' club with a 24-hour global concierge service with offices in almost every major destination and thousands of suppliers worldwide. My contribution included networking with vendors and potential business partners. In addition, I was also involved in comprehensive market research and business strategy planning for the set up of the company.

Length of Service:

6 months

October 2005 –

March 2006

The Sukhothai, A Beaufort Hotel, Bangkok, Thailand One of The Leading Hotels of the World®

http://www.sukhothai.com

218 guestrooms - 7 F&B outlets

Restaurant Manager, Colonnade & Zuk Bar (Re-Opening & Opening Team) Colonnade – A Luxury All Day Dining Venue + Zuk Bar Seating Capacity: 128 pax + Private Dining Room for 24 pax + 80 pax (bar) / Staffing: 31

Lead the re-opening and re-launching of both outlets after undergoing renovations.

Established all staff F&B trainings, SOPs, JDs, Organizational Charts, Menu Designs, Plating Guides, F&B tastings, Staffing/Hiring, Service/Hostess Station Designs, Floor Plan/Seating Layouts, HOEs, Table Setting/Tabletops, Uniforms, Entertainment, Lighting/Atmosphere, Media Releases/Promotional Collaterals

Reported to E.A.M. Food & Beverage and General Manager. Length of Service:

1 year and 4 months

June 2005 –

October 2005

Raffles Hotel (1886) Ltd., Singapore

http://www.raffles.com / http://www.raffleshotel.com 14 F&B outlets

Restaurant Manager, Bar & Billiard Room

Seating Capacity: 250 pax / Staffing: 38 employees The Bar & Billiard Room was also being divided into four separate rooms and used as an elegant venue for Catering & Banqueting events such as conferences, exhibitions, weddings, lunches, small concerts and seminars. It has full stage conveniences for music, and offers audiovisual facilities.

Exceeded highest record percentages of profitability, through an increase in top line and a decrease in labor cost and produced an influx in business volume.

Planned Revenues, Budgets and Forecasts with an emphasis on sales, covers and payroll.

Have sound financial knowledge of Profit and Loss statements. July 2004 -

May 2005

Manager, Room Service

103 Suites + The Pool Bar + 2 formal Corporate Boardrooms / 12 employees

Maximized a historical revenue/profit including the Minibar.

Ascertained continuous operational training needs as a team leader and builder.

Upheld a personalized service for residents and positive customer satisfaction results.

Prepared monthly and yearly Forecasts and Budget sales, covers and payroll costs.

Developed yearly departmental business plans/goals through a highly structured Competitor’s Analysis, SWOT Analysis and Marketing Plan.

Length of Service:

1 year and 10 months

September 2003 -

June 2004

The Ritz-Carlton, Dubai, United Arab Emirates http://www.ritzcarlton.com/resorts/dubai/

138 guestrooms - 6 F&B outlets

Assistant Restaurant Manager, The Gulf Pavilion / Amaseena

(Pre-Opening & Opening team)

The Gulf Pavilion - Open Air Poolside Restaurant Amaseena® - Tented Bedouin Village 80 pax + Gardens + Beach / 12 employees 100 pax / 16 employees

In charge of the profit and loss of the total operation.

Played a leading role in opening and establishing the entire concept and operation.

Reported to Director of F&B.

PPIIEERRRREE EE.. FFAARREESS CCUURRRRIICCUULLUUMM VVIITTAAEE 4/8/2018 Page 4 of 5

V.I.P. Guest Services

Developed a successful program providing enhanced personalized stay and services to the G.C.C. guests, especially among the Royal families with use of advanced projection techniques. August 2002 -

August 2003

Supervisor, The Lobby Lounge & Bar

The lobby Lounge The Library Bar and Cigar Room

112 pax / 14 employees 42 pax / 4 employees

Lead the management of the Lobby Lounge, The Library Bar and Cigar Room.

Exceeded profit expectations to date for year 2002/03. Reported to Director of Restaurants. Length of Service:

6 months

November 2001 -

May 2002

Campo Cevichee, “COROM S.A.L.”, Beirut, Lebanon

Floor Supervisor for Nuevo Latino Restaurant-Bar

(Pre-Opening & Opening Team) - 80 pax / 12 employees Length of Service:

3 months training program

June 2001 -

September 2001

The Ritz-Carlton, Kuala Lumpur, Malaysia

http://www.ritzcarlton.com/hotels/kuala_lumpur/

248 guestrooms - 4 F&B outlets

Front Office Trainee

Length of Service:

2 months training program

August 2000 -

September 2000

Phoenicia Inter-Continental, Beirut, Lebanon http://www.ichotelsgroup.com

Food & Beverage Trainee

Length of Service:

3 months training program

October 1998 -

December 1998

Savoy Comfort Hotel, “Choice Hotels International”, Beirut, Lebanon http://www.choicehotels.com

Trainee in Rooms Division, Food & Beverage, Accounting and Cost Control. Education: 1999 – 2002 Lebanese American University (L.A.U.), Beirut, Lebanon http://www.lau.edu.lb.com

Degree of Bachelor of Science (Business) with Honors, 2002 International Hospitality & Tourism Management

1995 – 1998 Grand Lycée Franco-Libanais, Beirut, Lebanon http://grandlyceebeyrouth.edu.lb

Diplôme du Baccalauréat Général en Sciences Economiques et Sociales, 1998 1989 – 1995 Saudi Arabian International School, Lycée Français, Riyadh, Saudi Arabia Diplôme National du Brevet, 1995

Certificates:

August 2015

August 2015

July 2015

June 2015

May 2015

February 2015

December 2014

November 2014

April 2014

Radisson Blu, Batumi, Georgia

Pro Active Leadership (for GMs & Area Functions), Kuwait City, Kuwait.

Information Security and Data Privacy Awareness - Online Course

Performance Management Process & Competency Based Interviewing Training (for GMs), Dubai, UAE.

Upselling Food & Drink, 9 guaranteed ways to make some money! – Online Course

Social Communication Training - Foundation Level – Online Course

Shane Talks - Personalised Development Plans – Online Course

General Manager Certification Programme (GMCP), Brussels, Belgium

Basic Revenue Management Principles – Online Course

Bribery Act e-learning Module – Online Course

Certificates of Attendance & Achievement

July 2012

Meritus Surabaya City Centre, Surabaya, Indonesia

The Meritus Difference

August 2011

September 2011

November 2011

January 2012

Hilton Tianhe, Guangzhou, China

A Fresh Outlook on Breakfast Buffet Merchandising - Online Course

Breakfast @ Hilton - Online Course

FCPA & Anti-Corruption Training – Online Course

Journey Ambassador Training – Online Course

The Virtual Buffet - Online Course

Information Security Training - Online Course

Hilton Complaint Handling - Online Course

Taleo Training for Hiring Managers - APAC - Online Course

Hilton HHonors 101 - Online Course

Certificates of Achievement

PPIIEERRRREE EE.. FFAARREESS CCUURRRRIICCUULLUUMM VVIITTAAEE 4/8/2018 Page 5 of 5

April 2009

March 2009

February 2009

January 2009

Mandarin Oriental, Kuala Lumpur, Malaysia

Understanding the ISO 22000:2005 on Food Safety Management Systems Overview of the Hazards Analysis & HACCP Plans.

Level 3 Award in Supervising Food Safety in Catering 500/5483/1.

Foundation Certificate in HACCP FCH.

Effective Management & Maintenance of the Integrated Management System for ISO 9001:2008 QMS, ISO 14001:2004 EMS, OHSAS 18001:2007 & MS 1722:2005 PART 1.

Managing Performance & Development Training for MOHG Certificates of Attendance & Achievement

February 2007

April 2007

ROSEWOOD Corniche, Jeddah, Kingdom Of Saudi Arabia

Fire safety – Fire Extinguisher Training

Rosewood Reception: New Employee Integration Program May 2005

February 2005

November 2004

October 2004

September 2004

Raffles Hotel (1886) Ltd., Singapore

TPMS Training (Total Performance Management System)

The 10th Annual Raffles Hotel Wine, Food & Arts Experience

Raffles International Enculturation

Fire Warden Training+ Appointment

Think On Your Feet®

“Presenting Your Ideas with Clarity, Brevity and ImpactTM.”

The Story of a New One Minute Manager® Training Program

FISH! Workshop - “Catch the Energy. Release the Potential.” January 2004

September 2003

March 2003

January 2003

Certificates of Attendance & Completion

The Ritz-Carlton, Dubai, United Arab Emirates

Leadership Orientation

Boecker Food Safety: The Basic Food Hygiene Training Course

Leadership Transformation Workshop

Departmental Trainer Program

Certificates of Achievement & Completion

May 2002

April 2002

Lebanese American University (L.A.U.), Beirut, Lebanon

Student Honor Society

Membership Certificate for the Academic Year 2001-2002

The Second Hospitality & Tourism Management Conference Tourism Recovery in the Wake of New Global Changes Certificate of Participation

March 2001 The First Hospitality & Tourism Management Conference Tourism Performance Strategy: A Leadership Approach Certificate of Participation

September 2000

Phoenicia Inter-Continental, Beirut, Lebanon

Customers Come First Workshop

Certificate of Training & Development

Languages: French & Arabic Mother Tongue

English Spoken, read and written fluently

Computer Skills: Microsoft Office, Outlook, Lotus Notes

Fidelio Front Office, Delphi, Opera, Micros HMS, POS (Pixel Point)

‘Respak’ Restaurant Reservations System, Check EAM, Check SCM.

TALEO for Hiring Managers System, ONQ Insider + Internet browsers Special Interests:

Conservatoire National Supérieur de Musique, Beirut, Lebanon Student in Percussion and Drums / Performed as drummer for several bands

Tennis, Ping-Pong, Soccer and weight-lifting enthusiast

Philatelist and coin collector

References:

Available upon request



Contact this candidate