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Project Manager Desktop Support

Woodside, New York, United States
April 12, 2018

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INFORMATION TECHNOLOGY, PRODUCT IMPLEMENTATION, ERP, COTS, SaaS, SDLC 41-15 52nd St, Apt. 2-B, Woodside, NY 11377 718-***-**** LinkedIn Project Manager, Director and Team Leader with extensive experience driving complex projects and efficiently managing processes and information systems. Proven expertise delivering IT, client and product services in corporate environments of various sizes. Keen ability to translate technical complexities into simple and effective language. Excellent track record of reducing cost while enhancing services and simplifying workflows. Progressive team building and resources management, application development and enhancements, systems and network design, infrastructure and desktop support, process reengineering and efficient streamlining. Extensive technical hands-on experience with deployments, migrations, integrations and interfacing of ERP, SaaP and COTS products with legacy systems. Well versed in numerous methodologies (SDLC, Lean, Agile, etc.), Regulatory Compliance, and Risk Management. Superior oral and written communication skills in English and Spanish. PROFESSIONAL EXPERIENCE

Global Implementation Manager – American Express, NY, NY 2016 – 2018 Managed all aspects of on-boarding clients to a suite of Global Commercial Payment Solutions.

● Designed, customized and executed complex global implementations involving several business units.

● Provided end-to-end project management, across internal and external stakeholders, ensuring stringent client specifications and requirements were met and timely delivered on targeted schedules.

● Customized secured data exchange configurations for a wide variety of business models and global markets.

● Managed and met client expectations, unanticipated contingencies and transitional workflows.

● Conducted client, project and milestone tracking utilizing internal case management and CRM applications.

● Adapted Lean Management methodology to drive internal processes streamlining and efficiency improvements.

● Developed and authored Standard Operating Procedures (SOPs) for resources training and development. Technology Consultant & Project Manager – Aponte Distributors, Inc., San Juan, PR 2012 - 2016 Spearheaded strategic planning, vendor, project timelines and deliverables management, as well as infrastructure technical support, hardware and SaaS model for a wholesale distributor's financial reporting and sales functions.

● Implemented Network and desktop upgrades.

● Executed CRM database development and integration.

● Carried out COTS recommendations, implementations and maintenance.

● Instituted Data Backups, Disaster Recovery and Business Continuity plans, drills and procedural protocols.

● Developed processes workflow documentation and training material. Sr. Principal Consultant & Project Manager - Keane, Inc. – Contracted to PFIZER, Inc. 2007 – 2012 Re-engineered, automated and streamlined the analysis, reconciliation and ETL processes to consolidate data for a Global Inventory Markup and Cost Accounting Profit Elimination in-house legacy system, yielding significant cost reductions in resources and delivery schedules.

● Designed and developed complex Data Warehouse solutions interfacing several databases. Efforts included schema structures, SQL code and stored procedures, ETL mappings, process scheduling, optimization, performance tuning, security and other administrative functions for MS-SQL, Oracle and DB2 platforms.

● Managed the infrastructure and help desk support for the consolidated Financial Reporting System.

● Provided Change Management, Security Administration and Ad Hoc Reporting functions for the client.

● Led the development and technical support teams to implement a COTS Enterprise Planning and Forecasting System.

● Implemented, administered and maintained sensitive regulatory controls and risk management protocols meeting all requirements expected by internal and external auditors.

● Reviewed and edited SOx and pertinent regulatory compliance documents.

● Devised, designed and implemented Disaster Recovery and Business Continuity plans, including live drills.

● Reorganized and managed a highly specialized technical SME team. PREVIOUS RELEVANT EXPERIENCE

As an Independent Consultant, I have directed, managed and delivered above and beyond expectations, while intimately and technically engaged, with a hands-on approach to the nuts and bolts of numerous projects across a wide range and variety of clients, industries, platforms and methodologies. ORIX CREDIT ALLIANCE, INC, Secaucus, NJ / ORIX USA, NY, NY – IT Director & CIO Directed the corporate IT function, managed its 25-35 member staff, and co-chaired the role of CIO (as a consultant) for eighteen months while the position faced vacancy. Principally instrumental in conceiving, planning, designing and presenting a visionary proposal to overhaul and redesign its IT mission, function and delivery to a 700+ user community in over a dozen nationwide locales. Challenges included implementing a Wide Area Network, email, internet access, sales force integration into existing legacy applications and database, Y2K remediation of core legacy systems, enhanced security and accountability, and measurable improvements to user support and problem resolution while reducing persistent downtime and operational cost.

● Advanced hardware and software to current state of the art functionality.

● Achieved system software and hardware normalization.

● Secured all systems by implementing a single User ID for all applications.

● Negotiated contracts with business partners to significantly reduce hardware and communication cost.

● Replaced Financial Reporting legacy system with a COTS solution, effectively streamlining monthly closings.

● Reorganized the IT department, streamlining problem resolution and user support.

● Opened external communications and new avenues to useful actionable information by implementing email and free access to the Internet. GESTETNER CORPORATION, Greenwich, CT - Project Manager/Acting IT Director Managed 4-6 person IT Department through the execution of a corporate merger project for a major Sales, Marketing, Distribution and Service organization.

● Conducted needs analysis, systems design, full project life cycle shift of telecommunications to frame relay, systems upgrades, security analysis, Y2K position assessment, disaster recovery, distribution and financial systems platform conversions.

● Negotiated contracts and procured all systems components.

● Managed technical support and all IT resources.

● Implemented desktop, LAN/WAN software and hardware upgrades. GREAT BRANDS OF EUROPE (EVIAN), Greenwich, CT - Project Manager/Systems Development

● Researched and analyzed available technology solutions as part of a team of IT professionals relied upon to extend recommendations for mission critical strategic decisions.

● Customized software suite and development of a Client/Server Sales and Financial Reporting System.

● Designed, developed and implemented cross-platform data extracting utilities. LIFETIME TELEVISION, Astoria, NY - Systems Manager

● Customized existing system to meet operational requirements by designing and coding in-house applications.

● Established operational schedules, restructured back-up procedures and implemented system security.

● Created data interfaces and conversions programs to provide data electronically.

● Installed, upgraded, maintained and supported corporate financial applications, including General Ledger, Accounts Payable and Fixed Assets.

● Managed a team responsible for the help desk, desktop support, deployment and maintenance. EDUCATION

BS, Mathematics and Computer Science, Tougaloo College, Tougaloo, MS Additional technical proficiencies provided upon request.

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