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IT Support

Los Angeles, California, United States
April 12, 2018

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Arya Vahanian

**** * ****** *** *** Angeles, CA *0046 (C) 424-***-****

IT Support Specialist


Detail-oriented IT Specialist motivated to drive projects from start to finish as part of a dynamic team. System & Network Administration knowledge, including installation & configuration of hardwares, softwares, and other physical components. Knowledge of Wireless networks & cloud computing. Work experience in Infrastructure Datacenters, Familiar with ticketing systems, Personable team player offering advanced technical knowledge and a can-do attitude. Proactive Customer support focused on cultivating positive and productive relationships both internally & externally excellent customer service, sales & product support abilities. Experienced in help desk & end-user support with 5 years providing rapid client-centered technical support expertise in identifying root causes. highly skilled at hardware assembly, replacement & software installation, upgrades, updates & troubleshooting and performance tweaks.

Professional Experience

IT SUPPORT SPECIALIST: Beverly Hills Robertson Medical Clinic (JULY 2017)

Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance.

Installed, Moved, Added, Changed and De-Installed (IMACD) consist of the following services.

200+ tier 1-3 tickets completed for 10+ companies; Remote/Onsite Travel Required) 99% Customer Satisfaction Response via Email/In-Person/Surveys Tasked with Tier 2/3 support for clients.

Installed client provided Devices with the base installation of the Operating System and core office products including unpacking, commissioning, and testing of the new equipment and handover to the end-user.

Maintained a safe, secure, and legal work environment.

Trained employees and develop personal growth opportunities.

Increased company savings by proactively addressing technical issues.

Reduced overall ticket completion time by effectively overseeing a daily report system.

Technical support for hardware, software, network, and telecommunications.

Responsible for software maintenance and support for staff of 10.

Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate.

Administered Macintosh OS X servers, workstations, and graphics printers

Configuration and support of Macintosh Desktops and laptops running OSx and windows

Resolved technical problems and software, hardware, IMACD, break fix issues

Extended technical support to users of Windows and Macintosh users after deployment.

DATA CENTER TECHNICIAN: Alborz (ISP) – Tehran, Iran (2012-2017)

Supported Server Department by installing physical servers, switches, and routers within Data Center cabinets, installed new CAT5/fiber cables. interconnected subsystems/connected systems to the LAN. (mainframe, SAN, blade server, LAN switches, WAN routers, VoIP servers and gateways, Firewalls and T1/PRI circuits).

Installed and connected 208v rack PDU systems to A/B-side power systems.

Ensured Data Center uptime time 24X7X365.

Organized, scheduled and performed equipment maintenance routines and operational tests, to ensure server up-time.

Monitored computers, network equipment, SAN/NAS storage, and other Data Center assets in a regulated ITIL environment.

Provided on-site physical and virtual support of technology infrastructure.

Scheduled and coordinated break/fix work by Sun, EMC and HP repair vendors.

Analyzed data from reports for reordering purposes and for unusual tool usage.

Built Cabinet/Relay Rack systems with supporting power systems and custom ladder tray.

Troubleshot, swapped, and repaired hardware including: power supplies, CPU's, hard disks etc.

Worked closely with data center management to determine workload and resource commitments within Colocation Data centers.

NETWORK ADMINISTRATOR: Alborz (ISP) – Tehran, Iran (2007-2012)

Maintained network equipment including Cisco switches, Cisco Routers and Cisco MDS.

Managed all aspects of WAN and LAN functionality, including physical and virtual environments.

Tested and maintained wireless networking equipment, AP's, WS5000, T2, T3 and CF cards functionality using open, 40, 128-bit encryption, WPA, WPA-PSK, and TKIP within an isolated environment.

Created various test plans for Wi-Fi, WiMAX, LTE, and cellular radios.

Configured network security using WPA-2, MAC Filtering and updating Local Security Policy for all workstations.

Performed administrative network operations including establishing and maintaining user accounts, data paths, passwords, e-mail accounts, Internet connectivity.

Reported directly to senior leadership on overall NOC performance.

Recommended and implemented process improvements.

Documented system issues and all team actions.

Wiring Experience, able to run network cables, terminate keystones, install patch panels, etc.

Installed network equipment inside racks and infrastructure equipment such as Switches, Routers and Firewalls.

Installed and configured access control, DVR/CCTV, and similar systems.

Developed and implemented new computing, networking and telecommunication technology.

Maintained and upgraded network hardware.

Managed monitoring, repairs, installation, and turn up of complex services to include

managed IT, Fiber optics, metro Ethernet, E1, and DSL based internet services.

END USER SUPPORT MANAGER: Alborz (ISP) – Tehran, Iran (2003-2007)

Resolved network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

Provided Tier1-Tier 3 support as needed according to support volumes and escalation processes.

Trained customers on how to effectively use satellite and wireless devices

Provided one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person.

Identified, diagnosed, and resolved the level one issues in computer hardware and software in mainframe systems such as laptops and PCs.

Provided exceptional customer service daily, including taking extra steps towards ensuring the end user is 100% satisfied.

Installed and upgraded hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.

Supported and assisted colleagues and worked with other support groups and vendors for solving level two issues.


Experience with Infrastructure Datacenters operations, Colocation Datacenters.

Experience with Amazon Cloud Services, AWS Administration and Functionality.

Experience with HP Servers.

Experience with HP, IBM & DELL PCs/Laptops.

Experience with Multifunction/All-in-One Printers: Xerox, Canon, Epson, Brother, etc.

Experience with ServiceNow ticketing system / ITSM tools.

Experience with Citrix, VMware Virtualization Softwares.

Experience in image processing.

Skills in Installation & Configuration of Net gear, TP-Link, D-Link, Asus, Motorola, Cisco, Palo Alto, Juniper Switches, Modems, Firewalls & Routers.

Ability to work independently with minimal supervision.

Proactive and able to react to changing priorities.

Well organized and flexible with the ability to multi-task.

Skills in networking & system administration.

Programming & scripting Skills.

Cisco Certified Network Associate (CCNA) Knowledge.

Outstanding customer service skills.

Email Softwares like Outlook & Gmail for business skills.

Microsoft Office 365 skills.

Operating systems administration skills: Microsoft Windows / Mac OS /iOS & Android.

Microsoft Active Directory, DNS, DHCP, TCP/IP Knowledge.




CCNA (2014)











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