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Customer Service Sales

Calgary, Alberta, Canada
April 10, 2018

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Professional Overview

Management, Finance and Accounts Payable/Receivable person responsible for multi million dollar budgets and projects. Organize work flow and create systems that are efficient and streamlined. Tackle projects logistically. Excellent Customer Service person who manages customer relationships professionally. Would be interested in a position where I have the opportunity to do more of the above.


ØStrong background in management, finance, administration and customer service

ØProficiency in logistics, streamlined work flow and team management

ØAdvanced Skill Set in Microsoft Word, Excel, PowerPoint, SQL Pro, Outlook

Professional Experience

Mar 2017 – Present Store Manager, Bow Valley Square

Morning Sun Health Foods, Calgary, AB

ØCreated a streamlined process for creating customer loyalty, increasing personal and store sales consistently month to month

ØGained customer confidence while increasing sales by $11,000 in one month

ØSuccessfully got my sales staff on board with company and store objectives

Jan 2016 – April 2016 Administration Clerk

Yellowhead Road and Bridge (YRB) Kootenay, Nelson, BC

ØEfficiently created systems where the Management knew at a glance which contracts were outstanding

ØCreated a system for audit showing when customers were invoiced

2014 – September 2016 Relief Courier Driver

Dynamex Courier Company, Castlegar, BC

ØPut the courier run on a spreadsheet so the Driver would be able to easier train a relief driver

ØWhen the Driver returned to his Run after two years, all his customers were still there, plus a few more

2009 – 2010 Manager

Community Vision, Metro Vancouver, BC

ØManaged and ran the largest-budget, individual Foster Care home in B.C., its facilities and its staff which resulted in improved overall care of the client

ØFocused on team building, training, systems implementation and improving communications, which strengthened relationships with everyone involved outside the home

2007 – 2009 Sales Representative

Tile and Stone Factory Outlet, Burnaby, BC

ØWalked each customer through the design options and put together a comprehensive package ranging from either an entire house or a particular room resulting in overall higher sales volume

ØCoordinated successfully with suppliers, contractors and customers including: selecting, ordering, picking up and delivery of products resulting in strong relationships and repeat customers

ØSuccessfully showcased products at annual BC Place Trade Shows

2006 – 2008 Business Development Representative

Primerica Financial Services, Metro Vancouver, BC

ØBuilt and trained a financial team proficient in helping equip individuals and families to plan their financial future

ØIncreased personal sales targets monthly by 20%

2001 – 2006 Renewal Coordinator, Group Insurance

RBC Insurance, Vancouver, BC

ØWorked with Head Office in creating efficient Work Flow Systems, coordinating between Customers, Brokers and Staff which resulted in a position being eliminated

ØDeveloped a streamlined efficient renewal process that was implemented across Canada

1991 – 2001 Administrator, Commercial Loans, Accounting and Mortgages

HSBC Bank of Canada, Vancouver, BC

ØResponsible for the Commercial Business Customer Administration Liaison and Training of new hires

ØSuccessfully passed all audits including document control with high ratings

ØDeveloped the “new hire” training program

Education and Professional Development

1991 – 2001 Graduate, Associate Institute of Canadian Bankers

Institute of Canadian Bankers Business Program, SFU & Correspondence

Leadership Training for Managers

Dale Carnegie

1983-1988 Undergraduate Degree, Bachelor of Arts

Trinity Western University, Langley, BC

University of Victoria

Volunteer Work Experience

Whatshan Lake Retreat Centre volunteer and board member (2016)

Emergency Social Services (ESS) volunteer

Expo 86 and 88 Pavilion Hostess, Guide

Women’s recovery house programs volunteer and board member

Special Olympics volunteer, program coordinator and board member

Children’s Education and Club programs


Business Courses SFU

Dangerous Goods Certificate

Food Safe 1

ESS Training Certificate

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