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Manager Program

Vienna, Virginia, 22180, United States
April 09, 2018

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Scrum Master (CSM) certified; PMI-ACP Program Manager with 13+ years of experience in diverse industries including government contracting, state and local government, mortgage, payroll services, and technology. I have commanding knowledge in ERP HR applications that include payroll, Time and Leave, Benefits Enrolment, Onboarding amongst others. I have also worked with different Financial ERP applications.

Areas of Expertise:

-Coordinating multiple implementations in a fast-paced environment

-Finding solutions for clients from small companies to enterprise-wide state and local governments

-Managing resources, budgets, and client expectations throughout the project lifecycle

-Supervising teams and resolving conflict, both internal and external

-Excellent presentation and interpersonal skills at all levels of an organization

-Knowledge and expertise in various Project Management methodologies including the Rational Unified Process, Scrum/Agile, and Waterfall models

Professional Experience

CGI Inc., Fairfax VA 2015 -2018

Functional Manager for Advantage HRM State of Michigan

-Managed a successful go-live of the HRM suite for the State of MI using Agile methodology. Utilized techniques like T-shirt sizing, daily scrums, paired programming and co-location (using conference calls) during this implementation.

-Led a team of twenty analysts and developers to create functional designs and test scripts.

-Managed reviews sessions to ensure these documents were completed within the given time frame.

-Maintained a status spreadsheet with the status of completion and error log to track resolution.

-Created and sent reports every day to management to review.

-Developed innovative ways to complete deadlines when they were slipping. Held status calls twice a day based on a 24x7 outsourcing model.

-After live launch, led a team of ten developers and functional members to get defects resolved.

-Worked with Confluence. Maintained a daily defect list that was accessible to the entire team.

Functional Manager for Monterey County

-Managed a team of functional and technical resources for the Monterey County HRM 3.10.02 release implementation.

-Drafted concept papers and assisted the team in drafting functional designs and test scripts.

-Ran weekly meetings with the on-site team and the client to address any questions/clarifications

-Managed a list of defects with hard deadlines that was updated daily and presented to the client and the on-site team. This list translated to an internal list on confluence that the team maintained which outlined the issues, comments, ETAs etc.

3.11.2 Functional Manager

-Managed Benefits Enrollment; ESS; Travel; Time & Leave portions of the application, among others

-Performed analysis on defects that were resolved for custom projects and added them to the baseline list of items that were required for internal releases.

-Assigned defects to the team and reviewed the retests for the different patch set releases.

Other Responsibilities at CGI

-Created LOEs for clients and internal projects.

-Conducted performance reviews for the team and set expectations and goals for the next year.

-Maintained project plans and matched actuals based on time entered by the team.

Pleasant Valley Business Solutions (PVBS), Reston VA 2012 - 2015

Program Manager

-Managed a team of five implementing Microsoft Dynamics NAV for Government Contractors

-Ensured compliance with Federal Acquisition Regulations (FAR) and Defense Contract Audit Agency (DCAA) regulations.

-Demonstrated outstanding leadership and project management skills, consistently scoring high marks in customer satisfaction feedback.

-Successfully managed 21 implementations totaling over $4 million over the span of approximately three years, with the majority of implementations under or at budget.

-Closely managed budgets for clients and successfully obtained budget extensions when necessary to account for additional project scope.

-Led weekly team status meetings with clients and provided Budget vs. Actuals reports, timesheet details reports, weekly issue lists, Project Status Reports, and minutes outlining action items.

-Mitigated risk by anticipating obstacles and relaying them to the client with detailed documentation and potential solutions.

-Managed weekly utilization and scheduling for the team and ensured maximum billable time.

-Pioneered innovative team building and cross functional project management techniques to expedite workflow, simplify processes, and reduce operating costs.

-Drafted IT documentation such as Installation Checklists and Architecture Diagrams.

-Assisted the IT team when required by verifying server architecture setup prior to the start of the implementation, applying patches and assisting clients with technical issues.

-Extensively used SharePoint to manage tasks, issues, risks and change requests; used SharePoint designer to create workflows and send automatic notifications to the team.

-Led sessions between management and executive leadership outlining issues faced by the organization which led to updated policies, procedures, and new initiatives. Drafted documents outlining task management tools for risk and issue management.

-Presented a communications plan to the executive leadership team of PVBS and assisted in rolling it out to the organization.

CGI Inc., Fairfax VA 2006 - 2012

Functional Lead for the WV Oasis Advantage HRM/ Kronos/ Meridian implementation, 2012

-Led gap sessions covering benefits, payroll, position control, personnel administration, employee relations and performance with the client for four weeks with over 35 State employees and CGI staff.

-Conducted a gap session with the client and Kronos for time and leave with approximately 40 individuals comprising State representatives, Kronos and CGI.

-Assimilated information from the gap sessions, updated BAFO requirements, and created Deliverable Expectation Documents.

-Led the effort in prototyping for Benefits Administration.

Functional Lead - 3.10 Release New Development Advantage HRM, 2011

-Added new functionality to the new mobile MSS application. Responsible for the logic and UI for the employee scheduling that allows the manager to approve time and leave for employees.

-Led the automation test suite roll out. Provided training for the entire onshore and offshore functional team to migrate to the automation testing model.

-Added complex functionality to the existing system for ESS, MSS, and HRM.

-Responsible for reviewing concepts, functional designs and system test scripts

-Managed execution of test scripts by holding daily status calls and monitoring defect statuses

-Assisted junior team members functionally as well as procedurally

Functional Lead/Release Manager for minor release 3.9 for Advantage HRM, 2009 - 2011

-Led an initiative to clear out a defects backlog. Responsible for reviewing the system tests performed by onshore and offshore analysts. Assisted in testing complex defects when required.

-Assisted in managing a minor release that contained approximately 2000 defects. The patch resulted in a 99% success ratio for the release.

-Monitored the three regression cycles by holding daily status calls with the regression team.

-Involved in the resource allocation process for all phases of the Advantage 3.9 release.

-Served as SME for deductions/benefits processing, ESS, security/workflow, payroll processing, integration, recruiting and staffing and retirement systems.

-Managed the Defect Request queue for client-reported issues through twice-weekly status reports to members and emails and phone follow up. Managed weekly client defect patches.

-Created weekly metrics for 3.9 release using trend charts.

Release Manager for fix pack release for Advantage HRM, 2008 - 2009

-Managed a fix pack release with approximately 300 defects. All the defects were resolved, tested and patched into the release. This resulted in a 100% success ratio for the release.

-Monitored progress of the team by gathering metrics and holding daily status calls.

-Monitored the progress of a round of regression testing by having daily status calls with the team and obtaining daily status updates on percentage completion of regression scripts.

Business Analyst for LA County – Advantage HRM, 2007 - 2008

-Responsible for writing concepts, functional designs and system test scripts for functional areas such as FLSA, leave, position control and time and labor.

-Assisted LA County during various stages of UAT to test new functionality and raise defects.

Business Analyst for NY DOE-OTPS Business Analyst – Advantage Financial, 2006 - 2007

-Responsible for writing Detail Designs from Approach Papers, translating them into System Test Scripts and participating in reviews, walkthroughs and meetings for these documents.

-Led the effort in successful shakedown testing for the release, regression testing and the creation and execution of Unit Test Cases.

Freddie Mac, McLean, VA 2005 - 2006

Business Analyst - Amortization Redesign team

-Responsible for capturing functional requirements, creating business requirement documents and Application Use Cases that provide scope for the technical team.

-Facilitated a successful interface between the users and the different teams.

-Responsible for the UAT and SIT.

-Wrote SQL queries to test the integrity of the database in the data warehouse.

-Participated in Design walk-through with SMEs to baseline the business architecture.

ADP, Roseland NJ 2004

Quality Assurance Analyst: Welcome Center Design team

-Responsible for the analysis of Business and User requirements and the subsequent creation of test plans, test specifications and test procedures for various testing efforts.

-Responsible for the creation of a tutorial to explain the process of starting a test plan, scripting it and saving it in version control once it was done.

-Successfully managed three regression cycles, each with a new build of the application.

Certifications & Education

Certified Scrum Master (CSM) - 2015, Agile Certified Practitioner (PMI-ACP) - 2015, Project Management Professional (PMP) – In progress, Salesforce Administrator – In progress

M.S. Computer Engineering – State University of NY – Binghamton – May 2003

B.S. Electrical Engineering – Mumbai University, Mumbai India – May 2000

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