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Project Manager Management

Lake in the Hills, Illinois, United States
January 09, 2018

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Major ** years IT Infrastructure Project Management in business support services over five-

Qualifications: state Midwest region, budgets ranging from $250 thousand - $220 million.

Three years Customer Field Engineering support.

Six years Computer Operations Mainframe / Client Server support

Military Communications experience US Army

Technical Hardware: IBM and Macintosh PC repair and maintenance, IBM modem and

Skills: controller installation, IBM 3211 and 4245 printer repair, Compaq laptop, and

IBM desktop and server repair. IBM MVS/XA, 370/3081, 3083, 3090 systems

Hardware Cisco Routers and Switches and Novell Synoptic TCP/IP protocols,

Wireless access points, and Compaq servers. SAN Routers, WAN Routers, F5 Load

Balancers, IBM Servers, VMware, EMC Storage, Cisco WAP’s, Cisco 3750 switches, HP Blade Servers, BL460c, HNAS, Palo Alto Firewalls, Nerc CIP Network, Industrial Defender ASA monitoring appliances.

Software: Novell NetWare, Versions (4.11b, 4.11a, 4.5, or 4.3) Network Operating System (NOS), MS DOS, Windows, MOSS, MS Office Suite, MS Mail, MS Schedule Plus, Lotus Notes, IBM-LAN (Local Area Network), IBM-WAN (Wide Area Network), CC Mail, Windows 95/98/NT 2000, XP, Ghost, SAP, Command Level CICS, IMS, MVS, VTAM, TSO/ISPF and JES2 Commands, PeopleSoft, Citrix, FCP, Remedy v6, Clarify, Vantive, Webspoc, Dameware, Visio, Oracle, VPMO, SharePoint,PC Anywhere, SCCM Horizon and Teloquent. Also experienced with Microsoft SMS version 1.2, MS Office, MS Outlook and MS Project/MS Project server and VOIP. Experience with VPN dialup networking software for remote users. Microsoft exchange 5.5 & 2000 maintenance and administration. MS Project 98, 2007, 2010.

Professional Experience

June 2017-Oct 2017 Senior IT Project Manager

Tata Consultant Services Chicago, IL

Responsible for IT Infrastructure projects involving data center migrations, Call Center implementations, Wireless upgrades and business unit upgrades. Responsible for MS Project plans, project schedules and middleware projects.

Responsible for weekly status reports to senior management. Also, responsible for VMware environments for banking platforms. Responsible for Identity and Access Management for the project as a whole. Responsible for the projects budgets.

Jan 2017- June 2017 Senior IT Project Manager

Northern Trust- TCS Chicago, IL

Responsible for IT Infrastructure projects involving middleware projects with creations of DEV environments and VMware environments for AMH Swift and EBP Projects for NT Environments. Responsible for creating MS Project plans and project schedules for team members to follow. Currently I have worked, with technical teams offshore and onsite for creating new servers and domains for Northern Trust. Responsible for weekly status reports for managers and team members for project status. Managed WebLogic team to install WebLogic software on new NT environments. Responsible for Identity and Access Management for the project as a whole. Responsible for the budgets within my projects.

Sept 2016- January 2017 Senior IT Project Manager

Daimler Trucks- TCS Portland Oregon/Chicago

Responsible for IT infrastructure projects involving server upgrades, data center migrations business center moves and wireless related upgrades. Responsible for working with the middleware teams to create dev environments and VMware environments. Responsible for creation of MS project plans and project schedules for teams to follow. Responsible for weekly status reports for management and teams to review progress of projects. Responsible for Identity and Access Management for the project as a whole. Responsible for the project budgets within the scope of the project.

Dec 2015- May-2016 IT Project Manager

ATS/ES Hoffman Estates, IL

Tate & Lyle

Responsible for the Network Separation Security project for Tate and Lyle Loudon Tennessee to separate the Process and Business network traffic between the network core switches. Also working on the Loudon CoGen project for the Gas turbines in the processing plant. Working with monitoring tools and appliances such as Industrial Defender ASA monitoring appliances.

This project, consist, of a 66 million dollar upgrade to some Gas turbines that will be installed in June of 2016. They are installing conduit and fiber runs from the Operations building and CoGen buildings with new network core switches in place to connect to the buildings.

Aug 2015- Oct 2015 Program Manager

ICS Consulting Sun Prairie, Wi


Responsible for the TSA responsibilities for the MLS sale to National General. Responsible for the IT infrastructure transition between the two companies prior to LD1 and after the sale. Responsible for the hardware and software being transition over to MLS in a proper business mode.

Responsible for scheduling the meetings for each of the IT work steams to work together between the two companies. Work streams consisted of Networking, Server, Citrix, Storage, EUC, Security, I3, Messaging, Desktop Support, Middleware, and Build and Release. Also responsible for weekly and monthly status reports to upper management

Feb 2015- Aug 2015 Senior IT Project Manager

Capgemini/Sogeti Lake Forest, IL



Responsible for IT management of projects involving server upgrades SAP GUI projects and server migrations. Scheduling the technical teams to coordinate the required work. Responsible for creating MS project plans. Storage arrays project upgrades etc… Working on storage related projects for the data center and network teams. Also working on Internet Explorer upgrade testing project.

Oct 2014-Jan 2015 Senior Infrastructure Project Manager

Netrixllc Bannockburn, IL


Responsible for file server migration of File shares and cost centers packets for NewEdge. Responsible for the SharePoint schedule and weekly status reports for the client New Edge. Also responsible for creating PowerPoint documents and communications e-mail to the cost center owners across the country.

March 2014- Sept 2014 Senior Infrastructure Project Manager

Insight Global Vernon Hills, IL


Responsible for the Site Separation projects for the JAPAC region for AbbVie. Abbott and AbbVie are separating the two companies. I am responsible for the network split between the two companies regarding the servers, routers, switches, Wireless AP etc.

I was responsible for the site schedules for over 100 sites across the country and MS project plans for each site. Also responsible for scheduling the conference calls and weekly status reports to upper management.

Responsible for the MS project plans for each site and the hardware that needs to be installed at the sites. Responsible for the team conference calls and weekly status reporting to upper management. We use SharePoint as a tool to share information with team members.

June 2013-Feb 2014 Senior Infrastructure Project Manager

Viva USA Madison, WI


Responsible for IT Infrastructure related projects for the State of Wisconsin. Responsible for the creation of MS Project plans for the state agencies for the (DET) Division of Enterprise Technology Wisconsin area.

Working with senior management to create Project Charters and proposals for departments such as the DOJ, DOR, DOC, DNR, DWD, DOT, DHS, DOA and Capitol Police etc.… I am responsible for weekly status reports and communication plans for my projects and team members to deliver projects on time and within budget.

Feb 2013- Apr2013 Infrastructure Project Mgr.

U.S. Cellular® Bensenville, IL


Responsible for the R2 Environment Build out of U.S. Cellular®’s billing system. Responsible for creating MS Project plans. Scheduling and budgets, weekly status reports keeping team members focused and on track with the budget.

Worked with the applications project manager to get the hardware in place for the code to be applied to the hardware from Amdocs. I was also responsible for scheduling the conference calls for the teams to get their status reports. I also worked with the technical teams to order the hardware for the projects. We used SharePoint for information sharing with team members.

Feb 2012- Sept 2012 Project Manager

Kantar ITP Lisle, IL

Responsible for the Global Project Management of IT related projects for Kartar ITP and their operating companies across the globe. Responsible for Data center Migrations, Server moves, Office Moves, Citrix Upgrades, Office Moves, E-mail migrations and Data Circuit moves. Responsible for creating MS project plans, scheduling and budgets, weekly status reports to management and team members. Also responsible for the Procurement of all hardware related for the IT Projects that are assigned to me such as EMC storage Arrays, Servers WAP’s, routers etc.

I was responsible for physical and virtual migrations P-V, V-V and P-P. Responsible for setting up the meetings and conference calls for all the technical meetings between the teams. Used Prince2 methodology for projects involving IT infrastructure related moves and upgrades. Ordered Cisco 1140 Series IOS wireless LAN LWAPP for each and every remote site for my infrastructure projects. Scheduled the technicians to install the Cisco WAP for each site.

Dec 2009-Dec 2011 Network Project Manager

IBM Corp Dubuque, Iowa

Responsible for the Global Project Management of IT related projects for IBM external and internal customers providing Infrastructure experience for multiple clients across the country which include Data Centers, Call Centers and Satellite remote sites which consist of Global Site Migrations responsible for all the network equipment being installed at each site and Data Centers.

Managed and coordinated schedules for each site for network installations. Providing the technical solutions for PDR’s and CSM’s for my client’s business operations across the country. Coordination of server builds for the data centers and remote sites.

Ordering of T1, DS3 and PRI voice circuits for the client. Coordinating the installations of Cisco 3750 switches in the client’s sites for the corporate offices and remotes sites. Ordering and scheduling the HP Blade Servers for 7 Data Centers and Call Centers across the country.

Responsible for ordering and installing the Cisco 11500 Load Balancers for my client’s data centers and, EMC storage arrays. Using MS Project 2007 to track all projects for each site. Scheduling the vendors to do the CAT6 wiring for the remotes site for MJN.

Worked with the Voice PM to have the Cisco 7942/7962 phones configured and installed at each site for MJN. Worked with the IVR team to have the recordings setup for multiple call centers for the Spain, India and other remote call centers locations. Coordinated the assigned work to be done by the teams across the globe or the IVR project.

June 2008- November 2008 Project Manager

AT&T Consultant Hoffman Estates, IL

Responsible for the Project Management of Data Centers and Call Centers for AT&T’s business partners which involve consolidations of all existing network connections to a standard Primary/Secondary design for each business partner, to support network integration.

The consolidation of these network connections eliminate network routing conflict allowing the integrations of the legacy networks into a single network infrastructure and reduce overall operating cost by eliminating redundant connections to a single Business Partner.

Worked with technical teams to have HP servers installed for major moves and upgrades of Data Centers. Worked with application and infrastructure migration projects from conception to implementation. Manage and coordinated schedules, financials, and communication around various work streams. Reporting of project status to stakeholders and project team on a weekly basis.

July 2007- Jan 2008 Project Manager Voice & Data

PepsiAmericas, Inc. Schaumburg, IL


Responsible for the Project Management of Voice Pick and Power Pre-Sell for PAS. Responsible for the warehouse distributions centers ordering of all hardware and scheduling installations of all hardware on site at the centers. Also responsible for working with a variety of vendors to get equipment shipped to locations in a timely manner that involves CO3 Voice Pick Project and Power Pre-Sell (symbol handheld devices).

The Voice Pick project is a 10 million dollar plus hardware project for all their distribution centers across the country. Responsible for creating policies documents and hardware handbooks for field teams to follow procedures and policies for PepsiAmericas, Inc.

June 2006- July 2007 Project Implementation Mgr.

AT&T Consultant Lisle, IL

Responsible for the Project Management of AT&T EVPN projects and deliverables. Project consists of capturing milestones and major deliverables which involve initial network installation and migration of the USPS UCC across the country involving the United States Postal Service.

Also responsible for the scheduling of the DTAC technicians and the ISW technicians across the States for the United Postal Service. Responsible for the metrics reports for the AT&T director for the project management group involving all sites completed and incomplete due to problems in the field with ISW issues. Master Scheduling of fifty sites per day for the PMO office across the States which were prepared developed and coordinated by me working a dual role as a Master Scheduler for the PMO office.

This project involved getting data circuits installed for clients which involved Cisco routers, switches T1 lines etc.…. Used MS project as a tool to manage and track project deliverables for clients. Responsible for IT Infrastructure of

Jun 2005- June 2006 Project Manager Voice & Data

Valcom-Contractor Niles, IL

Market Expansion Project Manager

Responsible for IT Infrastructure Project Management, of technical support projects and deliverables for the Market Expansion Project teams to capture milestones and major deliverables, identify and raise risk issues. Provide operational support in areas of reporting to Portfolio Managers to open up new stores for Grainger. Technical advisor to get servers, routers, access points, switches, computers, printers, and hubs installed in the branches for new and existing branches for Grainger.

Working with technical associates to have SAP database software installed on clients PC’s in the field using remedy-ticketing system for tech to be assigned the ticket to install software.

Feb 2005- Jun 2005 Senior IT Consultant

United Airlines Elk Grove, IL


Responsible for LAN/WAN support of Novell Netware applications and proprietary software for United Airlines

Also responsible for Novell password resets and configurations of MS outlook email applications and working on exchange email administration, VPN remote access support, MAPI administration support, trouble shooting browser related inquires for internet access. Managed and setup email accounts for MS Outlook for United employees and contractors.

Nov 2004-Feb 2005 Senior IT Consultant

Kellogg’s Company Elmhurst, IL


Responsible for desktop, laptop and network support of Computer based equipment for Kellogg’s facilities in Elmhurst, IL. Providing second level support with helpdesk to assist customers with networking issues. Using SMS remote tools to access customer’s computers in other locations than the main office. Also responsible for ghosting new workstations and setting them up to the LAN.

Aug 2004-October 2004 IT Support Consultant

Motorola -Contractor Team Lead Libertyville, IL

Responsible for desktop, laptop and network support of computer based equipment for Motorola facilities in Libertyville, IL. Providing second level support with helpdesk to assist customers with networking issues. Using SMS remote tools to access customer’s computers in other locations than the main office.

Managed desktop services team members to provide SLA agreements within network support services department.

Also provided Imaging and Ghosting of desktop and laptop computers. Managed desktop support team when doing desktop and laptop deployments at multiple locations.

Sept 2003- Feb 2004 IT Laptop Technician

Micro Medics Vernon Hills, IL

Provided component level repair of Sony, HP, Toshiba, Compaq, IBM, & Dell laptops. Also repaired HP and Epson printers. This involved logic boards, CDRW Drives, LCD displays, FDD Drives, keyboards, modems, mouse track pads, and DVD drives.

May 2002- April 2003 Senior Communications Contractor

Technology Partners Chesterfield, MO

Provided desktop support of application software, TCP/IP protocols, and LAN connectivity through Ethernet connections, using SMS and Dameware remote tools to install software applications throughout the nationwide regions of the SBC Telephone Company.

Also provided Imaging and Ghosting of desktop and laptop computers. Support of VPN dialup networking support for remote clients in the field and support of Exchange 5.5 and Exchange 2000. Worked with applications teams and outsourced providers to upgrade Oracle software on desktops and laptops.

September 1997 - February 2001 Project Management Specialist

Ameritech Services, Inc. Hoffman Estates, IL

Managed technical support projects and deliverables. Projected workloads, estimated cost, tracked and reported project progress. Proactively mitigated project risk, ensuring the development of requirements based on customer needs. Managed IT Infrastructure Projects across multiple global regions.

Projected and allocated budgets, acting as a liaison between the delivery teams and client organizations throughout the project life cycle. Evaluated, recommended, and purchased hardware and software for business unit clients. Managed procurement, vendor relationships, and software/hardware delivery schedules. Interfaced with customer Business Area Partners (BAP) and business unit project management organizations as a single- point -of- contact for Information Technology services delivery.

Notable accomplishments include:

Coordinated move and upgrade of 47 workstations to Dell Pentium III Desktop workstations with Internet connectivity and Network Printer hook-up in the 520 Federal facilities.

Coordinated move and upgrade of 500 workstations to Dell Pentium III Desktop workstations with Internet connectivity and Network Printer hook-up in the Hoffman Estates facility.

Coordinated installation of new network servers and the upgrade of 50 Payroll workstations and installed new software for the automatic call distribution system. Responsible for the installation of routers, switches, servers, and hubs in Data centers and Call centers.

Worked on merger related projects for Ameritech and SBC during their merger with the two companies.

Worked on data center migrations for the network side for SBC and Ameritech services.

June 1996 - September 1997 Project Manager/Analyst Assignment at Ameritech

Alternative Resources Corporation Rosemont, IL

Desktop support of enterprise IBM, Macintosh and Compaq computer equipment. Transferred to Corporate Finance in December 1996 to assist with ESP, FCP and desktop rollout within Corporate Finance. Responsible for Project Management of Desktop and Laptop rollout of Dell Pentium III workstations with Internet connectivity and Network Printer hook-up for the Hoffman Estates Facility.

Responsible for gathering information to assess project needs, developing business requirements, preparing project plans to meet user’s deadlines and coordinating internal and external suppliers to fulfill user’s request. Planned and scheduled team meetings to discuss project scope and work break down structure of project. Developed project plan to work with software developers for (SDLC) software development life cycle using PMBOK methodologies from the PMI institute.


Associates Degree in Electronic Engineering Technology


Bachelor’s Degree in Electronic Engineering Technology

CERTIFICATIONS: Candidate for Project Management Professional – Prepping for exam.

Candidate for ITIL Certification Prepping for exam

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