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Manager Customer Service

Vereeniging, GP, South Africa
January 08, 2018

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Zwane Sipho



Sipho Zwane

Educational Information

Work Experience


Caramello’s Coffee shop Sep 2016 – Nov 2017

General Assistant Babcock Africa -based at

Lethabo Power Station

Nov 2015 – Feb 2016

IT Services-Team Lead Datacentrix- based at

British America Tobacco

Aug 2011 – 30 May 2015

Desktop Engineer Datacentrix- based at

British American Tobacco

July 2009 - Mar 2010

Computer technician & Sales


Sonic Computers Sep 2008 – Jul 2009

Residential Area Vanderbijlpark


Date of birth 20 June 1986

Contact details +27-81-320-****

Nationality South African

Email Sex Male


Information technology

Wits College of commerce


NQF Level 3:

Information technology

Stanford business & computer



Senior certificate Phehellang secondary school


Other Education

ITIL V3 Awareness Training

Enigma Consulting 2012

6292A Windows 7 Microsoft


Net Campus 2013

IT Infrastructure & IT Helpdesk


Statsoft SA 2012

Microsoft Office 2010 Toque IT 2013


Work History

Company : Caramello’s coffee shop & restaurant

Duration : Sep 2016 to Nov 2017

Position : Manager

Responsibilities :

Manage store administration

Front of house, kitchen & deli/Bar management

Stock control and stock taking

Store cash up

Waiter training & motivation

Bar staff training & support

Kitchen & Deli staff training

Lead & coach high levels of customer service.

Customer interaction

Manage customer complains & compliments.

Company : Babcock Africa

Duration : Nov 2015 – Feb 2016

Position : General Assistant

Responsibilities :

General assistance to Artisans, Pipe fitters & Welders.

Site preparation & SHE inspection.

Responsible for tools maintenance & storage.

Responsible for general housekeeping.

Adhere to SHE laws & procedures.

Company : Datacentrix – Based at BATSA

Duration : August 2011 – 30 May 2015

Position : IT services-Team Lead

Responsibilities :

To provide 2nd line technical support; answering support queries via the ticket tracking software

• Troubleshoot and resolve technical issues.

• Install authorised software to laptops and desktops.

• Installing and configuring computer hardware operating systems and applications.

• To maintain a high degree of customer service for all support queries and adhere to all service management policies.

• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.

• Support users in the use of computer equipment by providing necessary training and advice.

• Setting up new users and disabling expired accounts in accordance with HR requirements.

• Provide technical support and maintenance of AV systems.

• Undertake small to medium-sized IT projects as instructed by the IT service level Manager.

• Provide assistance and support to colleagues in IT-related matters. 3

• Perform basic administrative support duties as required.

• Escalate IT issues to the IT Manager where necessary.

• Provide assistance as required to the IT service level Manager.

• Supervise the application support & manage workplace support teams. Company : Datacentrix Based at BATSA

Duration : July 2009 - March 2010

Position : Desktop Engineer

Responsibilities :

• Troubleshooting of hardware faults and arranged repairs by service providers Installed.

• Configure scanner operating systems, and network activity.

• Adherence to standard operating procedures of warehousing.

• Contributed to a knowledgebase to ensure knowledge is shared throughout the Support team.

• Administering a system based warehousing.

• To provide 1st line technical support.

• Responsible for successful deployment and upgrades of workstations Company : Sonic Computers (Computer Shop)

Duration : September 2008 - July 2009

Position : Computer technician & Sales Assistant

Responsibilities :

• Setup and arrange displays in the shop.

• Restock items and check inventory levels for reorder.

• Building computers.

• Computer equipment sales.

• Housekeeping.


Dewald De Vos

Service Level Manager at Datacentrix

Cell No +27-72-140-****

Krishna Govindasamy

IT Infrastructure Manager at Datacentrix

Cell No +27-82-321-****

Thomas Moyo

Manager at Caramello’s

Cell No +27-78-947-****

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