Manager Customer Service
Resume:
Zwane Sipho
Sipho Zwane
Educational Information
Work Experience
Manager
Caramello’s Coffee shop Sep 2016 – Nov 2017
General Assistant Babcock Africa -based at
Lethabo Power Station
Nov 2015 – Feb 2016
IT Services-Team Lead Datacentrix- based at
British America Tobacco
Aug 2011 – 30 May 2015
Desktop Engineer Datacentrix- based at
British American Tobacco
July 2009 - Mar 2010
Computer technician & Sales
assistant
Sonic Computers Sep 2008 – Jul 2009
Residential Area Vanderbijlpark
Gauteng
Date of birth 20 June 1986
Contact details +27-81-320-****
Nationality South African
Email **********@*****.*** Sex Male
Diploma:
Information technology
Wits College of commerce
2007
NQF Level 3:
Information technology
Stanford business & computer
college
2006
Senior certificate Phehellang secondary school
2004
Other Education
ITIL V3 Awareness Training
Enigma Consulting 2012
6292A Windows 7 Microsoft
Training
Net Campus 2013
IT Infrastructure & IT Helpdesk
Training
Statsoft SA 2012
Microsoft Office 2010 Toque IT 2013
2
Work History
Company : Caramello’s coffee shop & restaurant
Duration : Sep 2016 to Nov 2017
Position : Manager
Responsibilities :
Manage store administration
Front of house, kitchen & deli/Bar management
Stock control and stock taking
Store cash up
Waiter training & motivation
Bar staff training & support
Kitchen & Deli staff training
Lead & coach high levels of customer service.
Customer interaction
Manage customer complains & compliments.
Company : Babcock Africa
Duration : Nov 2015 – Feb 2016
Position : General Assistant
Responsibilities :
General assistance to Artisans, Pipe fitters & Welders.
Site preparation & SHE inspection.
Responsible for tools maintenance & storage.
Responsible for general housekeeping.
Adhere to SHE laws & procedures.
Company : Datacentrix – Based at BATSA
Duration : August 2011 – 30 May 2015
Position : IT services-Team Lead
Responsibilities :
To provide 2nd line technical support; answering support queries via the ticket tracking software
• Troubleshoot and resolve technical issues.
• Install authorised software to laptops and desktops.
• Installing and configuring computer hardware operating systems and applications.
• To maintain a high degree of customer service for all support queries and adhere to all service management policies.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
• Support users in the use of computer equipment by providing necessary training and advice.
• Setting up new users and disabling expired accounts in accordance with HR requirements.
• Provide technical support and maintenance of AV systems.
• Undertake small to medium-sized IT projects as instructed by the IT service level Manager.
• Provide assistance and support to colleagues in IT-related matters. 3
• Perform basic administrative support duties as required.
• Escalate IT issues to the IT Manager where necessary.
• Provide assistance as required to the IT service level Manager.
• Supervise the application support & manage workplace support teams. Company : Datacentrix Based at BATSA
Duration : July 2009 - March 2010
Position : Desktop Engineer
Responsibilities :
• Troubleshooting of hardware faults and arranged repairs by service providers Installed.
• Configure scanner operating systems, and network activity.
• Adherence to standard operating procedures of warehousing.
• Contributed to a knowledgebase to ensure knowledge is shared throughout the Support team.
• Administering a system based warehousing.
• To provide 1st line technical support.
• Responsible for successful deployment and upgrades of workstations Company : Sonic Computers (Computer Shop)
Duration : September 2008 - July 2009
Position : Computer technician & Sales Assistant
Responsibilities :
• Setup and arrange displays in the shop.
• Restock items and check inventory levels for reorder.
• Building computers.
• Computer equipment sales.
• Housekeeping.
References
Dewald De Vos
Service Level Manager at Datacentrix
Cell No +27-72-140-****
Krishna Govindasamy
IT Infrastructure Manager at Datacentrix
Cell No +27-82-321-****
Thomas Moyo
Manager at Caramello’s
Cell No +27-78-947-****
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