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Project Information Technology

Toronto, Ontario, Canada
January 03, 2018

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Christian dibor

**** - ** *********** ****, *********, ON, M9R 3Y9


Career Objective

A seasoned Business Systems Analyst seeks a Business Analyst or Project Lead position in a reputable organization where diverse Business Analysis, Project Management, Standard Operating Procedures and consulting skills can be best utilized and advanced.


Excellent interpersonal and communication skills (oral and written), multi-tasking and highly motivated professional.

Result-driven team player, dynamic, innovative, easily adaptable, attentive to details, committed to taking ownership of tasks and duties, effective under pressure.

Very strong analytical, problem-solving and research oriented skills gained from professional training and many years of industry related work experiences in functional areas such as client service delivery and information technology.

Excellent knowledge of MS Office tools (Excel, Access, Word, Visio and PowerPoint)

Experienced in various activities and tools such as Structured Query Language (SQL), and techniques for converting logical models business requirements into technical application design.

Highly experienced in working with Social Media and Collaboration technology tools and Intranet.

Experienced in working with Database Administrators and Operators in providing prompt resolutions to critical application incidents, as well as providing on-call periodic and daily batch processing.

Ability to effectively work with individuals at all levels of the organization including senior level management.

Very sound understanding of Standard Operating Procedures for a consistent high-quality output from employees.

Great ability in presenting recommendations and solutions, while stating advantages, benefits and value in business clear terms.

Proven leadership, mentoring, coaching and training skills for staff and targeted audiences.

Excellent Proven track record of Client/Vendor Relationship Management with great customer service skills.

Ability to negotiate effective resolution of conflicting business priorities with corporate business clients.

Experienced in Oracle Financials modules, including iProcurement, Project Accounting, Account Payable, Accounts Receivable, General Ledger, iExpenses, Fixed Assets, Advanced Collections and Incentive Compensation.

Sound business acumen to establish and maintain an effective consulting relationship with vendors.

Experienced in developing project plan, business case, risk management & disaster recovery plan.

Very strong skills in Business Analysis and Project Management Methodologies based on PMBOK Standards.

Very Good understanding of Software Development Life Cycle (SDLC) and Mainframe Technologies.

Sound Understanding of Information Technology Infrastructure Library (ITIL) Standards and CMMI Framework.


Worked with my Project Director to develop Project Charter, Statement of Work (SOW), Project Management Plan, Risk Management Plan and Test Strategy for the Internet Project (Web-based Application)

Adhered to and ensured that others adhered to Barclays Bank’s PCI DSS frame work to support the Bank’s standards and unsure consistency of deliverables.

Elicited and Developed Requirements for Intelligent Scripting System and Contract Management System- Both Web-based Applications to replace the existing Legacy Systems-Mainframe.

Successfully Elicited and Documented requirements for a Problem and Incident Management Project based on Information Technology Infrastructure Library (ITIL) Standards.

Elicited/documented Requirements for Claims On-line Audit System. Produced Process Maps, Mockup, Business Requirements, Functional and Non-Functional Specifications

Trained and Mentored Business and System Analysts on Requirement Management Process using IBM Rational Tools.

Developed High Level Business Requirement, Detailed Business Requirement and Functional Systems Specifications (used JAD sessions, developed Use -cases using UML, RUP & OOA techniques for capturing data during the requirement management process).

Successfully trained and mentored all the members of staff on the usage of a web-based business application.

Elicited user-requirements and designed a system that reduced response time on the helpdesk from 20 minutes to 10 minutes.


1. Business Analyst June 2014 – Date

Sutherland Global Services, Windsor, Ontario


Facilitated requirement elicitation sessions, elicited business, functional, and nonfunctional requirements. Produced systems specification document and obtained sign off.

Worked closely with different business teams to define, justify and drive initiatives for medium and large scale project.

Constantly liaising with other departments to ensure the solutions implemented are operational and functioning properly.

Conducted User Acceptance Testing, developed Test plans and executed test cases and participated in post implementation testing.

Develop Business Requirements and Specifications based on Company Project Management Framework (PMF), Company Process Management Standards and Best Practices.

Support Engineering, safety and maintenance department in writing, editing and creating Standard Operating Procedures, Standard Operating Conditions, check list and work flow instructions to avoid duplication and redundancies.

Manage Enterprise Resource Planning solutions (ERP) to integrate applications and automate back office functions.

Regularly perform business and system analysis and make recommendations regarding systems changes and enhancements, establish terms of reference for analysis and solution to problems.

Develop and execute Post Implementation Verification (PIV) plans and test cases for 4 sub-projects.

Conduct walkthrough sessions with Subject Matter Experts and various Business Stakeholder to validate that all project and business requirements are captured, considered and properly assessed.

Report directly to the Operations Manager for creating Work Flow Process diagram (Process Mapping) spreadsheets for improved operations.

Currently working on training manuals and user-guide for changes being implemented on the project.

Coordinates user acceptance testing with daily conference calls to manage test results using Mercury Quality Centre (MQC).

Conduct working sessions and meetings with major stakeholders – Subject Matter Experts, Project Managers, Senior Managers and IT Team to gather and understand various business requirements and needs.

Work with the Quality Assurance Team to perform various Testing and QA functions in the test region of ARIBA ez-Buy, PWA (Project Web Access), the Staging Table and the MIS-QA.

Elicit requirements from Product Owner, Quality managers at various locations.

Create Product Backlog, Sprint Backlog and manage user stories.

Lead daily stand-up meetings.

Develop the product backlog along with Product Owners.

Participate in sprint planning, daily scrums, testing, retrospectives and sprint reviews.

Guide the development teams to break down large and complex user stories into simplified versions for execution.

Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.

Coach and develop a distributed team of business executives and technical professionals regarding Agile roles, routines and responsibilities resulting in a more thorough understanding of Scrum/Kanban and faster start up time to developing software.

2. Business Analyst November 2012-May 2014

Libro Credit Union, London, Ontario.

Aetna Upgrade Project – Group Benefits


Facilitated Requirement workshops to gather requirements for different business processes such as Document Creation process, Eligibility Load, Claims History Load, Client Assessment and Client Management Processes.

Worked with an External Vendor to gather and document business requirements for automating business processes.

Conducted requirement review and walkthrough sessions with Subject Matter Experts (SMEs) and other Stakeholders from different departments within Groups Benefit of Libro Credit Union.

Planned and conducted feasibility studies, created business case and developed proposals, gathered, documented and validated business requirements, identified systems requirements and created systems designs.

Developed Business Requirement Documents (BRD) for Business process re-engineering across the major Libro systems – ManuConnect, EVA, Clients II and Navigator II.

Developed the Overall Testing Strategy for the Aetna Upgrade project and obtained sign-offs from Stakeholders.

Developed User Acceptance Testing (UAT) plans, Test Case Scenarios, Test Schedules for all the IT tools developed.

Worked with Developers, Testers and the Business team to successfully execute testing activities

Coordinated testing activities with daily conference calls to manage test results, defects tracking & management and testing issues, using Mercury Quality Centre – Test Director, a web-based testing tool.

Developed Pilot testing Strategy, Business Processes, Business Procedures & Tools and Checklists for processes.

Developed the Business Requirement Document for Reporting and Continuous Improvement on processes

Held meetings and JAD Sessions with users, stakeholders and sponsors to gather business requirements as well as analyze, document, review and validate various business requirements.

Successfully trained 5 other Business Analysts on the Project on how to use Mercury Quality Centre for defect tracking & management and other user acceptance testing (UAT) related issues.

3. Regional Academy Manager November 2010 – October 2012

(West and Central Africa)

Cisco Networking Academy, Cisco Systems Inc. Lagos, Nigeria

Managed a team of IT professionals engaged in the planning, managing and coordinating client support and daily IT operations including scheduling and staffing.

Served as the escalation point for all IT service issues and disruptions; provided direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.

Ensure that systems met business needs through quick restoration of service, implementing corrections to address root cause, and ensuring due diligence is applied to all changes; introduced, refined and maintained best practices.

Developed, maintained and managed relationships with internal and external stakeholders such as senior management, consultants and vendors.

Led large cross-functional CSR teams in implementing service delivery enhancements and strategic initiatives.

Administered policies and procedures to achieve extremely high overall customer service standards.

Balanced speed, quality and cost in delivering effective daily operations with strategic project requirements.

Ensured appropriate level of resourcing on team (numbers & skill set) to meet business needs, balancing permanent and contingent staffing; ensured succession planning was in place, including coaching and mentoring.

Managed budget vs. actual to deliver services across all IT delivery teams cost-efficiently and within the overall IT budget.

Monitored local inventory and software licenses, maintained all systems documentation such as checklists, process and procedures documentation, warranty information, user guides etc.

Supervised the installation, maintenance, repair and replacement of IT hardware and software

4. Business Analyst/Project Manager August 2008 – October 2010

Cisco Systems Inc. Lagos, Nigeria


Involved in multiple projects, playing various roles, such as Technical Team Lead, Project Mgr & BA.

Worked with External Vendors to ensure a sound understanding of our business requirement documents.

Facilitated requirement gathering workshops with business stakeholders and IT project team members.

Negotiated project scope, prices and terms and condition of service with business clients and vendors.

Developed High Level Business Requirements, Detailed Business Requirements and functional systems specification according to RUP methodologies for many projects.

Bridged communications between Business Stakeholders and Off-shore development team (vendors) in West African Region on business functional requirement on various projects across multifunctional business areas.

Responsible for report writing, business case preparations, RFP, RFQ, RFI & project plans preparation.

Developed project status summary reports to manage/monitor the progress of project/resources.

Effectively managed project resources in a very dynamic and ever changing environment.

Trained and Mentored Business Analysts, Developers, Quality Assurance Analyst on practical implementation of RUP for requirement management process.

Developed and Established Company-wide standard best practices for requirement management process and project management based on RUP and PMBOK Standards.

Trained Business Analysts, Team Leads and Project Managers on Software Development Life Cycle(SDLC)

Coordinated the migration of requirements for projects to Requisite and established traceability.

Conducted working sessions and meetings with major stakeholders - Senior Managers and Operations staff to gather requirements, understand business needs and translate to functional requirements for Developers.

Developed work packages, Work Breakdown Structure (WBS) and detailed project plans.

5. Systems Analyst April 2005 – July 2008

Barclays bank, London, England


Elicited/documented requirements for Insurance Claims On-line Audit system. Produced Process maps, Mockup, Business requirements, Functional/ Non-Functional Specifications.

Conducted Gap Analyses, Impact analyses and assisted each departmental units to determine critical business processes.

Collaborated with the IT project teams, business partners, and enterprise infrastructure to collect, clarify and map business processes into the underlying technology components to perform an information security assessment based on the PCI DSS standards.

Produced the compliance report indicating the level of PCI DSS compliance by the business process.

Participated in the development of Disaster Recovery & Business Continuity Plan.

Acted as intermediary between business and technical staff at all levels and assisted in the definition of business requirements and project scopes.

Documented Process flows for ‘Very Large Account (VLA) protocol’ project (Insurance).

Gathered and documented requirements for a Claims Letters project. Delivered Process maps, Business requirements and Functional Specifications document.

Documented and validated processes using Visio and LOVEM swim lane methodology.

Responsible for creating and managing detailed workflow (process management and re-engineering)

Visually model processes using UML, created and managed USE-cases with Rational Requisite Pro based on the high-level requirements in the initial project vision documentation.

Preparing Business Requirement Document (BRD) - Business Use Case, Activity, Sequence, Class, Work Flow, Entity Relationship (ERD) and Data Flow (DFD) diagrams.

Developed High Level Business Requirement, Detailed Business Requirement and Functional Systems Specifications.

Plan and develop test strategy, plan and scripts - conduct tests UAT, Quality Assurance], identifies procedures, resolves production problems, conducted walk-through and coordinated system implementations.

Responsible for User Acceptance Testing: Test plan, Test strategy, Test scenarios/grid, paper/prototype testing, unit integration and regression testing.

Responsible for tracking test results, managing test failures and communicating results and updates to teams.

Liaised with systems architects/development team to ensure they fully understand stake holder’s needs.

Carried out change request made by clients and prepared regular projects status update reports for stakeholders.

6. Consultant: October 1998-March 2005

IBM United Kingdom Limited, Milton Keynes, Buckinghamshire, England.


Provided technical leadership for the application development and systems integration team.

Performed requirements gathering, system’s analysis, conceptual, logical and physical designing of the system; also provided the client with system’s proposal.

Developed and coordinated project plans, test plans and procedures for implementing new applications.

Re-engineered and re-evaluated business processes for clients and proactively responded to clients’ needs.

Communicated the architecture and maintenance process to its users and supported users of the system.

Managed and maintained a road map that documents the current physical and logical architecture and the desired target architecture, defining how one system integrated into the other.

Gathered requirement and developed Business Continuity and Disaster Recovery plan in case of any event of disaster.

Identified acceptable recovery time periods allowed in case of any disaster and established resources required for the successful resumption of business operations for the Information Technology Department.

Conflict resolution and exception handling.

Deployed the architecture -by process of communication, training and mentoring.

Trained, mentored, coached and assisted business stakeholders and partners in becoming proficient in the use of Business Applications.

Successfully led the implementation of TESS (Time & Expense Submission System) Project – an Application for billing staff hours and update monthly chargeable hours.

Provided technical documentation for every software application in our team.

Worked in several teams to develop applications such as “helpdesk online” database, Client tracker, Employee Satisfaction Survey, User Feedback and HR Recruiting database.


PMP - Project Management Professional Training, Toronto, Canada (In view 2018)

MSc. - Computer Science/Business Analytics, University College London, England.

CCNA - Cisco Certified Network Associate.

CCNP - Cisco Certified Network Professional (Multilayer Switching and Redundancy . Protocol)

MCSE - Microsoft Certified Systems Engineer + Internet (MCSE+I)

BSc. - Management Science (Second Class Honors), Enugu State University of Science and . Technology, Nigeria.

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