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Project MAnager

Cockeysville, Maryland, United States
December 11, 2017

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***** ****** *** ****, ************, MD 21030 410-***-****

~ Experienced Senior IT Project Manager seeking a Project Management, Technical or Support role ~


* Superior project management, management, and technical skills * Strong ability to promote team development * Excellent technical, oral and written communication skills independent, self-driven, highly customer focused and able to work independently * Active US Government Public Trust Security Clearance * Family and career oriented


Towson University: Towson, Maryland

Degree: Bachelor of Science

Major: Business Administration


Brown’s Communications, Hunt Valley, Maryland

Project Manager – Access Control, IP Video Surveillance and Intrusion (07/17 – Current)

Managed the installation of Access Control, IP Video and Intrusion security systems implementations for new customers. Responsible for the integration of systems in order to provide complete customer security technology and coverage.

Managed all aspects of projects throughout the development lifecycle, including project scope, schedule, resources, quality, costs and change. Managed to set labor hours and costs.

Developed project schedule, resource plan, and status reports, managing task assignment to project resources and reporting on and managing project scope throughout the lifecycle.

Interfaced with all areas affected by the project, including end user, services organizations and vendors.

Insured all deliverables were met, conducted final walkthrough with customer and addressed any outstanding items to resolution. Reviewed equipment invoices and labor hours in preparation for billing submittal.

Identified new sales opportunities and acted as a consultant to existing customers.

Vision Technologies, Glen Burnie, Maryland

Project Manager - Network Infrastructure (9/16 – 06/17)

Organized the necessary resources and to manage all phases of engineering and service activities such as bidding, planning, designing, subcontracting, installation, and materials purchasing and deliver the project in accordance with customer requirements while meeting or improving budget, schedule, and quality targets. Customer-service focus with a budget-oriented approach. Responsibilities below:

Pre-Sales Phase Activities – Kickoff, Development, Proposal, Pricing, and Sales Support

Planning Phase Activities – Requirements and Contract Review, Develop Schedule, and Material Procurement

Implementation Phase Activities – Material Management, Progress Meetings, Customer Status Report

Closing Phase Activities – QA Walk-through, Documentation Delivery, Project Acceptance, and Final Invoicing

Selling and Farming - Continuously Farm existing accounts for additional revenue opportunities

CSC-CSRA, Falls Church, Virginia

Senior Project Manager (03/11 - 08/16)

Assigned to the Citizen Access Routing Enterprise (CARE) Through 2020 project at the Social Security Administration (SSA). This initiative involves the conversion of SSA’s Call Center infrastructure from a Public Switch Telephone Network (PSTN) to a Voice over Internet Protocol (VOIP) network.

Created and implemented complex project definitions, schedules, budgets, and objectives for multiple projects of high complexity. Determined the need for and impact of changes in scope of project and makes and implemented recommendations based on determinations.

Managed costs, schedules, and quality by overseeing project deliverables. Ensured schedule and budgets were met. Identified the need for change, determines course of action and revised as appropriate.

Managed Change Requests relating to SSA’s Cisco VOIP network. Worked with SME’s to develop and schedule related software upgrades and releases. Identified and resolved any related issues.

Project Managed SSA’s e911 Implementation Project. This project involved being responsible for the implementation of e911 on over 12,000 VOIP phones. Ongoing System Administrator.

SharePoint user and Administrator

508 (Employees with Disabilities) Subject Matter Expert. Tested and implemented EWD enterprise products and solutions.

Netcom Technologies, Rockville, Maryland

Solutions Project Manager/SME (03/09 - 02/11)

Technical Lead on the Social Security Telephone System Replacement program for Nortel Government Solutions providing enterprise wide inventory audits, Remedy and NetIQ administration, and Daily Service Delivery Point (SDP) support.

Provided support for maintenance audits, Active Directory updates, and ISI OQP File Transfers.

Worked with Implementation Engineers on new service design and implementations.

Wrote and presented monthly performance reviews to the Associate Commissioner. Created and maintained procedural change management documentation, NetIQ Alarm tuning guides, and Unit Tape Backup processes.

Trained new hires into Operation team members. Technical expert providing support and recommendations on issues for the Service Deliver Point Engineers.

Utilized Microsoft Suite of products, including Project, Excel, Power Point, Visio and Word.

Broadview Networks, Towson, Maryland

Senior Account Executive (10/08 - 02/09)

Broadview Networks is a total solutions company that delivers a broad array of integrated communications solutions, including voice, data, Internet and IP based solutions, as well as premium quality hardware to businesses throughout the Northeast.

Responsibilities included meeting and exceed monthly revenue quotas, maintain high activity standards, manage prospect funnel accurately and effectively, accurately forecast and report monthly sales, identify and qualify prospects by telephone, cold calls, premise visits, and networking.

Sold T-1, data and video services. Responsibilities included the tracking of circuit and equipment instantiations.

Increased market penetration in assigned territory by securing new customers, winning back former customers, and developing business within existing accounts.

Verizon Communications Corporation, Hunt Valley, Maryland

Senior Project Manager (6/05 - 09/08)

Responsible for owning and managing project management duties on software release cycles for the IT Voice over Internet Protocol (VoIP) program throughout the entire development life cycle. Worked with System Architects to identify solutions to customer’s needs, such as UNIX and Windows platforms.

Lead and conduct project meetings with both internal and external MCI teams, track and report status of different project deliverables throughout the standard development lifecycle, and perform coordination of activities across IT, Marketing, Sales, Legal, Presales, Customer Service, and other Sales Support functions within Verizon.

Managed multiple 36 IT server and DAS (Digital Antenna Systems) installation projects simultaneously at customer premise and within Data Centers.

Managed the installation of fiber optics and cable at related department’s location to support the devices being installed. This required follow-up with the distribution and installation teams.

Responsible for owning and managing project management duties on software release cycles for the IT Voice over Internet Protocol (VoIP) program throughout the entire development life cycle.

MCI Telecommunications Corporation, Towson, Maryland

Technical Project Manager (6/04 - 5/05)

Recruited to manage conversion of two major Cable Company residential accounts to VOIP. Responsible for overall technical aspects of conversion including GR303, SIP and Rate Center conversions to support VOIP and readiness.

Responsibilities also included managing to milestones and completion of rate center conversions and customer activations.

Participated in solution design with Design Engineers.

Developed and tracked Customer Conversion Schedule.

Managed to aggressive and critical milestones, deadlines and budgets.

MCI Telecommunications Corporation, Towson, Maryland

Network Operations Manager (7/98 - 5/04)

Managed a third level national support department. Responsibilities include DS3 and OC48 domestic and international circuit installations and maintenance into 38 Call Centers.

Responsible for center circuit and PBX’s uptime within the Call Centers on a 24 x 7 basis. SLA for circuit uptime was 99.5%, which was surpassed on a constant basis.

Resolved Telco issues and escalations with Local Exchange Carriers and MCI switches. Reported to and interacted with Senior Management, including the Senior VP of Operations.

Managed a staff of 6 technicians remotely.

MCI Telecommunications Corporation, Linthicum, Maryland

Operations Manager (8/94- 06/98)

Managed the Operations Department for a 320 seat Telemarketing Call Center.

Responsibilities include system performance and uptime, development of staff, security, facilities and budget management.

Managed a staff of 42 employees.

Managed the IT Systems conversion to Windows NT and the implementation of Consumer Sales Telemarketing Calling.

Responsible for the monthly software release implementation on servers and desktops.

References Furnished Upon Request

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