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Systems Support

Location:
Syracuse, New York, United States
Posted:
December 07, 2017

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Eric Pogroski

*** ****** ******

315.***.****

Syracuse NY, 13208

ac3mti@r.postjobfree.com

Objective

To provide systems and end-user support in a mixed IT environment.

Key Qualifications

●Work with, and on, servers that use a variety of operating systems, which include Unix, Linux, VMWare ESX/ESXi, and Microsoft Server class operating systems. Desktop computer operating systems ranging from Linux, some Unix, and also includes the latest Windows operating systems.

●Installing, configuring & administering Windows 2000 Professional, Windows XP, Windows Vista, Windows 7, and Windows 10.

●Implementing & administering Microsoft Windows 2000, 2003, 2008 (R2) and 2012 Networks.

Experience

Systems Administrator – 1/2017 – 7/2017

Sage IT, Inc. / National Grid Refresh project (via WiPRO)

●Desktop refresh/Windows 7 Support, Responsible for installing new PC/Workstation/laptop software and equipment

●Responsible for ensuring the end-user of a new (refreshed) PC/Workstation/laptop is familiar with the new OS and the new policies put in place by National Grid

Systems Administrator – 9/2016 – 12/2016

Optogenics of Syracuse, Inc.

●Provide server support (manage/maintain/upgrade) for an optical laboratory environment, including Microsoft Windows Server 2008 & 2012, Linux (Centos, RedHat Enterprise v. 5, Ubuntu LTS).

●Provide management and maintenance of multiple Windows desktop/workstation machines using Windows XP, Windows 7, Windows 8, and Windows 10, manage serial and maintain connectivity for multiple shop floor optical manufacturing machines

Systems Administration – 6/2005 – 3/2016

Computer Services Corporation

●Provided server support for a large (1000+ server) enterprise for UTC/Carrier Corporation, including build out, decommission, and troubleshooting of Microsoft server operating systems.

●Designing Microsoft Windows 2000, 2003, and 2008 (R2) Directory Services.

●Migrating and upgrading operating systems to the latest/most recent versions.

●Installing, configuring & administering Windows 2000, 2003, and 2008 (R2) Servers.

●Installation, configuring and troubleshooting of computer networks.

●Installation, co nfiguration, and troubleshooting of VMware hosts (ESX/ESXi), and guest Operating Systems

●Configuring and installing both Windows and Unix (Linux) workstations.

●Understanding and operating the features and functions of Windows 2000, 2003, and 2008 (R2) operating systems.

●Implementing & administering Microsoft Windows 2000, 2003, and 2008 (R2) Directory Services.

Systems Administration/Maintenance – 9/2003 – 5/2005

Self-Employed: Focused on Small in house businesses

●Provided Network, Systems, Telecom, and end-user support/training/security/administration for multiple environments

●Provide support and training in mixed environments, including, but not limited to Windows 2000/2003 (both with and without Active Directory), Novell Netware 5.x and 6.x, Apple Macintosh (OS versions 8, 9, and X), and various Unix-like operating systems (Linux, *BSD, SunOS, Solaris, etc).

●Provide Security for networked systems via LDAP/SASL/Kerberos implementations, PKI implementations and the use of certificates, Cryptographic Implementations using multiple algorithms, Implementing Network Firewalls (both in hardware and software)

Systems Administration – 12/2000 – 9/2003

Forward Business Solutions

●Provided Network, Systems, Telecom, and end-user support/training/administration for multiple users, departments, and business unit of United Healthgroup in a Microsoft Windows NT/2000/Unix environment.

●Performed daily administrative IT functions (backups, configure new user accounts, open, log and close trouble tickets)

●Assisted end-users with hardware, software, and network connectivity issues

●Provided technical assistance to attain problem resolution

●Troubleshoot complex in-house software applications

●Advised end-users on best alternatives relative to software applications, hardware issues, and network connectivity

●Repair and maintain company computers, peripherals, and telephone equipment

●Escalated issues to the appropriate technical channels as needed

●Provide support for plan site Disaster Recovery via backup of critical files via ArcServe, full and up-to-date systems inventory (both servers and workstations), and maintaining an up to date recovery plan

●Provide On Call service to end-users and to upstream technical resources when required

●Employ Change Control Process for all major changes to either local network or wide area network

●Administered multiple network printers (both HP and Xerox)

●Install and troubleshoot telecom equipment as needed

●Program local PBX as required by customer

●Evaluate business units’ requirements, develop and implement approved changes

●Provided input to process improvements and development of standards.

●Provided support to internal and external organizations by being the primary data contact for the plan site.

●Provided support for both supporting and enforcing HIPPA regulations for plan site.

●Implemented/Administered additional security to deal specifically with member/patient information handled through plan site for for approximately 60,000 members in both upstate and downstate NY areas.

●Installed, configured, and assigned 250+ desktop computers with customized (corporate) version of Windows 2000 Professional for the ISI project with 4 business days. Provided support for same to end-users. Migrated NT to Windows 2000---over 250 users.

System Technician – 8/1997 – 11/2000

Integrated Office Technologies

●Responsible for Network, Systems, Telecom, and end-user support/administration for multiple users, departments, and business unit of United Healthgroup in a Novell Netware/ Unix environment

●Responsible for installing new PC/Workstation software and equipment Compaq, Dell and IBM

●Provided technical assistance to attain problem resolution

●Troubleshoot complex software applications

●Advised end-users on best alternatives relative to software applications, hardware issues, and network connectivity

●Repair and maintain company computers, peripherals, and telephone equipment

●Escalated issues to the appropriate technical channels as needed

●Provided support for plan site Disaster Recovery via backup of critical files via ArcServe, full and up-to-date systems inventory (both servers and workstations), and maintaining an up to date recovery plan

●Administer multiple network printers (Hewlett Packard/Xerox/Epson/Canon/IBM)

●Install and troubleshoot telecom equipment as needed (desk phones, PBX / Cards, Software)

●Evaluate business units’ requirements; develop and implement required changes

●Provide input to process improvements and development of standards.

●Provide support to internal and external organizations, mainly through being the primary data and technical contact for the plan site.

Desktop Technician- 5/1997 -8/1997

Kelly Technical Services

●Short term contract for Corning Incorporated for the MTE department providing desktop and end-user support

●Provided end-user support in a Microsoft Windows NT 3.51 and NT 4.0 environment

●Troubleshoot multiple hardware (both PC and Alpha) and software issues.

U.S. Military (Army) - 1991 - 1995

Communications

Various positions, specializing in radio communications.

Retired from active duty with a General Discharge (Medical), with the rank of Sergeant (E5)

Education 1988 - 1991 Syracuse University

BS, Computer Engineering (Fast Track Curriculum)

AA, Philosophy

Course work in C, Assembly Machine Code, and Forth

Graduated with 3.92 GPA.

Certifications

A+, Security+, MCSE+I, SAIR Linux Level 1

NET IDNX / SoNET

Hewlett Packard Printers (From DeskJet to LaserJet 8000 series)

Software/Hardware Knowledge

Microsoft Office versions 95 through 2010 (Word, Excel, Access, some PowerPoint)

Microsoft Windows Desktop OS versions 95 through 10

Microsoft Windows Server versions NT 3.51 through Windows 2012 R2

Microsoft Exchange versions 5.0 through 2003

Microsoft SQL Server versions 6.5 - 2005

HTML/CSS/Perl/ASP/Some PHP/C/C++/Assembly Languages/

Unix Shell Scripting (bash, c shell, korn shell)

Windows Shell Scripting (Powershell/VB)

Mainframe communications applications (TN3270 applications, IBM Pcomm)

Unix and Unix like operating systems (Linux, Free/Net/OpenBSD, QNX, and Sun Solaris 2.6 8.0)

MySQL/PostgreSQL for all listed platforms (Windows/Unix)

Veritas Backup Exec versions 7.x - 9.0 for Novell Netware and Microsoft Windows NT

Veritas NetBackup versions 5.x – 7.x for Windows Server & Unix platforms

ArcServe versions 5.x - 6.12 for both Novell Netware and Microsoft Windows NT

Various backup solutions for Unix (Veritas, ArcServe, GearSoft, NovaBack, Amanda, tar/cpio)

Call Management Systems (Avaya, ATT) (both for programming and reporting)

Tandberg 6000 series Video Conferencing Equipment and associated peripherals

Banked/Rackmount Serial Communications Devices (Modem/ISDN/POTS/Fractional T)

AT&T Audix Voicemail System

AT&T Definity series PBX

NET IDNX series High-Band Communications Systems

NET SoNET series Optical Communications Systems

Dell/HP/IBM/Compaq/Generic (Whitebox) Servers/Blades, PC's and laptops

Interests & Hobbies

Networking communications systems, chess, billiards,

UNIX like operating systems (i.e.: Open/Net/FreeBSD,

Linux, QNX), Embedded Applications, HAM Radio



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