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Management Quality

Jermyn, Pennsylvania, 18433, United States
December 03, 2017

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William Matos, Jr.

*** ***** ***** ***, ******, PA 18433

H: 570-***-****

Executive Summary

Highly motivated and results oriented management professional successful in developing and leading top performing teams capitalizing on manufacturing opportunities to build revenue, capture key accounts and outperform competition. Self-motivated, accountable, results oriented, dependable, responsible professional with experience leading profit-generating operations through quality initiatives, strategic planning and innovative team development with an advanced understanding of contractual requirement and customer needs. Quality, customer satisfaction and fiscal performance improvements realized through design and implementation of process controls, obtaining compliance to the strictest quality standards, allowing delivery of high quality products.

Core Qualifications

Operations Management

Deviation and CAPA Management

Quality Assurance and Compliance

Process and Improvement Management

Facilities Production Maintenance Management

ISO 9000 System Development

Safety and Quality Auditing

Research and Process Development

Inventory Management

Quality Systems Management

Training Management

SharePoint Administration

Professional Experience

Select Tissue of Pennsylvania Vandling, PA June 2016 to Present

Manufacturing Plant Operations Manager Vandling PA

Management and set up, of a new manufacturing facility including machinery installation, facility renovation and upgrades. Develop safety programs with implementation and compliance to mitigate lost time and injuries. Implement quality control to insure customer satisfaction and superior level of service. Develop and execute inventory and management systems, human resources, shipping and receiving and negotiating all contracts and purchasing with final approval by CEO. Execute hiring, evaluation, determining salary increases and termination of facility employees, production startup, process improvements and profitability increases, through appropriate product blend, mitigating damage and salvage materials and controlling operational costs. Manage standards audits to assure customer satisfaction and maintain FDA required levels of cleanliness and product safety.

Management of the warehouse and inventory, setting raw material inventory levels, and scheduling production runs to meet sales orders in a cost effective, timely manner, maintaining quality standards established. Management of delivery schedules. Maintain accurate records and submitting daily reports to the corporate office. P&L responsibility for the facility.

GENCO– Pittsburgh, PA November 2010 to September 2015

Quality Manager, Quality Management Systems– Pittsburgh, PA

Direct Customer Contact Position. Oversight of 47 corporate facilities related to the Quality Management Systems throughout the country. Scale and coordinate an ISO 9001-2008 based Quality Assurance and Compliance Management System, to corporate-wide implementation. Assess FDA food grade facilities to determine, develop and implement solutions and process improvements to align the sites with required physical security, applicable standards, regulations, customer requirements, and laws pertinent to product being handled. Assure the highest levels of customer satisfaction are attained with expedient resolution to customer complaints. Direct and develop facility team resources to expand, execute and maintain the quality and compliance system taking the facilities and company to the next plane. Standards currently aligning are, cGMP, SQF, BRC as well as AIB. Budgetary responsibilities aligning cost with the established departmental budget.

Quality Assurance Manager – Tobyhanna, PA

Direct Customer Contact Position. Assessed the overall function of the Quality Management System (QMS) in establishing and obtaining the overall facility quality improvement goals. Executed the development and implementation of a pharmaceutical grade ISO 9001-2008 based QMS, delegating, providing leadership, direction and technical writing instruction to management professionals and process owners for their functional areas, yielding increasing production accuracy and customer satisfaction, promoting document ownership. Managed Statistical Process Control (SPC), reported progress and monitored process improvement implementation, through development of Change Control Management System, ensuring processes to be compliant with safety initiatives, budgetary requirements and customer contract obligations. Products included Medical device (sanitation protection) as well as List 1 Chemicals (PSE) as well as consumer based products.

Developed, implemented and executed an Issue Escalation System procedure for reporting and documentation of issues and concerns to management in a timely manner; Developed and maintained a Deviation Documentation system where required short duration special processes are outside of documented procedures. Responsible for the resolution of deviations, CAPAs utilizing root cause analysis during investigations, supporting production and product release requirements; CAPA system improvements, with investigation procedures for incidents, review of findings and determination and implementation of appropriate corrective action. Collaboration and cross functional communication across all levels of the organization as well as written reporting to indicated regulatory entities.

Directed and developed initiatives and auditing to increase compliance to cGMP, Sarbanes–Oxley, HACCP, site standards and regulatory requirements from the FDA, EPA and DEP at all levels. Supervision and training of quality control personnel.

Increased profits through the above efforts both internally with the customer, also allowing presentation of organizational successes to potential new business and obtaining that business. Developed Trending of quality issues. Directed the training and safety department in implementation of training programs and classes, and improvements in site safety.

As an RABQSA ISO 9001-2008 Lead Auditor; Developed, implemented and managed internal quality control auditing of processes, determining that procedures are validated and verifiable to the functions as performed. Effective execution and management of external, supplier and customer driven audits. Engage suppliers and customers to resolve quality issues, exceeding customer requirements and expectations.

Assure accurate disposition of non-conforming product including management of product damage, quality holds, rework, returned goods and recalls, ensuring that all information is escalated to the appropriate level of management.

GENTEX Corporation – Scranton, PA January 1992 to July 2009

Research and Development Senior Laboratory Technician

Spearheaded corporate directed research for DOD and DHS funded projects. Served as mentor to junior team members. Executed technical writing in support of MIL Spec contracts, experimentation, final reports, projects, and system level testing, for both research and development and production, in a quality control environment. Specified and recommended purchases of analytical equipment builds to augment a controlled scientific testing capability. Monitor, maintenance, troubleshooting, and repair of quality control analytical laboratory instrumentation and support equipment. Administrative scheduling for experimental projects and analytical testing in support of the facility. Support for Geometric Dimensioning and Tolerance for mechanical part acceptance

Conceived and fabricated a test apparatus and data management system for classifying and evaluating the efficacy of self-detoxifying textiles against liquid and vapor chemical warfare agents, a revolutionary improvement to testing used by the DOD, and subsequently adopted as the new standard by the DOD.

Served as: Corporate ISO 9001-2000 Lead Auditor and Safety Policy Auditor for both Corporate and R&D Laboratory Safety Committees.

Plant Team Leader-LifeTex International Division

Installation and engineering modifications for a new stand-alone production facility. Executed start up and management of production, quality control and maintenance operations for the facility. Championed capital projects; managed and provided direction for skilled trades for all aspects of establishing a new production facility with installation, refurbishment, engineering modifications to equipment, and facilities infrastructure. Recruited, hired, and trained employees, creating a team environment with development and ongoing evaluation of and feedback to employees. Development of a quality-training matrix and Standard Operating Procedures, fostered continuous quality improvement, cost containment, and ownership of processes, facilities and machinery by all employees. Responsible for testing and inspection of incoming, in-process and outgoing product. Based upon MIL Specs, designated and maintained testing and calibration per requirements. Departmental P&L responsibility blending in to the Vice President of Operations overall P&L responsibility for the company.

Provided management leadership, direction and oversight of the on-site maintenance department to ensure increased support services for the manufacture of protective chemical and biological laminated roll goods. Established and implemented a predictive maintenance program to maintain machinery up time and mitigate costly rebuilds. Inspect plant facilities and review inspection reports to determine requirements for repairs, replacement or improvements necessary.

Development, implementation, and management of a production process for JSList materials that created a $40 MM/Yr. DOD business. Material and process development for CBRN chemical and biological protection for the Field Personnel Isolation Unit, a $3.7 million project funded by the DOD.

Developed, implemented and executed ISO 9001-2000 documentation for all production, quality and maintenance processes within the facility achieving ISO 9000-2000 facility certification. Served as: Safety Policy Auditor, and Corporate ISO 9001-1994, 2000 Lead Auditor.

Process Leader Class A

Assistant Supervisor duties. Directed back of house production. Monitor and maintain operational parameters of production lines and solvent incineration systems. Production quality assurance inspection for incoming goods and outgoing finished product.

Achieved production line efficiency increases, saving the company $175 thousand per year in operating costs.

Lead departmental efforts in attaining ISO 9001-1994 Certification as Team Leader/Secretary. Successful corporate wide ISO 9001 plan realigned to reflect team's departmental efforts. Served as: Corporate ISO 9001-1994 Lead Auditor.


Certification: Industrial Maintenance Mechanical Technician, 2009

Johnson College – Scranton, PA

Coursework in Industrial Maintenance; Welding; Hydraulics; Pneumatics; Equipment Installation / Troubleshooting; Industrial and Commercial Electrical Wiring / Motor Control; Electronic Circuits; Programmable Logic Controller Programming, Application, Troubleshooting; HVAC. 100% GPA

Associates of Applied Science: Electrical Engineering Technology, 1992

Penn State University – Scranton, PA

Coursework in electric and electronics theory and design, motor control circuitry, computer programming. Graduated Cum Laude with a 3.77 GPA.


Article Co-Author

Textile fiber finishes as active components in self-detoxifying and protective garment textiles. Batzel, D.*; McAndrew, K.; Daczka, D.; Matos, W.; Morgan, K.; Shalkowski, L.; Klem, S.; Axtell, H.; Koniz, R.; Rickwood, M. In Proceedings of the 2007 Scientific Conference on Chemical & Biological Defense, Timonium, MD, November 13-15, 2007; CBRNIAC: Aberdeen Proving Ground, Gunpowder, MD; 2008. U.S. Patent Pending, within the scope of protective textiles, Daczka, D.; W. Matos; Batzel, D., 2007.

Rapid analytical methods for evaluating the performance of new active detoxification agents for self-detoxifying textiles. Batzel, D.*; Axtell, H.; Klem, S; Shalkowski, L.; Matos, W.; Koniz, R.; Gaboda, W.; Schreuder-Gibson, H. In Proceedings of the 2006 Scientific Conference on Chemical & Biological Defense, Hunt Valley, MD, November 13-15, 2006; Chemical, Biological, Radiological and Nuclear Defense Information Analysis Center(CBRNIAC): Aberdeen Proving Ground, Gunpowder, MD; 2007.


ASQ Member

RABQSA ISO 9001-2008 Lead Auditor

Effective Supervision for the 21st Century issued by Penn State University Continuing Education

ISO 9001- 1994, 2000 and 2008 Lead Auditor issued by NIPRC

Advanced Business Communications and Technical Writing issued by Penn State University.

Lean Manufacturing Kai-zen Event Training issued by NIPRC

Lean 101 Manufacturing Kai-Zen Event Training issued by NIPRC

5S Lean Training issued by NIPRC

Culture and Climate Seminar issued by East Stroudsburg State University

Microsoft Office Enterprise Training

Forest City Volunteer Ambulance Association 1976-1997

Elected Vice-President of the organization for two years

Elected President for eight years.

EMT and Crew Chief.

Vandling Borough Council – 1985-1995

Elected to Vandling Borough Council for ten years. Served on the Department of Public Works Committee.

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