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Customer Service Microsoft Office

Fairfax, Virginia, 22033, United States
November 20, 2017

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A highly motivated recent division 1 College athlete graduate. Delivers timely results and accuracy in high volume work environments while maintaining a high standard of analysis and professionalism. Strives to exceed professional and personal goals to benefit my employer. Flexible, detail oriented, and a team player.


Strayer University, Washington, DC Oct. 2016- Present

Master of Science – Computer Information Systems

Missouri State University, Springfield, MO May 2015

Bachelor of Science – Sports Administration


Problem Resolution/Decision-Making

Strategic Planning/Analysis

Financial Audit/Review

Customer Relationship Mgt

Leadership/Training and Development

Microsoft Office 2013 (MS Word, Excel, PowerPoint)

Project Management

Handling of Confidential Information

Help Desk Support

Software installment


Financial Analyst, April 2016 to Present

Strayer University, Chantilly, VA

Job Type: 40 hours per week, Full-Time

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Provide superior customer service and efficiency in response to inquiries from internal and external customers

Assume responsibility to prioritize emerging issues, handle concurrent objectives and meet deadlines

Maintains accounts and service database by entering and researching data

Responsible for the execution of financial counseling of policies, requirements, and procedures

Support cooperative cross-functional, cross-regional communications and dialogue by maintaining a close working relationship with campus teams, regional teams, Bursar, Internal Audit, and related groups

Provide assistance with training new hire phone calls, chats, documents.

Assisted with additional work hours to provide additional assistance to the team

Confidential analysis of data, input data & determine sufficiency of documentation.

Sports Performance Trainer, January 2016 – April 2016

Power Train Sports, Ashburn, VA

Job Type: 40 hours per week, Full-Time

Assessed, discussed, motivated, and taught clients how to improve their fitness, strength or physique.

Helped clients achieve their fitness and health goals through motivation and educational platforms.

Designed individual and group exercise programs tailored to the needs and attainable goals of specific clients.

Conducted and understood the need and importance of screening and client assessment, initially and progressively

Provided information and/ or resources on general fitness and health issues & provide emergency first aid if necessary

Wide Receivers Coach, June 2015 – December 2015

Evangel University, Springfield, MO

Job Type: 65 hours per week, Full-Time

Developed the skill set and mental preparation for college receivers.

Game Day operations Pre and Post game duties - set up field and warmed up specialist and position group.

Press box responsibilities- analyzed defensive secondary weaknesses, drive charts, down and distance and pass game feedback with offensive coordinator.

Managed all individual position meetings, position drills, and graded film with critiqued and encouraging feedback.

Conveyed constructive criticism through film study to develop film analysis skills.

Broke down film of opponent’s defense, coverages, fronts, stunts and blitzes for the offensive scouting report.

Created Strategic scouting reports for each opponent offensively and defensively.


Athletic Director Intern - December 2015 – May 2015

Missouri State University, Springfield, MO

Job Type: 30 hours per week, Intern

•Shadowed Athletic Director and managed all Athletic Events in the winter and spring. •Processed administrative paperwork that included filing papers, data analysis, projects, and reports. •Provide ongoing education documents for the MSU student-athletes, coaches, staff, and university administrators with regards to university, Missouri Valley and NCAA rules; •IT computer set up, install software, teach how to use new programs. •Responsible for maintenance of student-athlete data in Banner (Shadowed) •Administer the National Letter of Intent program for prospective student-athletes and official/unofficial visit documentation.( Shadowed) •Shadowed Athletic Director daily by sitting in Missouri Valley League conference calls, Missouri State Athletics staff and Head Coach’s meetings. • Attended financial and budgeting meetings to keep tentative records. •Provided feedback on a weekly basis in regards to my assignments and responsibilities. •Assist the Sports Medicine Department and NCAA drug testing as it pertains to roster of student-athletes, confirmation of notification received by student-athlete and the results.( Shadowed) •Recruit complimentary admissions, pass gate lists for events, all recruiting visits (official and unofficial), and coach participation with local sports clubs.

Advertising/ Ticket Sales Intern - December 2014 – May 2015

Missouri State University, Springfield, MO

Job Type: 30 hours per week, Intern

• Advertised ticket Sales for all Missouri State Athletics. The department focused on season tickets, hospitality packages and group ticket specials. • Created rapport with new and old ticket holders, groups, and local businesses to accommodate specific needs and wants of the clients to exemplify excellent customer service. • Shadowed and managed new business opportunities through leads. • Actively Follow up and return calls/emails for new sales and with previous season ticket holders with new deals and renewal specials. •Organized charts comparing season ticket sales and revenue goals for the previous season and future of each sport. •Learned the facilities amenities and toured them with new students and parents on campus.


•Springfield Boys and Girls Club: Springfield, MO, mentor youth ranging from the ages 6-17. •Disney Day: The Bears attend Walt Disney Elementary quarterly, to spend the day with students of all grades, attend their classes and signed our autographed team posters. •Arc of the Ozarks: Facilitated activities for youth and adults that are handicapped and/or endure special needs

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