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SharePoint Support Engineer

Cairo, Cairo Governorate, Egypt
November 13, 2017

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(C) +201*********


Dynamic, Self-Motivated and Enthusiastic to work, Keen for progress and developing experience in

Communications Technology, with ability to work as a team member or under own initiative and under

pressure, Conscientious, methodical and able to meet deadlines maintaining high standards of work.


Expertise in SharePoint Architecture, Installation, Expertise in SharePoint Migrations

Configuration, Customization, Managing and Hands on experience on Office 365

Administering Share Point Portal Server MOSS Architecture and Administration.

2007 / 2010 / 2013 / 2016 Administered SQL Server Database server and

Deploying Solution Packages and WebPages Implemented SQL-Clustering, Load balancing.

using technologies ASP.NET, Angular JS, Active Directory, Microsoft SQL Server, IIS,

JavaScript, HTML, CSS. Remedy, System Center, Orchestrator, SCOM,

Extensive work on installation, configuration, PowerShell Scripting, Sandboxed Solutions,

and administration of Windows Server DPM

2008,2012 SQL Server

Exceptional ability to quickly master new

concepts and capable of working in group as

well as independently.

Work History

SharePoint Support Engineer 09/2015 to Current


Working as a Consultant :

Giving recommendations based on MS best practices building farm

Act as a technical focal point in cooperative relationships with other companies.

Giving MS recommendations and the how to not only resolving issues but also handling advisory


Answer the SharePoint customer questions/needs, and projecting business needs onto SharePoint

whether by using SharePoint OOTB, or implementing SharePoint solutions.

As a SharePoint Engineer I'm representing Microsoft in customer communication via phone, email,

or chat to assist customers in resolving technical issues involving Microsoft products and services.

Manage crisis situations that may involve technically challenging issues and diverse audiences.

Own and resolve technically complex mission critical or politically hot customer issues.

Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop

solutions to meet customer needs.

Investigating complex SharePoint issues relating to performance, administration, site configuration

and customization;.

Using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools, Debug Diag.

Strong understating of SharePoint administration, using SharePoint Central Admin and SQL

Management Studio, SQL Profiler;.

Operations Support Engineer 06/2013 to 09/2015

Vodafone International Services VIS

My Responsibilities were to Manage the SharePoint platform backend servers.

Ensured to meet the systems availability for all the backend systems.

Followed-up on the daily health checks and fix problems once they appear on a server.

Insured to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.

Cleared notification for any production problems.

Escalated and communicated raised issues from Vodafone OpCos to the 3rd line of support.

Kept up to date with the new SharePoint product versions and new releases.

Transferred the knowledge to the first line of support.

Transferred the knowledge to the new comers in the second line support team.

Ensured to use the SharePoint pre-production environment for testing activities before launching a

new service.

Ensured to maintain the SharePoint preproduction environment similar to the production platform.

Ensured to maintain the preproduction environment availability for all the backend systems

excluding planned outage.

Managed installing and upgrading SharePoint Products.

This includes the deployment of new shipments Crisis Management & Escalations:.

Managing any crisis related to the system.

Escalate to vendor and management when needed.

Follow the crisis management.

Service Engineer 06/2010 to 06/2013

Summit Technology Solutions

My duties were to Implement and Configure SharePoint 2010, 2013 for various customers

Supported, Improved and maintained MS SharePoint, MS SQL database.

Restored and recovered the corrupted databases on SQL server.

Installed and tested new versions of the MS SQL, MS SharePoint

Monitored over all servers performance (CPU, Memory and Network).

Handled Backup & Recovery tasks for all servers (SQL and SharePoint servers).

Identified and solved technical issues with a variety of diagnostic tools.

Followed up with clients to ensure optimal customer satisfaction.

Remained up-to-date on the latest technologies and solutions applicable to MS products.

Oracle APPS DBA 09/2008 to 05/2010

Wadi Holdings

Installed The Operating System For the Oracle servers (Linux).

Installed the E-business Suite Application on the servers.

configured the Backup and Security for Oracle E-business Suite

Applied database and applications patches for Oracle E-business Suite.

Troubleshooted problems with concurrent managers.

Created Users, Responsibilities and custom menus for the application.

Controlled access permissions and privileges.

Cloned the Database and the Application.

Opened service requests for Oracle support.

Monitored performance and managed parameters to provide fast query responses.


Bachelor of Information Systems: Information Systems 2008

Sadat Academy for Information Systems -

Graduation project: Data Mining on leukemia in Egypt

Personal Information

Date of Birth: July 7th, 1988.

Nationality: Egyptian.

Marital Status: Married.


Arabic is the native language.

Fluent in spoken and written English.

Basic knowledge of French.

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