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Customer Service Representative

Location:
Decatur, Georgia, 30030, United States
Posted:
November 13, 2017

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Requeia Cook

**** ******** *******

Decatur, GA *0034

(404) ***-****

ac3abd@r.postjobfree.com

To secure a challenging career-oriented position that fosters growth and development within your company, with the intent to utilize my critical thinking, analytical and interpersonal skills, guided by principles of ethical and moral leadership.

Education

DeKalb Technical College, Clarkston, GA

Criminal Justice/ Early Childhood Development

Stockbridge High School

High School Diploma

Work Experiences

Comcast Telecommunications July 2017- Present

Customer Service Representative

Diffuses and resolves various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction

Makes service changes, recommends service options, and schedules installations for phone, television cable, and internet lines

Provides detailed and accurate accounts of customer calls for prevention of future audit issues

Resolves an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters

Meets performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution

Upsells company products and services to customers and meet target sale conversions

Routes technical queries to designated channels for proper resolution of service and equipment issues

MARTA Transit June 2015- March 2017

Para- Transit Operator Trainer

Assisted elderly passengers and persons with disabilities as required by the Americans with Disabilities Act, including the loading/unloading and securement of wheelchairs within established safety procedures. Physically evacuates passengers in any emergency situations

Inspected assigned vehicle before and after operations and makes notes of any defect discovered

Completed vehicle condition report

Completed passenger and vehicle usage records

Kept vehicle interior clean

Prepared and submitted Incident/Accident reports

Responsible for keeping updated on all company policies and procedures, and all training requirements

Correctional Health Partners September 2012- June 2015

Administrative Assistant

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system

Answered telephones and transferred calls to appropriate staff members

Sorted and distributed incoming communication data, including faxes, letters and emails

Organized the scheduling of meetings, conferences, and events; distributed minutes for them

Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations

Organized the scheduling of meetings, conferences, and events; distributed minutes for them

Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations

DeKalb County Sheriff Office August 2006- July 2012

Jail Classification Clerk

Assessed inmates using psychological tests and questionnaires to evaluate the offender's mental state and risk level

Interviewed newly incarcerated inmates to gather information about their work experience, education, social status, family background, health history and any current physical or mental impairment

Review criminal history, current charges and case files to assess risk to the public, other inmates and correctional facility staff

Recommended appropriate work detail, rehabilitation programs, activities, social services and psychological treatments required by the inmate

Reviewed reclassification requests and makes further recommendations based on the inmate's progress, job performance, health and compliance with facility regulations

Fulton County Sheriff Office October 2004- August 2006

Security Specialist

Performs routine maintenance checks of departmental vehicles

Checks vehicles in and out to the Sheriff’s Fleet Division parking lot

Maintains records and reports related to assigned duties and areas

Conducts inmate security checks regularly to ensure the safety and well-being of all inmates in custody

Monitors elevators phone system, courtroom system, I.C. telephone system, I.B.M. computer and all CCTV monitors

Provides general courtroom information to the public

Responds to all alarms in a timely manner



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