SWAPNA SASIDHARAN – MS, PMP®

*** ******* **. **********, ******** 60194

847-***-****; ac34xx@r.postjobfree.com

PROFESSIONAL SUMMARY

PMI-PMP certified senior Program Manager and strategic solutions provider with 12+ years of techno-functional experience and outstanding project management skills (Waterfall, agile and hybrid SDLCs). Ability to understand key stakeholder (including C-suite) requirements, have consistently delivered value to customers by timely identification of risks and issues, while adhering to quality, schedule and budget. Handpicked by executive team to turn around underperforming programs; solutions driver who bridges the gap between business and technology with expertise in managing programs and multiple concurrent projects. Directs PMO teams to develop high quality programs that solve business problems and provide tangible results for enterprise-level legacy workflow systems. KEY SKILLS

Strategy & Execution PMO Management Staffing & Resource Management

Product Roadmaps Process Standardization Technical Project Management

Portfolio Prioritization Business Development Conflict & Change Management PROFESSIONAL CERTIFICATIONS

PMP® - Project Management Professional from the PMI MCP® - Microsoft Certified Professional

MCTS – Microsoft Certified Technology Specialist

PROFESSIONAL EXPERIENCE

PROGRAM MANAGER (CLIENT ONBOARDING - STRATEGIC ROADMAP) - RR DONNELLEY & SONS Buffalo Grove, IL 2014 – Present

Developed and implemented integrated marketing communication strategies for the clients to support their key business initiatives and technology implementations using $9.5 M budget.

Transformed the technology team from a reactionary technical team to an effective strategic partner leading change across the business while reducing operating costs by 20%. Led a group of project management resources focused on business and operational transformation.

Drove the development of 5 year strategic road map within IT Department and drove significant investment in support of the corporation’s aggressive growth plans.

Focused the strategic planning process to reduce the time to market for new product features from 17 weeks to 10 weeks by introducing new product development program using a $1.7M investment.

Led corporate wide benchmarking of IT operating processes by rolling out software standards and policies resulting in identification of multiple improvement opportunities saving 20 man hours of work per week.

Co-ordinate with Operational Excellence team to implement software solutions to solve business problems by cutting costs 15%.

Addressed major business pain points through implementation of Production Support Process including process design, rollout, and metrics which increased customer satisfaction rate by 40%.

Major contributor to the development of all information technology initiatives for the client including planning, budgeting and workflow prioritization.

Developed Organizational Change Management program to enhance performance, efficiency and customer satisfaction.

Increased key accounts to expand into 3 new territories through stronger relationships and seamless operations.

Created and implemented operational processes eliminating 2 full time administrative positions through improved efficiency.

Managed onboarding and training for new employees and independent contractors. Sr. IT PROJECT MANAGER - RR DONNELLEY & SONS- Buffalo Grove, IL 2011 – 2014

Created automation processes to import data feeds based on business logic and create orders in the inventory management system for fulfillment using ETL (SQL Server Integration Services (SSIS-2008)), streamlining the process by replacing manual workflows and generating company revenue.

Managed client corporate change initiatives impacting multiple businesses and functions by implementing variable print on demand workflows in the website using Microsoft .NET 4.0 and Page flex 8.0.

Generated annual revenue of $1.5 million by onboarding a new healthcare client in a three month turnaround time.

Implemented firm and state based restrictions within fulfillment ordering system to enforce strict compliance to state regulations using .NET Framework 4.0 and VB.NET 10.0.

Increased company revenue annually by $500,000 by onboarding a healthcare client to an existing website while creating an additional secondary website to ensure 4 hour turnaround time for each order received, enforcing compliance to Medicare regulations.

Reduced billing errors by 30% by identifying loopholes in the existing billing processes thereby increasing invoicing accuracy.

Upgraded website with widget features for quick check outs and advanced search methods using .NET Framework 4.0 and Ajax controls, dramatically improving ease of use and access of information, thereby increasing client user base and company revenue.

Created document storage features and application builder package functionalities within ecommerce applications using ‘ABCPDF’ pdf library for .NET Framework 4.0 and SQL Server 2010, which helped the customers to store a library of documents and build an application packet of documents within the website enforcing state and firm regulations.

Reduced client expenses by educating clients on marketing mode functionalities of the fulfillment ordering system, reducing adhoc special project requests and demonstrating how well their requirements could be tailored to the existing program for their marketing campaigns.

Created automated ticket generation facilities within ecommerce websites from data feed files through FTP using SSIS-2008 and .NET Framework 4.0 to incorporate accurate tracking, communication and fulfillment of daily orders. This reduced the occurrence of manual errors within order creation requests by 30% and provided clients with faster turnaround time.

Improved internal work flow processes by integrating functionalities that auto assigned print specs and calculated pricing using ‘ABCPDF’ pdf library for .NET Framework 4.0 and SQL Server 2010, increasing pricing accuracy by 15%.

PROJECT MANAGER - PORTER LEE CORP. – Schaumburg, IL 2010 – 2011

Effectively managed a remote team of 10 people, coordinating task balancing and scheduling, successfully releasing security roles and target audience features of the LIMS system on schedule using VS 2008, VB.NET 9.0, AJAX and Javascript

Managed and developed options for advanced search facilities within LIMS systems based on a combination of user input fields using VB.NET 9.0 and SQL Server 2008.

Developed Crystal reports for LIMS application with SQL Server Reporting Services (SSRS 2008). SOFTWARE ENGINEER – Tata Elxsi Ltd – Bangalore, India 2005 – 2008

Developed ‘Import’ options for an architecture tool using VS2005 and C#.NET to allow users to work in accordance with the AUTOSAR standard. The task involved the implementation of recursive methods that could traverse through a component template (XML file) using Microsoft .NET XML Reader to import the data and then convert to model based objects and distribute them in the tool. The project was done following a Waterfall SDLC model.

Developed NUnit test scripts using VS 2005 and C#.NET for ten ‘Foundation’ modules of a model based tool, incorporating maximum unit test coverage along with the development of the tool.

Performed automated testing of a model based tool using Python and a third party tool.

Created test plans and test cases for a medical system and captured defects inside Mercury Quality Centre.

Created Python scripts inside HP Quick Test Professional for automation load testing. EDUCATION

Master of Science in Information Technology and Management - Illinois Institute of Technology, Chicago 2010 Bachelor of Technology in Computer Science and Engineering - Kannur University - Kasaragod, India 2005

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