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Technical Support Engineer

Location:
Sunnyvale, California, United States
Posted:
January 21, 2018

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Anil Kumar padhi

Contact: +91-778*******

Mail : ac34l8@r.postjobfree.com

Carrier Objective :

To be associated with a progressive organization that gives scope to update my knowledge and skills, keeping with the latest trends and be a part of a team that works dynamically towards the growth of the organization. Also intend to become an enterprising leader with strong analytical and problem solving capabilities.

Technical Skills :

Having 3.7 years of industrial experience on both Technical & Customer support.

Strong exposure on LAN, DNS, computer basics, internet services.

In-depth on hardware basic, windows networking, windows operating system.

Good knowledge of installing & upgrading CPU, ram, hdd, mother board and modem for desktop, laptop and troubleshooting problems related to these.

Well-versed with installing & upgrading different types of operating systems.

Excellent knowledge on application software, drivers, antivirus & security software etc and troubleshooting related problems.

Expertise on configuring & installing of ms-outlook, lotus note & troubleshooting the related problems to it.

Expertise in Yahoo website building tools like Site Builder, Site Solution and Word Press as well.

Good knowledge on Name server, IP address, DNS etc.

Ability to root cause analysis for any hardware & networking related issue

Excellent communication,analytical, interpersonal & presentation skill

Master in computer Applications from Vinayaka Missions University in 2011.

Professional Skills & Strength:

Excellent leadership qualities and ability to work individually and in a team.

Versatile team player with good analytical and communication skills.

Goal oriented and challengeable minded to achieve that goal.

Ability to perform task independently under pressure.

Good knowledge of providing excellent service to the customer/client in a pleasant and professional Manner.

Organization: Teleperformance

Company Profile:

Teleperformance is specialized in outsourced omnichannel technical support, customer acquisition, digital solutions, analytics, back office and other specialized services. Teleperformance operates approximately 147,000 computerized workstations, with more than 190,000 employees across 311 contact centers in 65 countries and serves over 160 markets.

Client : Yahoo

Position: L3 Technical support Engineer

Duration : 10st Decemember 2015 to Continue

Process knowledge:

Expertise in Yahoo website building tools like, Site Builder, Site Solution and Word Press.

Involved in Emil and chat support

Hands on experience on Name Servers, IP address related troubleshooting

ORGANIZATION: Aegis Limited

Company Profile:

Aegis is a leading global business services provider of customer experience management .Aegis offer a comprehensive suite of solutions that helps business plan deeper, transparent & better optimized customer connections & experience from strategy development through execution. Aegis has been the go-to experience creators for global giants across outsourcing & technology. Aegis wholly owned by Essar group a usd 35 billion conglomerate.

Client : Vodafone

Position: Senior Executive

Duration : 01st April 2015 to 14th October 2015

Process knowledge:

Voice Support on Vodafone products for all prepaid post paid & data related query.

Strong experience as escalation handling team player for L2 support.

Organization: IBM Global Services India Pvt Ltd.

Company Profile:

IBM is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, IBM collaborates with clients to help them become high-performance businesses and governments.

Client: Lenovo

Position: Technical Support Engineer.

Duration: 06th August 2012 to 30th September 2013

Process Knowledge:

Support service on IBM products

Voice processing knowledge for Lenovo Products.

Support on internal IT helpdesk.

Sound knowledge on LVT (Lenovo Vantage Technology).

Lenovo Hard Ware Support.

OKR (one key recovery) Support.

Support on Idea pad, Idea center, Tablets (Consumer Support).

Name : Anil Kumar padhi.

Fathers Name : Laxmidhar Padhi

Date of Birth : 05-07-1988

Gender : Male

Religion : Hindu

Nationality : India

PAN card No. : BFKPP5203G

Driving License No. : OD-132**********

Languages Known : English, Hindi and Odiya.

Address:

M R 9 Road, Malviya Nagar, Indore, Madhya Pradesh, 452010.

Declaration:

I hereby declare that statements made in the true complete and correct to the best of my knowledge and belief.

Place : Indore.

Date :



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