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Customer Service Field

Baltimore, Maryland, United States
January 17, 2018

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Deandre Conyers

Field Service Professional

Dover, DE 19904 - 302-***-****302-***-****

My purpose is to apply my utmost experience, skills and knowledge to fulfill your company's goals


Field Service Technician

Mobile Technology Inc Hillsboro, OR - March 2014 to November 2016


Building relationships with clients on a personal level. Identifying all functional and non-functional company's alarm system's within client's stores. Troubleshooting and repairing technology devices. Replacing/ setting up/ configuring all POS systems(including all peripherals). TV/ LAN installations in hospital/clinical settings. Understanding of standards for technology implementation and customer service skills.

Responsible for resolving technical issues and implementation of standard technologies in the local market. Developed and shares best practices across the national network.

Accepting and scheduling work from and responds to service center tickets, walk-in or internal help requests

and completing word documents upload and completing online reports. Successfully troubleshoots and

resolves or escalates problems in a timely manner while following consistent, standard approaches. Complying

standard operating procedures and checklists in delivering quality solutions and service.

Documents all work, including research and resolution related to service requests, in call tracking system of

all shipments.

Successfully organize, completing and carrying out a work tasks. Executes routine tasks and may be required to accept & resolve escalated support issues from other teams.

Supporting team in technical tasks missions.

Performed asset management, network support, connectivity, telecom, project management, Market & regional work, procurement. Network drops. Productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to firm and US IT standard operating procedures Possessing strong skills utilizing, composing, transferring Lotus Notes databases and Microsoft Office Suite .Understanding of technology/software relevant to team

Experience in PC support, remote communications, local area networking, PDA's, sWindows XP, Windows 7 &

8 operating systems, software installation and configuration


I have gained a lot of experience and training from working with MTI. They have not just sculpt my service experience but guided me on how an interpersonal relationship is well needed and required. With me knowing that I could deliver a reputation within the company which is respected.

Skills Used

Technical repairs and troubleshooting advanced security devices. Interpersonal relationship skills,

Leadership, Client Training, Data Entry Experience with Lotus Notes, MS Office, PC & Peripheral s

Light Service Technician

Apollo Retail Specialists Inc. - Tampa, FL – January 2016 to November 2016


Building an interpersonal relational with management and staff, conducting daily work list evaluating scope of work, meeting with management to preview/review beginning and end of shifts work, performing low-voltage rough electrical on lighting display fixtures, testing lighting displays for preventative maintenance, basic cleaning maintenance, conducting daily online reports at the end of every service, travel up 75% of the time (distance varies), complete special projects, customer solutions, perform inventory control, product quality assurance, attend monthly conference calls, read and review training instructions

Tools used

Electrical tools, computer, laptop, tablet, wiring tools, basic hand tools, 14v drill, volt tester, wiring, clipboard, wiring supplies,

Field Service Representative

Signature Retail Services - Lombard, IL - February 2010 to March 2014


Ability to work alone. Build a rapport with store personnel. Maintain store's 1x lumber aisle. Pack out new lumber freight. Check inventory (Physical count vs. Computer). Maintain set integrity with the Planogram. Train store associates on new manufacturer's products and special order methods. Write a daily report summarizing service visit. Retrieve a signoff from store management and complete an online daily report.

Project Merchandiser

Prism Retail Services - Lisle, IL - August 2009 to February 2010

Responsibilities -

Work alone in resetting store planograms. Schedule project time and date with store personnel. Stand for hours at a time. Lift from 25 lbs. to 50 lbs. maintain a clean working environment. Retrieve sign off from store management and complete a daily project sheet.


Set and Service Resources - Raleigh, NC - April 2009 to January 2010

Responsibilities –

Read and Implement new Planogram to store set. Maintain a clean work environment. Voluntarily travel to work site. Work individually or in group. Stand for hours at a time. Ability to lift over 50 lbs or more. Use of power tools and hand tools.

Assistant Crew Coordinator

SPAR Marketing – Auburn Hills, MI 48326 February 2006 to April 2009

Responsibilities –

Supervision, Time Management, Training, Inventory, Conference Calls, Call in Orders, Read and Implement

new Planograms to store set, New Item Cut-ins, Building Store Fixtures, Lift Over 100lbs, Basic Electrical

Work, Basic Use of Power and Hand Tools, Stand For Long Hours, Work with Team, Long-Distance Travel,

Work All Hours of the Day, Work All days of the Week (including Saturday & Sunday), Hotel Accommodations,

Working On the Road for Months at a Time, Cooperation with Store Personnel. Go Back Work,

Team Lead Assistant

National Vendor Services - Irving, TX - July 2005 to February 2006

Responsibilities –

Assisting Team Lead with training team members, IVR Log-in, Read and Implement new Plano grams to store sets., New Item Cut-ins, Building Store Fixtures, Basic Electrical Work, Basic Use of Power and Hand Tools. Lift over 100lbs, Inventory, Stand for Long Hours, Work with Team, Long-Distance Travel, Work All Hours of the Day, Work All Days of the Week (including Saturday & Sunday), and Hotel Accommodations. Participate with Store Personnel, Go Back Work


Lincoln Technical Institute 2004 to 2005

Diploma in Academic

Dover High School - Dover, DE 2000 to 2004


A+ Certified

February 2005 to Present

Information Technology obtained from LTI.

Associates Degree in Computer Science

October 2016 to Present

Currently enrolled in Kaplan University to achieve Bachelor's degree.

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