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Customer Service Human Resource

Detroit, Michigan, United States
January 15, 2018

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DeAnita Morrow

***** **** *** ****, ** *****313-***-**** ●


Maintained current knowledge of HR guidelines related to EEO, ADA, and FERPA compliance.

Academic experience in Talent Management, Recruiting, Employment Law, On Boarding, Compensation, Labor relations, Training and Development and Organization design.

Secretary for SHRM Baker College chapter.

Competent in writing and oral communication skilled in the preparation of business documents.

Able to work independently; also effectively working as part of a team.

Approached new strategies and assignments with a positive attitude.

Able to build strong relationships with clients and business partners.

Self-directed with the ability to produce accurate work in a deadline driven environment.

Proficient in Microsoft Office.

HRIS System, FMLA, Background Checks

Customer Service.

Six Sigma Certified Yellow belt.


Master of Human Resource Management Troy, MI

Walsh College expected graduation 2018

Bachelor of Human Resource Management Allen Park, MI Baker College June 2013

Associate of Business Management Allen Park, MI

Baker College March 2011


Guest Teacher Professional Detroit, MI

Substitute Teacher Oct. 2017- Present

Follow lesson plan of absent teacher

Maintain student confidentiality

Adhere to establish policies and regulation of School Board

Encourage,monitor, and promote student progress

Interact professionally with student and parents

Detroit Engineered Products Troy, MI

Human Resource Administrator Aug. 2014 – Oct. 2016

Responsible for green cards H-1 B application

Health care open enrollment

Recruited for engineering positions with Ford, GM, Chrysler and Magna

Performed office clerical duties including multiline phone, schedule appointments, organization of company events travel arrangements

Tracked immigration status

Responsible for office maintenance

Correspondence for executives

On-Boarding / I9 for new hire paperwork

Tracking recruiting phone hours using excel

Obtaining Visas

City Suites

Management Internship, (120 hours) Detroit, MI

Sept. 2010 - Nov. 2010

Managed multi-phone line system and composed memos.

Researched foster care agencies and compiled findings.

Processed and maintained monthly invoices.

Ensured the front office operated in an orderly fashion.

Chrysler Corporation Warren MI

Assembly Worker/Torque Auditor Sept. 1993 - April 2009

Inspected over 200 trucks per week to ensure compliance with federal specifications.

Trained new employees on processes for conducting audits, using the internal auditing system.

Supported the United Way campaign to raise significant funds on behalf of Chrysler.

Served on the “Protect the Customer” committee to ensure 100% customer satisfaction.

Received awards for Customer Service and Innovative Ideas.

Successfully completed a training course for Diversity in Business.

Machinist Mate, United States Navy, Honorable Discharged


Society for Human Resources Management (SHRM), Secretary, student member

Baker College Business Club, student member


Crisis Intervention Operator, Clerk Educational Support Team at Word of Faith International Center

VITA (Volunteer Income Tax Assistance Program)

Gleaner’s Food Bank Volunteer

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