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Microsoft Office Customer Service

Calgary, Alberta, Canada
October 27, 2017

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Peggie N. Gilmore, Cell: 403-***-**** email:

Employment Experience

October 2014 – February 2017, Monterey Seniors Village, Administrative Coordinator, Calgary, AB

Duties: I utilized ADP-E-Z Labour & Work Force Now, Great Plains & the Microsoft Office package to complete all administrative tasks (documentation, letters, spreadsheets, meeting minutes), payroll (preparation of bi-monthly payroll for over100 staff & reports for Head Office, new hire/dismissal/departing employee packages, change forms, discrepancies, staff requests, ), Resident services (new & departing resident leasing documentation, monthly services data & report entry, EFT preparation, addition and/or cancellation of services) Team Leadership of Reception department (staff meetings, evaluations, scheduling, discipline) Payable/Receivables (issuing, receiving & closing of purchase orders, sourcing required products and /or services, review of all signed invoice packets for courier to Head Office) Adult day program (issuing of monthly statements to participants & invoice to AHS), overseeing general petty cash (reconciliation), Administration budgeting (responsible for keeping supply budget on track, monitoring of expenditures), assisting General Manager/Director of Care as requested (organizing gifts & cards, organizing staff appreciation luncheons, interviewing).

August 2013-October 2014, Office & Accounting Administrator, Third Dimension Millwork, Calgary, AB

Duties: I utilized QuickBooks Premier, Microsoft Office, Dropbox, Time-Summit Enterprise and other web based programs to complete all administrative tasks, payroll & benefits and H.R., accounts payable and receivable, financial, ordering and all other tasks as assigned (staff meeting lunches, painting of office, cleaning of office).

Feb 2012-August 2013 Leasing Administrator, Shaw Lease, Kaizen Group, Calgary, AB

Duties: I utilized ADP and Microsoft Office to complete administrative tasks from file inception to completion for 10 Account Executives for Shaw & CMP Lease departments, agreement compliance (i.e. insurance & registration documents updated yearly, mail outs & calls/emails), lease payouts & terminations, preparation of lease completion documentation, PPSA Registry searches, registrations & discharges for 3 divisions, preparing of registration documentation for all provincial registrations, vendor invoicing, cheque requests and customer service inquiries. I was required to order and maintain office supplies, sales literature & promotional items. I purchased for organized occasion (birthday, get-well, departure) cards and gifts. I organized, budgeted, worked with suppliers, supervised setup & teardown for 3 staff functions including a charity BB/ Auction. I was chosen to be the System Management Expert for Leasing software being implemented. Assisted Lease Manager with vehicle disposals and tasks as requested.

January 2011-October 2011 Senior Leasing Administrator, Mercado Capital Corp., Calgary, AB

Duties: All administrative duties in regards to the pre-existing portfolio which included customer service inquires, pre- authorized (CAFT) & cheque payments, returned payments, lease agreement compliance (i.e. insurance & registration documents updated yearly), lease payouts & terminations, preparation of lease completion documentation, PPSA Registry searches & discharges, assisting the Credit Risk Manager, with Bailiff seizure instruction & related lease default documentation, accounts payable & cheque disbursement, assisting the Sales Support Manager with cultivation/generation of document requests for existing/new Lessees. I used approximately 4 propriety software programs per day to execute my duties

January 2010-December 2010 Property Administrator, Allside Building Services Inc., Calgary, AB

(Business closed/owners moved to B.C.)

Duties: Assist condominium owners, Board of Directors and Property Managers/Assistants with a variety of functions, including but not limited to, maintenance requests, correspondence, flood remediation and restoration coordination (which includes organizing trades people, tenants, owners), preparation of quotations for building projects, assisting the Operations and Project Managers with Board reports & all other administrative duties as requested (i.e. assisting accountant with payroll preparation and termination documents).

Peggie N. Gilmore- resume page 2

November 2009-January 2010 Administrative/Book-keeping Assistant, Thermal Climate Controls, Calgary AB

(economic downturn period)

Duties: All administrative duties including designing letterhead, filing, data entry. Book-keeping duties (utilizing QuickBooks Pro) including co-coordinating & preparing payroll for 1 parent/2 sister companies, banking, reconciling multiple credit cards, communicating with past due clients for the parent/sister companies, AP & AR data entry for parent/sister companies, report preparation & other general duties as requested.

January 2009-June 2009 Office Administrator, Nu-Life Carpet Care, Calgary, AB

(minor surgery, recovery time needed)

Duties: All administrative duties including base line invoicing, client relations, ordering, receiving and organizing of products, job scheduling including confirmations, assisting with marketing projects, designing monthly client newsletters, staff time tracking, banking and general duties i.e. filing.

June 2007-November 2008 Site Manager CAP REIT LP, Bonaventure Estates/Mayfair Place, Calgary, AB

Duties: All duties related to leasing specialist as needed, approving of potential tenants, reviewing all diligence documents, training of staff, staff reviews, staff discipline, mid-month inspections for renovation and maintenance, ordering and receiving of required products and services via the SpendMap program, scheduling of contractors, weekly reports to Regional office i.e. accounts receivable - tenant payment schedule, reconciling petty cash, issuing warning/tenant issue/eviction notices, preparing files for eviction, handling of tenant issues and organizing of tenant functions, i.e. Christmas party. Booking of viewing appointments, tenant diligence including credit checks, entering all potential tenant data, reading of lease and new tenancy documents to approved tenants, move in and out inspections, fielding telephone and web inquirers, rent collection, banking and issuing documentation for late payment, notice to enter, upgrades and building issue notice.

May 2000-August 2005 Office Coordinator, Burnside Window Sales Ltd., Brockville, ON

Duties: Utilized QuickBooks Pro, Microsoft Office to perform all administrative & accounting related functions including payroll, taxation, reconciliation & invoicing, client relations, ordering, receiving & organizing of products, working with suppliers, job scheduling, staff time tracking, banking, preparing of documents for accountant, maintaining of showroom & general duties i.e. filing, organizing parties and purchasing gifts.

September 1996–April 2000 Administrative/Clerical/Accounting, Kingston, ON (Various Contracts)

Duties: All administrative & clerical duties, i.e. data entry, document typing, filing, reception duties, Accounts receivable/payable, payroll, banking.

February 1990–September 1996 Canadian Plus and Reservation Specialist, Canadian Holidays, Cornwall, ON

Duties: Utilized Pegasus and Sabre to assist the top 10% of clients to book vacations, flights, vehicle, attraction tickets. Assisted clients to return “home” due to the loss of a loved one by utilizing reward points. Acted as an escort for minor children who were travelling unaccompanied. Acted as Vice-chair to the Recreation Committee for 2 years.


2011 – Successfully challenged the APPRES ROL exam with a 98% pass

1989 - 1990 Metzer’s Business School, Kingston, ON, Administrative Assistant Program

1987 - 1998 St. Lawrence College, Kingston, ON, General Arts and Sciences Program


Family, my puppy, music (I sing well), the wanting to have joyful noise in my life every day (laughter!), cheesecake, party planning, working towards a goal, reading.

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