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Customer Service Software

November 12, 2017

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Resume of:

Thana Khalaf Al-Tayeb

Contact +974-********

Thana Khalaf Al-Tayeb

Nationality: Sudanese

Born In Doha 1989

PO Box 16405

Mob: 66448162-55948329

Sponsor Ship: Family Visa.

Margie Statues: Single.



[13th.Aug-2017-13th.oct-2017] National Telecom Corporation of Sudan

Role: Trainer in Spectrum department

[5th.Jan-2017-5th.Mar2017] University of Science & Technology-Sudan

Role: Solving computer problems (Hardware & Software)

[May-2011-July2012] PARC Qatar (Marketing Research Company)

Role: Call Center Agent and marketing via phone.


Assisted the customers with their queries and problems through phone and e-mail.

Established contacts with new and existing customers as per the direction of the supervisor.

Helped the customers to place new orders easily.

Escalated important and serious matters to the seniors.

Transferred urgent calls to the required departments correctly

Updated and entered new customer details according to the administrative permission in the customer relationship management software.

Achieved the set target of the firm within the deadline mentioned


-Bachelor of Information & Communication Technology from

(University of Science & Technology-Sudan) -2016

-Diploma in architecture from (Al Nasr Technical college-Sudan) – 2012

- Study English language course (Cambridge College London-sudan)-2016

-High School-(Qatar) - 2008


Computer Skills:-

oMicrosoft Office.

oHardware & Software

oEngineering Software (AutoCAD, MATLAB).

oQuick applications understanding and manage.

oOperating Systems (Linux,XP, windows7,8,10)

oImages processing and editing.

oProgramming(Microsoft Visual Basic.NET, Java)

oWeb Page Design (HTML, PHP)


oSystems Administration

Personal Skills:-

oFast in learning the track of the work and to improve it.

oExcellent communication skills.

oSkills in working with team.

oExcellent research skills.

oGreat customer service skills.

oDealing with vendors.

oSeries and hard worker.

oGood Documentations skills.


Arabic (Native)

English (Good)

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