Human Resources Employee Relations

GLORIA W. WILLIAMS, MPA, SPHR, SHRM-SCP

**** ***** *****• Grand Prairie, Texas 75052

951-***-**** • *****@***.*** www.linkedin.com/in/williamsgloria

HUMAN RESOURCES – DALLAS, TEXAS

SUMMARY

A proven senior human resources professional with experience in leading and executing strategic and operational Human Resource initiatives in support of organizational objectives. Demonstrated ability to partner with all levels of management and business lines to guide and lead Human Resources practices and objectives to provide an employee oriented high-performance, empowered, productive, and goal-focused workplace. Demonstrated skills in creating and developing practices that emphasizes quality, goal attainment, talent acquisition and development of a dynamic and world-class workforce.

SKILLS

•Employee Relations

•Recruitment and Staffing

•Training and Development

•Conflict Resolution/Mediation

•Strategic Planning

•Talent Development and

Acquisition (International)

•Project Management

•Affirmative Action/Diversity Initiatives

•Organizational Effectiveness

•Benefits Planning

•Compensation/Salary

Planning/Sales Compensation

Planning and Administration

•FMLA/STD/LTD

•Leadership Development

•Policy Development and Execution

•Management/Employee Coaching

•Career Planning

•Workforce Management

•Rewards and Recognition

•Succession Planning

•Employment Law Compliance

•Employee Communication

•Change Leadership Management

•Workers Compensation

•Unemployment Insurance Administration

•Employee Orientation

•Employee Services and Wellness Programs

•Planning and Development

•Performance Management Business Analysis

•Project Management

•OSHA/SAFETY

•HRIS Systems/SAP/People soft/ADP

•Microsoft Office

•Succession Planning

•Cultural Change Initiatives

•FLSA, HIPPA, GLBA, Administration

•Mergers and Acquisitions

•NLRB/EEOC/DOL Investigations

•Payroll Administration – Paychex,

ADP

•Facility Management

PROFESSIONAL EXPERIENCE

Dallas County Community College District

Dallas, Texas - October 2016 – Present

Campus Director Human Resources

Responsible for campus human resources functions with emphasis on Employee Relations, staffing and recruitment, conflict resolution, contract management, performance management, Title IX Investigations, and contracts management.

Independent Human Resources Management Consultant

Dallas, Texas – April 2012 – October 2016

Areas of expertise: Compensation and Benefits, Employee and Labor Relations, Mediation, Conflict Resolution, Investigations, Staffing and Recruitment, Strategic Planning, Organizational Development and Training.

The Colburn School. Los Angeles, California. 2008 – 2012. (Higher Education)

Director, Human Resources

Aligned, designed, developed and managed all aspects of HR strategies for organizational effectiveness. Designed and implementation of metrics and performance management and business objectives to ensure delivery of goals and accountabilities. Designed career development strategies involving students and staff.

Employee Relations and Labor Relations

•Member of Collective Bargaining Team – Facility Workers Managed arbitrations and contracts negotiations.

•Developed customized solutions and systemic strategies to ensure positive employee relations processes including a mediation initiative and complaint investigation procedures.

Employment and Recruitment

•Designed and implemented strategic staffing and recruitment initiatives for faculty and staff positions.

•Designed a strategic Employee Development, International Recruitment, and Performance Management Initiatives to support the organization’s goal of organizational development and retaining world-class teachers and students.

•Developed and implemented an employee continuous learning policy to ensure a systematic means of continuous improvement, organizational and employee development, continuous improvement, excellence in performance and personal growth.

Operational Excellence and Project Management

•Assessed, Designed, and Implemented Employee Communications Strategies.

•Administered all VISA and Immigration Employment Processes including attorney interface.

•Developed and managed budget for staff and HR Department.

•Designed and implemented organizational-wide employee benefit and wellness program with emphasis on improving wellness and reducing claims cost.

Compensation and Benefits

•Designed, planned, and implemented Compensation Plan, and Total Rewards Initiatives to support the objective of attracting and retaining competitive talent.

•Managed organizational 403b plan, annual audits, benefits communications, employer contributions, union trust funds contribution, and record keeping requirements.

Organizational Effectiveness

•Provided strategic organizational development solutions through policies and training on progressive disciplinary action, documentation, coaching, and responding to employee complaints and/or performance.

•Served as Consultant to Department Heads and Senior Management on Employee and Employment Compliance Issues.

•Developed and implemented quarterly employee-communicate meetings with President to ensure effective communication to staff employees.

Selected Key Achievements

Total Rewards Philosophy, Employee Relations - Achieved positive employee relations and reduced any potential liability and legal cost resulting from inconsistency in salaries and pay by designing and implementing a Total Compensation and Rewards Philosophy and salary structure based on best practices.

Organizational Effectiveness - Achieved high-performance accountability through developing and implementing a competency-based performance management system for high-performing work groups- Lominger.

Training and Development - Achieved improved employee and organizational effectiveness through continuous learning accountabilities company-wide.

Performance Management- Enhanced employee performance, quality, productivity, job satisfaction through employee self-directed cross-training initiative.

Employee Wellness and Benefits - Improved benefits and wellness initiatives through strategic planning.

University of the West. Rosemead, California. 2005 – 2008. (Higher Education – employees in Asia and U.S. – multi locations).

Director, Human Resources – Led all HR business strategies.

Employee Relations - Developed strategic processes and policies on legal compliance, employee safety, campus safety, employee relations, employee complaint investigations, and employee services.

Employment, Staffing, and Diversity

•Developed and implemented systemic process improvement strategies that supported recruitment and hiring of diverse and talented faculty and staff in a university with multiple campuses US and Asia.

•Designed and implemented customized employee orientation program for new hires to ensure effective transition to new assignment and organization.

Total Compensation and rewards, Operational Excellence and Project Management

•Oversaw all aspects of local and global Human Resources Functions.

•Designed and implemented organizational-wide benefits and wellness strategy directed at improving quality of life and lowering claims cost.

•Managed organizational compensation and salary structures, 403b plan, annual audits, benefits plans, communications, employer contributions, and record keeping requirements.

•Administered all VISA and Immigration Employment Processes including attorney interface.

Organizational Effectiveness

•Developed performance management system to support the integration of cross-cultural environments on the same campus through including diversity awareness and cultural diversity as a performance competency.

•Developed organization development strategies in the areas of management training and coaching, and performance documentation.

•Serve as Consultant and Coach to Department Heads and Senior Management on Employee Related Issues.

Selected Accomplishments

Organizational effectiveness and Performance Management. Enhanced performance effectiveness through management training regarding employee safety and wellness, employee development, cross-cultural relating, and performance management.

Employee Benefits - Enhanced quality and cost-effectiveness through strategic benefits and wellness initiatives.

Developed global succession planning initiative.

The Aerospace Corporation. El Segundo, California. 2000 – 2005. (Advanced Research and Development Organization - 5,000 Employees Nationally)

Director, Diversity Human Resources Programs – (National-multi-state Responsibility)

Employee Relations, Labor Relations and Diversity

•Oversaw all aspects of Corporate Diversity, Affirmative Action Compliance, Labor/Employee Relations, Employee Complaint Investigations, and Recruitment Programs.

•Developed and implemented employee communications initiative which included regular focused-group “brown-bag” lunches with the President, quarterly employee-general assembly updates, quarterly employee newsletter.

•Served as Consultant and Coach to Department Heads and Senior Management on Employee Issues.

•Managed team of 15 professional associates.

•Member of Collective Bargaining Team – Engineers

•Participated in arbitration hearings and contracts negotiations.

•Developed and implemented national organizational development processes to ensure compliance with federal and various states compliance programs which included employment laws and regulatory concerns. Strategically developed and implemented award winning national employee diversity inclusive programs.

Employment, Career Development, Staffing.

•Developed and implemented strategic Human Resources compliance initiatives and solutions to meet organizational goals to recruit, engage, develop and sustain superior world-class high-performing employees.

•Managed five (5) company-wide employee affinity groups and committees.

•Designed and implemented new management training modules as part of the organization’s management training and development policy to ensure continued and sustained professional development of management staff.

•Designed, and executed an employee development initiative to include career paths, development of job family, tuition reimbursement assistance, employee coaching and career counseling, open job announcement bulletins, and succession planning.

•Developed and implemented performance-management and improvement system designed for world-class high performing workgroups to include performance and behavior competencies designed to ensure achievement of organizational goals as the “trusted agent” for space defense and home land security.

Employment and Organizational Effectiveness. Achieved national recognition for as “Employer of Choice,

Achieved AARP Award in consecutive years, as well as the Labor Department’s EVE Award and Excellence in Diversity Award.

Employee Relations - Reduced external complaints and organization’s litigation cost by implementing a comprehensive and objective recruitment and selection process.

Achieved positive employee relations through developing open and honest channels of communication with employees.

Enhanced organizational development and positive employee relations effectiveness through management training and development of competency-based performance management tool.

Sanwa Bank California. Los Angeles, California. 1994 – 2000. (6,000 Employees, Internationally and multi-locations in California) VP, Employee Relations Manager

Employee Relations

Responsible for all aspects of strategic and operational processes in Employee Relations.

•Designed Employee Complaint and Resolution Process.

Organizational Effectiveness and Project Management

•Key Accountabilities and Metrics

•Managed team of ten professional associates.

•Mergers & Acquisitions – HR Team Lead

•Developed and managed budget for HR department.

•Administered all VISA and Immigration Employment Processes including attorney interface.

Employment, Recruitment, and Career Development Strategies.

•Developed and implemented strategic staffing and recruitment plans including deployment to ensure organizational goals of hiring and retaining quality employees in US, Asia, and Europe were met through succession planning, recruitment and staffing.

Compensation and Administration

Designed and implemented salary plans for exempt/non-exempt and sales workforce. Developed total rewards philosophy and benefits programs.

University of Redlands – Adjunct Instructor – Human Resources Management 2000-2012.

Private Liberal Arts University - 4,500 graduate and under-graduate students.

Designed and implemented training modules in HRM for graduate and undergraduate students in Whitehead School of Business.

EDUCATION

M.P.A. Public Administration and Human Resource Management. Pepperdine University. Malibu, California.

B.S. Economics and Political Science. Washington University. St. Louis, Missouri.

CERTIFICATONS

Advanced Mediation Certificate – UCLA

SPHR – Senior Human Resources Professional

SHRM-SCP

Lifetime Teaching Certificate - California Junior College District Teaching

Lifetime California Junior College District

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