Customer Service

CONTACT

Address : COLUMBUS, OH *****

Phone : 614-***-****

Email : ******.****@*****.***

SKILLS

• Product and service sales

• Sorting and labeling

• Business administration

• Customer service orientation

• New hire training

High Mathematics (Calculus 1,2,3,4) -

Physics 1,2- Mechanics - Electronics -

Electricity Computer software - basic

knowledge of Linux and DevOps

engineering

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• MatLab.

• Critical thinking

• Leadership Qualities

• Attention to Detail

• Computer Skills

• Time Management

• Customer Service

LANGUAGES

French

Native or Bilingual

English

Full Professional

PROFESSIONAL SUMMARY

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking, and known for consistent performance against target sales goals and customer service expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. WORK HISTORY

ASSOCIATE, 10/2019 to Current

Amazon Robotics (CMH1& CMH7) - Etna, OH

SALES ASSOCIATE, 02/2017 to 09/2019

Walmart - Columbus, OH

• Worked varied hours to meet seasonal and business needs

• Picking - Packing – Stow-Problem solve- SLAM

• Wrapped, boxed, and weighed bakery department products Problem Greeted customers and offered assistance for increased customer satisfaction

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• Increased customer service success rates by quickly resolving issues Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events

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Developed and implemented strategies to increase customer satisfaction and engagement

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• Responding to customers inquiries

• Verifying documents and reports

• Keeping accurate records of sales

• Receiving and preparing inventory for delivery.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

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Helped customers locate products and checked store systems for merchandise at other sites

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Provided positive first impressions to welcome existing, new, and potential customers

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Rotated stock and restocked shelves to maintain product availability and store appearance

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• Attended monthly sales meetings and quarterly sales training

• Contributed to event marketing, sales, and brand promotion

• Provided positive first impressions to welcome existing, new, and potential ATTA AMOI

MANAGER, 02/2016 to 11/2016

King Cash - Cote D'Ivoire, Abidjan

COMMERCIAL, 07/2011 to 12/2014

Shell Business Operations - Cote D'Ivoire, Abidjan customers

• Generated new sales leads to achieve and exceed monthly sales goals. Customer service (phone calls, helping the customers, encouraging them, guiding them, motivating them...)

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• Managed and motivated employees to be productive and engaged in work

• Accomplished multiple tasks within established timeframes Maintained a professional, organized, and safe environment for employees and patrons

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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

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Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals

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Developed and maintained relationships with customers and suppliers through account development

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• Improved safety procedures to create safe working conditions for workers Controlled costs to keep that business operating within budget and increase profits

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• Improved marketing to attract new customers and promote business Assisted in organizing and overseeing assignments to drive operational excellence

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Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement

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Defined clear targets and objectives and communicated to other team members

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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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• Specialists of Shell Card

Schedule thirty (30) weekly appointments to discuss the advantages of Shell Cards to companies

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Meet companies and presentation of Shell Cards for purchasing gas and Lubricants

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• Negotiate and convince companies to be Shell clients by using Shell Cards

• Meet a goal of 20 new clients (companies) per week

• Responsible for delivery of Shell Cards and clients' bills

• Make sure that the exact amount is sent to cards

• Account manager for $20K-$1B

• Shell Cards stock manager

• Responsible for EPT machines (Electronic Payment Terminal)

• Training of EPT machines to Gas station workers and managers

• Daily checking for EPT machines

• Customer service (calls, listening, advice, recommendations, help...). EDUCATION

Bachelor of Arts : Marketing Management and Research, 08/2009 Cote D'Ivoire, Abidjan

Associate of Applied Science : Electrical, Electronics Engineering Technologies, 07/2007

Cote D'Ivoire, Abidjan

High School Diploma : Math and Physics, 07/2005

Cote D'Ivoire, Abidjan

Contact this candidate