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Customer Service Support

Indianapolis, Indiana, United States
August 31, 2017

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Randel O. Hobbs

**** ***** **** **********, ******* 46140

Objective: To provide superior support in a timely and professional manner as a computer support specialist or field support professional.


I.U.P.U.I. (1991-1992)

Ivy Tech (1987-1989) (2000- 2002)

Skills and Qualifications:

Hardware Experience- Troubleshoot, printers, scanners, routers, switches, servers, data backup devices

and various PC brand names (Lenovo, Dell, Hewlett Packard)

Software- Install and configure WIN 7 and Windows Server and configure for network users.

Setting rights and complete administrator settings.

Networking – Able to configure PC’s, Routers, Switches and various other peripherals to run on a

wired and wireless network.

A+ Certified Technician, HP LaserJet Printer Certified, Compaq Server Certified

Proven on-the-job troubleshooting abilities.

Well-organized, logical thinker.

Able to effectively communicate ideas with others.

Excellent customer service skills.


American Family Insurance (August 2004 – July 2017)

Provide network and on-site support to over seventy-five remote locations

Repair and replace routers and switches and configure to network specifications.

Travel extensively to meet the required service level agreements of agents and managers.

Work daily with time sensitive information and keeping it secure.

Provide extensive training for end users on various software configurations.

Configure and install servers at agent sites and provide training and support.

Daly Technical Services (March 2003- July 2004)

Provide on-site support for 1200 users at Dow AgroSciences

Deploy, repair, enact and provide Tier III support for all users

Support all remote Dow users using RAS and high speed connections.

Troubleshoot and repair over 500 Hewlett Packard and Lexmark printers.

Meet time critical deadlines and provide excellent customer service relations.

Restage image and backup data for user migration on laptops and desktop models

Maintain tape backup for NT, VMS and emergency disaster recovery system.

Hoosier Motor Club (October 2000-November 2002)

Maintain hardware and software configurations on over 150 PC’s at 20 remote locations.

Lead deploy of 150 new Dell PC’s running Windows 2000.

Tier I and tier II support of computers at Hoosier Motor Club.

Lead field service technician servicing twenty remote locations.

Adecco Technical (April 2000- October 2000)

Corporate computer deployments at Conseco Insurance

Tier II support position for Macmillan Publishing and Indiana Gas.

Cable modem installations for Comcast @ Home service

Xerox-Connect (April 1999 - April 2000)

Provide Tier II phone support to various software and hardware configurations.

Take lead role in Y2K compliance projects.

Perform various PC rollouts at client’s sites and perform upgrades as necessary.

Help desk position at Lilly Incorporated.

Key Computers (Febuary 1995- April 1999)

Service Manager

Perform break/fix on various PC makes and models.

Provide Tier II support for modems, printers, software configurations etc.

Install new and used peripherals.

Assemble and configure new PC’s, repair customer walk in PC’s

Repair Hewlett Packard LaserJet printers.

Knowledge of Wan-Lan configurations.

Various Machine Shops

Master Machinist (1987-1995)

Proficient with running manual lathes and milling machines.

CNC and NC programming certified.

Grind shop leader experience.

Specializing in prototype and machine setup.

E-5 Second Class Petty Officer

U.S Navy (1983-1987)

Head of precision machinist grade grinding and metal plating shop.

Developed supervisory skills in a leadership role as a E-5 Petty Officer.

References Available Upon Request

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