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Operations Specialist

Solon, Ohio, 44139, United States
August 28, 2017

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***** ********** **, ***** ** *****

216-***-**** •


Seasoned IT professional specializing in complex technical problem solving and analysis in large data center environments. Additional professional background includes Management, Marketing, and Vendor experience as IBM Business Partner. Adept at developing and conducting technical training for audiences ranging from adults to children and highly skilled written and oral communicator with diverse audiences (technical, management, end user, and student).


Technical and Operations Support of administrative, academic, commercial, and research computing environments

In-depth knowledge of zOS (MVS) and zVM operating system environments and associated system software, hardware, and storage subsystems


Operational experience with job scheduler, tape & disk management, change/problem/ticket management

Proficiency in wide range of desktop software, especially Windows Office Suite (Word, Excel, PowerPoint, Access, Outlook, OneNote)


Huntington National Bank (formerly First Merit), Akron, OH 2015 to 2017

Systems Analyst (formerly Systems Specialist II)

Provided 24X7 Monitoring, Maintenance and Operational Support in z/OS mainframe environment using CA7, CA11, JCL, $avers.

Provided Network Support in Windows Server environment using Solarwinds, MS SCOM, and ATM support using Stratus, Gasper.

Managed Problem & Ticket Management with ServiceDesk Plus.

Worked with Technical Support, Systems Development, Information Security, Production Control, Client Server Development, Release Management and other customers as needed to solve problems as they arose.

Read JCL and restart or resubmit jobs as per documentation, minimizing downtime.

Monitored and performed recovery process for CPU, disk and virtual tape, Stratus (ATM) and other peripheral hardware, minimizing downtime.

Made recommendations for temporary/permanent solutions to production processing errors enhancing system performance.

Koinonia Homes Inc, Independence, OH 2012 to 2015

Direct Support Professional

Assisted in daily living activities and behavioral plans for special needs adults. Certified for passing meds, CPR/FA, and Crisis Prevention Intervention (CPI).

Provided guidance that made a substancial difference in the lives of developmentally disabled individuals.

Freelance Consulting, Solon, OH 2006 to 2012


Provided PC troubleshooting, support, and website assistance.

Integrate services including WordPress, Blogger, Google Apps, Google Sites, Twitter, Tumblr, DocStoc, Scribd, RSS to build customized solutions at minimal cost with readilily available services.

Leveraged technology to provide litigation support, gathered, organized and cross referenced documents and photographs for court exhibits improving the efficiency of legal counsel.

Westfield Group, Westfield Center, OH 2002 to 2006

Data Center Administrator

Provided diagnostic support for the entire data center on Mainframe (z Series), Unix, AS/400 (i Series),

PC Server, and PBX platforms.

Provided Help Desk support to technical IT staff, end users, agents, and off shore programmers.

Worked extensively with problem and change management as well as job scheduling applications.

Reviewed reporting needs and management dashboards; processed raw data; programmed and produced automated solutions in Excel, SAS, Job Scheduler.

Developed a SAS program to take verbose IDCAMS listing and calaculated usage levels to provide a one page action report allowing intervention to occur the same weekend rather than one week later.

Worked on major IT projects - DataCenter Security Policy and Diaster Recovery (DR) Planning to provide needed technical input resulting in a successful DR Drill.

Comp USA, Beachwood, OH 2001 to 2002

Technical Sales Specialist

Brought enterprise sales techniques to consumer retail environment to better serve customers.

Retecom Technology, South Euclid, OH 1997 to 2000

Director, Server Technology

Very involved in all aspects of this startup technical services company and its expansion into IBM hardware and software sales.

Cultivated IBM Business Partner relationships; investigated and stayed abreast of latest enterprise technology; maintained current certifications; provided technical support and pre/post sales support.

Completed Hardware and Software installs and upgrades.

Projects included all facets of moving processor and network connections from one data center to another for several data centers.

Led projects that evaluated, recommended, and implemented major hardware and software reconfigurations, resulting in cost savings.

Provided ongoing technical support and maintenacce of hardware & software to organizations offering staffing flexibility.

Confronted with limited HSM downtime, developed a creative technique to move tape silo data on a live system resulting in minimal downtime for the conversion.

Cleveland State University, Cleveland, OH 1981 to 1997

Manager of Technical Support

Managed Technical Support Group responsible for supporting both administrative and academic computing.

Responsible for departmental software budget; participated in other areas of IT budget, RFP, and acquisition activities.

Creatively designed software and hardware upgrades to meet needs at minimal cost.


Cleveland State University, Cleveland OH

Bachelor’s Degree in Computer & Information Science

Math Concentration, Cum Laude Honors

IBM Business Partner Top Gun Certification

Indepth training in technical marketing and competitive solutions for z/Series (mainframe), MVS (z/OS), VM, VTS (storage)

Recent Training

Took a recent educational opportunity to sharpen my existing skills in the following areas: Scheduling/Restart (CA7, CA11), zEnterprise (mainframe) Hardware, COBOL, VSAM, IDCAMS, SAS, REXX


Mainframe, z Series, z/OS, MVS, z/VM, VM, Windows, Linux, iOS,

MS Office, OpenOffice, LibreOffice, Google Apps, Blogger, Wordpress,


CA7, CA11, JCL, SAVERS, $AVERS, Solarwinds, MS SCOM, Stratus, Gasper, ServiceDesk Plus, SDP

System Programming, System Administration, Technical Support, Troubleshooting, Problem Solving, Analytical Skills, Technical Writing, Documentation, Software Budget, Acquisition Process, RFP, Teacher, Trainer, Course Development, Relational Database

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