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Customer Service Representative

Location:
Mechanicsburg, Pennsylvania, United States
Salary:
30000/year
Posted:
May 20, 2017

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Sharron Britton

* **** ***** ******, *************, PA 17055

E-mail: ac0ej8@r.postjobfree.com Phone: 717-***-****

PROFESSIONAL SUMMARY

Effective, self-motivated, productive professional with ten years experience in an administrative capacity. Articulate communicator skilled in building rapport, resolving problems, providing information and ensuring customer satisfaction. Accurate, strong attention to detail, ability to meet deadlines on multiple projects and work well under pressure. Proficient in Microsoft Office, including Outlook, IBR, data entry terminal, POS system and remote support applications.

WORK EXPERIENCE

CUSTOMER SERVICE ASSOCIATE

New Deal Ink and Toner Company, Mechanicsburg, PA September 2016 to Present

• Process orders for inkjet and toner printer cartridges. Expedite delivery and product guarantees.

• Address customer inquiries and concerns, resolve problems, ensuring customer satisfaction.

• Communicate with vendors to ensure product availability, future inventory and special orders.

• Follow up with client consultations via fax, email and postal service. Promote company advertising distributing informational brochures and promotional offers.

PROCESSOR-NOTARY PUBLIC

MYClosing LLC, Lemoyne, PA October 2014 – September 2016

• Process and manage a high volume of files from submission to negotiations.

• Collect and monitor Short Sale documents for completion and accuracy based on regulatory guidelines.

• Respond to customer inquiries or requests via phone, fax, email and appointment.

• Professional representation while clearly communicating strategy and resources to our short sale team.

• Maintain knowledge and understanding of applicable laws and regulations relevant to Short Sale processing.

Sharron Britton, Resume Page 2

CUSTOMER SERVICE SPECIALIST - ADVANCED TECHNICAL SUPPORT

AT&T, Harrisburg, PA June 2013 - September 2014

• Answer customer inquiries concerning services and products, and report issues impacting voice and data coverage areas.

• Troubleshoot and resolve issues with products and services, including initial set-up, and configuration of software and applications.

• Proficient in remote support, billing, rate plan, feature matters and warranty processing.

• Initiate commitments and build cases to better serve and follow up on customer needs.

CUSTOMER SERVICE REPRESENTATIVE

John Gross & Company Inc., Mechanicsburg, PA February 2007 - November 2012

• Provided an elevated customer experience by addressing customer inquiries, solving problems and providing new product information.

• Communicated with vendors regarding back order availability, future inventory and special orders.

• Successfully managed departments within the company which contributed to a percentage of repeated record breaking annual sales.

• Oriented and trained new hires on all aspects of the customer service position.

• Routinely volunteered for additional responsibilities and was recognized for above and beyond contributions to the company.

LICENSE/CERTIFICATION

Licensed Notary Public for the Commonwealth of Pennsylvania March 2015 – March 2019

EDUCATION

Diploma, Mechanicsburg High School, Mechanicsburg, PA

Business Major

Diploma, John Gleim Technical Institute, Inc., Carlisle, PA

Entry Level Heavy Equipment Operator



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