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Customer Service Administrative Assistant

Location:
Calgary, Alberta, Canada
Posted:
May 19, 2017

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Ms. JOSHDANE A. BAUTISTA

*** ******** **** **

Calgary, Alberta T3M 1L9

P: 587.***.****

E: ac0d7y@r.postjobfree.com

PROFESSIONAL PROFILE

I am a former Registered Nurse with over 8 years of administrative experience in Canada and the Philippines. I am a well-rounded, proactive and reliable professional with the ability to provide excellent administrative and customer service. Working with a wide variety of clients, I’ve proven to efficiently take on various duties, office tasks and responsibilities within multiple roles. With my experience, positive work ethic, and mature eagerness to learn, I can become a strong asset to help meet company goals, quotas and tight deadlines under the highest of standards. SUMMARY OF QUALIFICATIONS

Able to work in a fast-paced environment with demanding work-loads

Excellent ability to work independently or as part of a team with the desire to go ‘above and beyond’ for clients and employers

Proven to have exceptional attention to detail and time management with strong adaptability to changing priorities and challenging situations

Solid written and verbal communication skills as demonstrated by effectively communicating both thru e-mail and in-person with different clients (employers and workers) from small to large businesses including Tim Hortons, A&W, Dairy Queen, Fatburger, Jugo Juice, Taco Del Mar, Ricky’s All Day Grill, Second Cup, EggsOasis, Carstar, Honda, Contemporary Coachworks and more

Proficient in recent versions of Microsoft Office (Word, PowerPoint, Excel, Outlook) and Microsoft OS systems (Windows 7, 8 and 10) with the ability to learn new systems quickly and efficiently

Intermediate levels of experience with Apple iOS systems and software

Strong background in basic accounting with experience in Account Edge systems

Able to create a systematic invoicing process and income balancing using Account Edge and its extensive platform applications (Retainer, Escrow and Trust)

Demonstrates accurate and proficient data entry, retainer agreement/addendum preparation, and correspondence handling for various clients KEY ACCOMPLISHMENTS

Awarded as one of the top agents at Synnex-Concentrix Company for Dish Network (2011)

Promoted to a Mentor/On-the-Job Trainer position at Dish Network (August 2011)

Optimized invoicing system for time-efficient due-invoice monitoring and accurate company revenue tracking at L3J Immigration Consulting, Inc.

Commendation for positive, proper work etiquette and strong performance in various disciplines within L3J Immigration Consulting, Inc.

Trained and mentored new staff on quality control and regulatory procedures PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT/IMMIGRATION CONSULTANT ASSISTANT L3J IMMIGRATION CONSULTING, INC. - Calgary, Alberta

(April 2016 – March 2017)

Managed high volumes of incoming client/employee emails, correspondences, letters and requests from various sources with quick response times

Organized and scheduled consultation appointments

Maintained data integrity in the accounting system

Maintained hard copy and electronic filing systems including file openings and retention documents as per company policy

Prepared and expedited outgoing correspondences, updates and forms to CIC (Canada Immigration & Citizenship) or IRCC (Immigration and Refugees and Citizenship Canada) Officers through mail and e-mail

Prepared and expedited retainer agreements, addendums to retainer agreements, job offer letters and employment reference letters to a wide range of clients

Processed, distributed, and closed outstanding invoices and prepared payment schedules in a timely and efficient manner

Managed and reported company revenue through retainer, escrow and trust accounting using Account Edge software

Effectively handled multiple client cases and applications while closely coordinating with management, lawyers and consultants

FRONT DESK OFFICER/RECEPTIONIST

L3J IMMIGRATION CONSULTING, INC., COREDATA INCORPORATED, CORE OWNER REAL ESTATE ENTERPRISES INC., STREAMSIM TECHNOLOGIES INC., COOLEYCORE ASSOCIATES, BAMBOO SHOOTS, EMPO IMMIGRATION CONSULTING SERVICES - Calgary, Alberta

(July 2016 – March 2017)

Greeted and directed different clients to the appropriate offices

Received and sorted incoming mail, sensitive documents and packages

Prepared outgoing mail and packages

Maintained building security and general housekeeping

Managed incoming phone calls

CUSTOMER SUPPORT REPRESENTATIVE

SHAW COMMUNICATIONS INC. - Calgary, Alberta

(August 2014 – December 2015)

LIVE-IN CAREGIVER

ZENAIDA AND CERNAN MENDOZA - Calgary, Alberta

(February 2012 – July 2014)

MENTOR/ON-THE-JOB TRAINER

SYNNEX – CONCENTRIX (DISH NETWORK) - Eastwood City, Philippines

(August 2011-January 2012)

TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE SYNNEX – CONCENTRIX (DISH NETWORK) - Eastwood City, Philippines

(December 2009 – August 2011)

REGISTERED NURSE/STAFF NURSE

OFELIA MENDOZA MATERNITY & GENERAL HOSPITAL - Malolos City, Philippines

(January 2007 - January 2009)

ADMINISTRATIVE ASSISTANT (part-time)

JOSIE’S GROCERY STORE/J3 PAWN SHOP – Abucay, Bataan, Philippines

(May 1998 - December 2006)

Provided general administrative and clerical support including account and file management

Managed incoming phone calls, mail and parcels

Handled and organized auction items for open bidding

Conducted sales and collected cash payments

Maintained filing system containing inventory, receipts and invoices

Monitored timesheets, pending invoices and payments

Handled and expedited purchases orders

EDUCATION

BACHELOR OF SCIENCE IN NURSING (BSN, RN)

OUR LADY OF FATIMA UNIVERSITY – Valenzuela City, Philippines

(June 2002 – October 2006)

REFERENCES

Available Upon Request



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