Engineer Technical Support

Rahamathullah.A

Mobile : 994-***-****

Email : ******.*******@*****.***

Intention

Aspiring to implement entrepreneurial and architectural skills in a professional

organization, accept the responsibilities and acquire knowledge by learning,

contributing and growing with colleagues and organization.

A challenging Technical & Administration position with a progressive company that

will effectively utilize acquired expertise, experience in helping Technical thrive. Extensive

work in IT related Technical projects, System Supports & Administration of Systems.

Summary of Experience

Techincal support engineer and System Administrator highly qualified to

Design, Install and Manage Enterprise and troubleshooting problem Infrastructures. About 4

+ Years of experience in IT industry – As Technical support engineer for more than 4 year

Learning Essential Concepts, Installation, Configuring, Maintenance and Troubleshooting

IT Contrivances.

• Provided Customer site support on PC, SERVER hardware and Operating systems

• Handling the region, assigning the calls and confirming the closure of the calls as per the

company norms.

• Provided solutions and support to the field engineers over phone, remote and at the customer

site at critical circumstances.

• Energetic, cool and self-motivated Team Player,

Certification Details

Operating Syetem : RedHat Enterprise Linux 6

Certification Number : 111-160-040

Date : Sep 27, 2011

Professional Experience

HCL Info Sys Ltd, India – As Customer Technical Support Associate during May 2008

to May 2012.

Client : All type customer (Corporate,Education,Gov..)

Role Played : Sakthi Sugar Ltd &GKNMH Coimbatore.

(Residency Engg)

Environment: Server and Desktop support

Contribution: Maintaining Servers,Linux &Windows Desktop

Valai Networks Ltd, India – As Customer Technical support Engineer during June 2012

to till the date 2013.

Client : All type customer (End users online support ..)

Role Played : Sr. Technical support engineer to online servers.

(Residency Engg)

Environment: Online Server and Desktop support

Contribution: Maintaining Servers, Linux & Windows Desktop

Areas of Proficiency

Providing support on RedHat Enterprise Linux, Windows Server 2008,Windows

●

Server 2003 and Windows 2000 server, Win98/NT/2K/XP/Vista/Windows 2007.

Installation Upgradation & Migration Planning and Implementation

●

System Administration

●

Networking & Network Troubleshooting

●

Performance Tuning

●

High Availability System

●

Troubleshooting

●

Software Management

●

Technical Acquisitions

Specialized Skills:

RedHat Enterprise Linux:

System Administration Level:

Installation / upgradation of RedHat Enterprise Linux Operating Systems

●

Managing Startup

●

Configuring Kernel Parameters

●

Filesystem Management:

●

Managing Disk Partitioning

Filesystem Creation, Filesystem Labels, Virtual Memory Files

Filesystem Maintenance:- Filesystem Recovery.

Mounting Unmonting Filesystem, Automounter

Networking with TCP/IP, Troubleshooting Network Configuratoin

●

RPM Management

●

Installtion, Upgradation, Querying RPMS.

User and Group Administration:- Users, Groups, and Permissions

●

Printer Configuration

●

Knowledge in ISCSI, NFS, NIS, LDAP, RAID, LVM, SAMBA.

●

Backup and Restore

●

Performance Analysis

●

FTP Configuration and Management

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Samba Configuration and Management

●

Taking application data backup using crontab

●

Experience in Configuring FTP Server for file sharing.

●

Implementing and modifying ACL permissions for users

●

Configuring and troubleshooting Apache Server

●

Knowledge in Hardware and Network Maintenance & Troubleshooting.

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Knowledge in webserver Apache.

●

Communicating with clients.

●

Creation and Management of users and groups.

●

Configuring and managing NFS Client and Server.

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Configuring and managing Samba Server

●

Software Installation and managing remote servers.

●

Installation of Servers and Workstations by client Requirement.

●

Installed all 3rd party tools upon client requirement

●

Installed and troubleshoot rpm packages

●

Send report at the admin regarding server disk space, load average and band with

●

Configuring Cpanel & WHM.

●

Open and close port through firewall (Iptables)

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Automatic Job Scheduled through (cronjob)

●

Advance Filesystem Management

●

Adding a Disk

File systems modification and Disk space Management.

RAID

Software Raid Configuration Raid 0, Raid 1, Raid 5

■

Software Raid Recovery

■

Logical Volume Group

Creating Physical Volumes

■

Creating Volume Group, Extending Volume Group

■

Creating Logical Volumes, Resizing Logical Volumes

■

Troubleshooting of Hardware Problems.

●

Windows

System Administration Level:

:

Installing and Configuring Windows 2000 & Windows 2003 &Windows 2008 & Linux

Servers.

Configuring Active directory, GPO, DNS, DHCP, and RAID Levels

Creating and managing user accounts.

Maintaining Symantec SEP manager.

Installing and Configuring Remote Installation Service (Windows 2000 & 2003 &

2008).

Installing and trouble shooting in Windows 98 / 2000 / XP/Vista/Win 7.

Installing and Maintaining Desktop PCs, Entry-level servers.

Setup and Maintaining Laptops, Printers, Scanners and various peripherals.

Well –versed in LAN connectivity and client configuration.

Technical Skills

Environment Description

Hardware HCL Infiniti Global Line Servers, HCL Infiniti Global Line

Workstations, Backup systems like DAT, DLT drives, HP Net

Server, IBM,Wipro,Acer server.

Operating Systems Win 98/2000/XP/Vista/Win 2007, Win NT Workstation and Server

Windows 2000 Professional and Server, Windows server 2003 and

2008,Red Hat Linux 4., Red Hat AS 4, Red Hat EL 5 and 6.

Software (Desktop) MS Office, Sun Star office, Etrust Antivirus, Norton Antivirus Server

& Client configuration.

Networking Configuring & Implementing of LAN knowledge of different

networking devices such as hub, Switches, Network Print Servers

etc.

Strengths

Team Player and an Innovator who is willing to go the extra miles to achieve

company objectives. Self-motivated and a quick learner, constantly studying and

training to keep apace of new technologies

Consistently seeking and implementing new and more efficient processes to

improve the organization’s Network Architecture

Best learner forever

Peace of Mind

Attitudes - Think Positive, Think Different and Never Back Down !

Educational Qualifications

Diploma in EEE (Electrical and Electronics Engineering) with Aggregate of 89%

CGPA during 2005-2008 from Board of Technical Studies - Chennai, Tamil Nadu, India.

S.S.L.C with Aggregate of 84% during 2004 from Government H.S.S, Tamil Nadu,

India.

Hobbies

Meditation

Reading Books

Travel and Touring

Sports - Badminton and Football

Listening to Music and Watching Movies

Personal Details

Name : Rahamathullah.A alias Rahman

Father’s Name : Ameeth P

Gender : Male

Date of Birth : 07 May 1986

Marital Status : Single

Languages Known : Tamil, English Hindi Urdu

Mother Tongue : Urdu

Address : 80 /316, Anna Nagar

Sivanada Colony,

Coimbatore,

Tamil Nadu,India - 641012

Declaration

I hereby declare that the above furnished informations are to the best of my

knowledge.

Yours devotedly,

Rahamathullah .A

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