Customer Service High School

Tiffany Thompson

*** ******* ****** ********, ** 11233

Phone: 347-***-**** Email: *****************@*****.***

Core Competencies

Excellent written and verbal communication skills

Organized and efficient with the ability to multitask

Detail oriented

Experience

First Transit, Long Island City, NY 2010-2012

Customer Information Agent

Fielded customer calls responding to inquiries, resolving problems and confirming customer pickup times

Distributed scheduling information from computerized dispatch system regarding customer reservations

Managed customer relationships by providing excellent customer service

Followed up and communicated with specific departments for escalation and resolution of more complex problems

DF King TeleServices, Brooklyn, NY 2009-2010

Customer Service Representative

Sold and promoted American Funds financial products

Listened, understood, and responded to customer inquiries

Fielded customer inquiries related to corporate proxy activity

Provided feedback to supervisors with shareholders comments

Followed up and communicated with specific departments for escalation and resolution of more complex problems

Special projects and other duties as assigned

Child Care Provider, Brooklyn, NY 1998-2012

Provided child care for multiple families

Helped children with daily routines such as dressing, eating, and sleeping

Maintained a safe, welcoming environment

Education

Pacific High School – Brooklyn, NY

2005-2006

Tilden High School – Brooklyn, NY

2000-2004

Skills

Microsoft Office Suite, VoIP multi-line telephone systems, Qualcomm Large Fleet Dispatch Systems

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