Systems Administrator Problem Solving

DARRYL GIBSON

*******@************.*** 980-***-****

SUMMARY IT professional providing over 20 years of networking, troubleshooting, Implementing, designing and testing of hardware and software. Adept at leadership, problem solving and innovation that will ensure company growth.

Software/Tools MS Office 365/M365, Open Office, Cisco WCS, Airmagnet, Ubiquiti NMS, Wireshark, Ekahau, Solarwinds, IMAGE Enterprise View, EMC, SonicWall, Remedy, Tivoli, ServiceNow, TCP/IP, SNMP, SSH, FTP, Telnet, Putty, SMTP, DNS, DHCP, LDAP, IBM Retain, Espresso, Netman, CMS, IPSec, VoIP, SIP, ASU, XML, VMware, JDSU, SNM, Provisioning Controller

Languages Java, PHP, XML, C++, HTML

Databases SQL, MySql, Oracle RDB, Azure, FileMaker Pro

OS Windows95 to WIN11, Red Hat, Suse, VMware HP UNIX, AIX, Sun OS

Hardware IBM Blade/Xseries/Eseries servers and PC's, RAID, Ethernet, OC3 - OC192, Cisco 2800-3900/1200 routers/switches/AP’s, Ciena 3930, Juniper 960, Avaya 3000, Flashwaves, Extreme 400, 200 switches, Dell servers/switches, HP blade servers, NAS/SAN servers, Ubiquiti AP’s, Cellular/DSL modems/routers

Certifications Certificate, CWNA

Certificate, Communications-Computer Systems Operations Specialists Certificate, Administering Microsoft Windows NT 4.0

Certificate, Defense Message Systems Administrator

Certificate, Microsoft Exchange server 5.5 Series

Certificate, Lotus Notes R5 Intro

PROFESSIONAL EXPERIENCE

05/24 – Present L3 Harris, Melbourne, FL - Contract

Network Control Technician

Perform network testing, troubleshooting and analyzing for the National Airspace System and FAA Telecommunications Infrastructure

Determine root cause and fix actions for restoring DS0 to IP/Carrier Ethernet circuits.

Work with major and minor Local Exchange Carriers to isolate circuit failure

Handle an average of 23 in/outcoming calls and 30 tickets daily

Accurately document specific test results to restore service quickly

Utilize loopbacks, Bert, noise and signal testing to analyze analog and digital circuits

Proactively update, identify and manage tickets for circuit recovery

Plan and setup field tech dispatches to isolate and resolve FAA circuit issues

08/23 – 02/24 Wells Fargo, Charlotte, NC - Contract

IT Team Lead Technician

Led and managed a team of 11 IT professionals

Established an efficient workflow for over 3000 hub installations

Handled QA, resolved team queries, and delegated team tasks

Assisted management in specific provisioning, configuration, testing and

deployment of corporate work stations and equipment

Kept management up to date on project progress daily.

Imaged and setup workstations and VOIP phones in

5 different corporate locations.

01/22 – 05/22 Purpose Financial/Apex Systems, Charlotte, NC - Contract

Telecom Analyst

Installed and maintained the branches office telecommunications.

Handled Level 2 support for all corporate and field voice related issues.

Updated corporate telecom infrastructure including PBX, SIP, Fax,

VOIP servers, call routing, porting, and equipment.

Configured and provisioned over 550 corporate branches

Provisioned over 1500 phones/faxes for zoom phone migration.

Assisted management in the discovery, design and acquisition of new

telecommunication services.

02/19 – 04/21 Verizon, Richardson, TX - Contract

Sr. Telecom Analyst

Tested circuits and equipment, identify and correct problems to verify service

Performed load, regression and SMF and MMF fiber and copper circuits

Troubleshot network layers 1, 2, 3 for voice/data networks

Verified design, flaws and fixes for circuit completion with LEC's

Resolved complex issues on telecom Cisco 2900’s, 3900’s switches,

activated DSL/ Cellular modems/routers, Ethernet, T1-3, OC3-192S circuits

Utilized CLR’s, BGW, TCOMS and PC/SNM tools to configure/update circuits

Worked with Provisioners, Implementation Mangers, Field Techs and LEC’s to resolve circuit error/bugs and load balance defects

Accurately documented issues and actions taken in the resolutions process

04/16 – 02/19 Switch Tek Services, Dallas/Ft. Worth

Network Consultant/Technician

Client IS/IT consultant

Troubleshoot computers, printers and networks

Setup/install wired and WiFi networks

Upgrade, repair and maintain computer/network systems

Train clients on specific software

06/15 – 04/16 Enovative Networks, Fort Worth, TX

Network Technician

Maintain WLAN/LAN and proprietary technology systems

Setup and install Cisco routers/switches, computers and devices

Troubleshoot and fix network connectivity, firewall and WIFI issues

Implemented asset/license management and backup/recovery

Organized and inventoried network devices using Spiceworks

Configured and tested PLC security devices using Linux OS’s

Refresh and install routers, switches, and Ap’s

Team lead for specific offsite projects

03/10 – 06/15 The Wisdom Center, Fort Worth, TX

IT Manager

Recruit, hire and train IT staff

Developed IT best proactive services

Provided leadership and Technology vision for company

Ensure project completion and operation

Implemented VOIP phone system

Spearheaded server and PC upgrades

Researched and recommend new technologies

04/08 – 03/10 Lockheed Martin, Fort Worth, TX – contract

Communications Design Engineer

Design wireless network infrastructure utilizing Ekahau and Net Stumbler

Maintain and troubleshoot 14 Cisco wireless controllers and over 250

Cisco1200 and 1130 series AP’s

Monitor and upgrade network using WCS

Support Motorola 9090 handheld scanners

Maintain outdoor wireless bridges

Install/maintain extreme 400 and 200 switches

03/05 – 04/08 IBM, RTP, NC - Contract

Senior Software Engineer/QA Tester

Test server components and BIOS compatibilities on IBM Blade and Eserver, Xseries, and Intellistation servers.

Test Windows and Linux OS's for BIOS functionality.

Work with software developers to review bugs and tasks in daily QA meetings

Perform diagnostics on component circuitry.

Pick bug points and run bug tests on software and hardware.

Handle multiple test projects on different servers and components.

Write test plans and defects and determine best resolutions.

Configure proprietary test equipment for test tools.

10/02 - 03/05 Duplin County Schools, Wallace, NC

Wireless Administrator/Technology Technician

Setup and configured PC's, switches for network connectivity for public schools

Maintain secured WLAN and LAN on a Novell network at elementary school.

Installed and configured Cisco 1200 and 350 Ap’s and 90 wireless laptops.

Manage over 180 computers and peripherals and Installed VoIP system

As Web Master design and manage school website.

Created work order system for problem tracking.

Handled all audio and video tasks.

Tested and installed LAN cable. Installed AS 400 client and print sessions.

Setup wireless audio system and wireless laptop/PC projector stations.

04/01 - 11/01 IBM, RTP, NC- Contract

E-Business Operations Analyst

Provided e-business web hosting support to IBM customers.

Remotely maintained Unix, Sun Solaris and NT/Win2K web and data servers by issuing specific commands/scripts.

Performed file system backups, ran test scripts and created user accounts.

Managed nodes using Tivoli netview monitoring tools.

Resolved/Closed over 360 alerts per month.

Recycled processes and performed specific checks on servers.

09/00 - 03/01 Bayer, Clayton, NC- Contract

Network Engineer

Configured network PC's and printers.

Troubleshot network problems for 1700 clients at four sites.

Used Vantive Client to track and repair client problems.

Installed/setup Cisco 5500, 2900 switches/routers.

Team lead for weekly core migrations.

05/00 - 09/00 MCI/WorldCom, Cary, NC- Contract

Network Surveillance Engineer

Monitor the WorldCom fiber backbone network using Espresso platforms.

Troubleshoot SONET OC12, 48, 192 fiber systems utilizing Nortel testing tools

Responsible for isolating the root cause of alarmed network elements.

Use professional leadership skills in critical events in a high stress environment.

Dispatch field techs to troubled areas by using good decision making skills.

Manage and report maintenance activities of troubled fiber systems.

11/99 - 05/00 BB&T Operations Center, Wilson, NC - Contract

Network Control Technician II

Administered Novell and NT account passwords for BB&T clients.

Used Tivoli ticketing agent to track all troubled calls.

Solved soft/hardware, printer and network problems using helpdesk resources.

Troubleshot and serviced ATM's using Extra/3270.

Handled an average of 41 calls per day with 88% first time fix rate.

Exercised professional customer service skills.

02/97 - 11/99 United States Air Force, Seymour Johnson AFB

Network Administrator, Communications/Computer Technician

As Network Administrator setup and configured client workstations.

Created and managed user/group accounts.

Installed Win95/98/NT4.0 for network users.

Troubleshot desktop and network problems.

Installed hard/software for pc upgrading.

Operated the MDT platform to route unclass/classified messages.

Supervised the 3rd shift operations.

EDUCATION

A.A.S., Computer Information Systems, Community College of the Air Force Seymour Johnson AFB, NC (1999)

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